Gilmartins Reviews 

266
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 243 reviews, reviewers had a great experience with this property maintenance company. Customers frequently praise the staff for being exceptionally polite, friendly, and respectful while working efficiently in their homes to resolve household issues. People really appreciate that tradespeople arrive promptly on time, keep work areas very clean, and complete repairs to a remarkably high standard. However, some customers also noted frustrating issues regarding uncompleted jobs, completely missed appointments, and poor communication from the customer service team. Others mentioned experiencing long delays with repairs, unhelpful responses, and substandard workmanship that ultimately left them feeling deeply disappointed with the overall service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that operatives are often polite, professional,... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported. While many reviewers praise... See more

Customer service

People report ambiguous experiences with customer service, showing a distinct split in consumer feedback.... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly between reviewers. Many... See more

Response time

Customers consistently note ambiguous experiences with response time, highlighting a split between fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted too give Gavin a 5 star but the app would not allow me . Gavin came nice and early bang on time.. He was very present and respectable, he kept his work area very clean also I noticed he c... See more

Rated 5 out of 5 stars

Ryan B, from Gilmartins was friendly and efficient. He did a thorough job, used sheets to cover kitchen before starting and tidied up well when job was completed. He didn't stop for a break all day,... See more

Rated 5 out of 5 stars

I would like to praise Patryk the Electrician that came to do a job at my home at Kingsley Court. The young man integrity, respect and professionalism it is to admire and I really hope he is not just... See more

Rated 5 out of 5 stars

Had a repair scheduled for cracks in grout and tiles in the bathroom. Shikesh from Gilmartins arrived promptly on the dot, completed the work to an excellent standard and fixed additional work that wa... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

266 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(266)

239 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gavin French - helpful

Gavin French was really helpful in explaining everything. He said he will provide a full report summary of what's been fixed. Thank you.

August 14, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Gavin French

Gavin came out, was here for a while claimed he had fixed the blocked toilet claiming there was a j cloth blocking the toilet. Left assuring everything was fixed, flushed the toilet and has now flooded throughout the ceilings and now is almost falling through. Is a disability household so is vulnerable however the company Gilmartins don’t want to answer the phone and constantly ending the call. NOT a happy customer.

August 14, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Gavin French

Gavin French, came out to change the lock on my letter box. He did a fantastic job. He was professional, quick and highly efficient. I am very happy with the quality of his work. I highly recommend his carpentry services.

August 14, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I carried out several roofing jobs for…

I carried out several roofing jobs for Gilmartins. I repeatedly disputed the payments because the amounts offered did not cover my materials, labour, fuel and travel costs.
Their own paperwork shows one payment of just £14.18.

I complained at the time and was told a manager would contact me. I chased repeatedly but the matter was never resolved.
I have kept the purchase orders, job records and messages showing that I challenged the payments at the time.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

We had a lovely worker from Gilmartins…

We had a lovely worker from Gilmartins known Gavin French. He turned up on time and explained what he was doing in such a positive manner.

Overall friendly and throughout explained the ins and outs of what was wrong with my drain.

He was incredibly quick and kept himself at a high regard while leaving the place spotless.

Thank You Gavin :)

August 12, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

5 STAR

I wanted too give Gavin a 5 star but the app would not allow me .
Gavin came nice and early bang on time..
He was very present and respectable, he kept his work area very clean also I noticed he cleand up as he was going along.
The end result is very nice so its a 10/10. Thank you so much.

August 12, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Ryan was very friendly he was…

Ryan was very friendly he was knowledgeable he listened to me explaining the problem and got the job done .he was well equipped experienced and knows what he was doing. Can he be the one to attend if there is any upcoming issues. Great 👍 job Ryan is the best he deserves a pay rise.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

We need more Jacks!

Jack arrived on time, he was very friendly and communicated well with me and my carer, he was friendly around my dog and put us all at ease, Jack quickly found the issue and it needed external help so put the repair through as an emergency… he was efficient and reassuring and explained the process… I really recommend Jack, he seemed to genuinely love his job and knew it inside and out and was a pleasure to interact with!

August 11, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look