Gilmartins Reviews 

271
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 243 reviews, reviewers had a great experience with this property maintenance company. Customers frequently praise the staff for being exceptionally polite, friendly, and respectful while working efficiently in their homes to resolve household issues. People really appreciate that tradespeople arrive promptly on time, keep work areas very clean, and complete repairs to a remarkably high standard. However, some customers also noted frustrating issues regarding uncompleted jobs, completely missed appointments, and poor communication from the customer service team. Others mentioned experiencing long delays with repairs, unhelpful responses, and substandard workmanship that ultimately left them feeling deeply disappointed with the overall service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that operatives are often polite, professional,... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported. While many reviewers praise... See more

Customer service

People report ambiguous experiences with customer service, showing a distinct split in consumer feedback.... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly between reviewers. Many... See more

Response time

Customers consistently note ambiguous experiences with response time, highlighting a split between fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted too give Gavin a 5 star but the app would not allow me . Gavin came nice and early bang on time.. He was very present and respectable, he kept his work area very clean also I noticed he c... See more

Rated 5 out of 5 stars

Ryan B, from Gilmartins was friendly and efficient. He did a thorough job, used sheets to cover kitchen before starting and tidied up well when job was completed. He didn't stop for a break all day,... See more

Rated 5 out of 5 stars

I would like to praise Patryk the Electrician that came to do a job at my home at Kingsley Court. The young man integrity, respect and professionalism it is to admire and I really hope he is not just... See more

Rated 5 out of 5 stars

Had a repair scheduled for cracks in grout and tiles in the bathroom. Shikesh from Gilmartins arrived promptly on the dot, completed the work to an excellent standard and fixed additional work that wa... See more


Company details


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4.1

Great

TrustScore 4 out of 5

271 reviews

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4.1

All reviews

(271)

239 reviews in the last 12 months

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Rated 5 out of 5 stars

Them 5 stars is for Harry the plasterer…

Them 5 stars is for Harry the plasterer NOT THE COMPANY GILMARTINS. He came to fit my new ceiling in the bathroom and plastered it he was clear about all what he had come to do talked me through it all and done what he said and took his time. Harry if you get to see this A BIG THANK YOU FOR YOUR SPLENDID WORK. 👌🏾

August 19, 2026
Unprompted review
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Rated 5 out of 5 stars

After waiting 9 months for a…

After waiting 9 months for a electrician to complete a job in my living room I had the pleasure of being appointed Patryk lovely friendly respectful and was able to solve the problem that 5 previous electrian were unable to to do very satisfied customer we need more Patryk in the world thank you

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great Engineer!

The engineer Bernard was very friendly when he first came in. Very polite to my daughter also. He worked promptly and done more than I expected. Even cleaned up after himself.

August 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Bathroom tiles

Troy who did my bathroom replacing wall tiles did an excellent job keeping me updated throughout, making sure I was happy with each element, also trying to keep mess to a minimum buy tidying as he went along.
Really happy with outcome.

August 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Wanted to say Thank you to Ryan B for…

Wanted to say Thank you to Ryan B for arriving at the property on time and with all the correct tools for the job.
I say this because in the past we have had random Tradespersons turn up who was only odd job person.
So nice to have a proper tradesperson for once.
Ryan vey informative and respectful too.
He plastered over a resent repair that had not been finished by air ventilation tradesperson and said he would be back in a few weeks to finish the job.
Thank you once again, and let's hope Gilmartins finally has a few more great tradspersons who do the job correctly.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Drain pipe leaks

Very happy with the service I received from Gavin French .My appointment was moved to an earlier date, which I really appreciated. Gavin arrived on time and although he wasn’t able to fully resolve the problem, he made sure that I can now use the bathroom sink safely without worrying about water leaking onto the floor.

He explained that a more substantial repair/replacement is needed and assured me that he would include this in his report to the office.

I also asked him about a separate issue with my kitchen sink. He was very helpful, answered all my questions and said he would include this in his report as well.

Gavin was friendly, helpful and professional. He completed everything quickly, cleanly and neatly, and I was very pleased with the service.

August 18, 2026
Unprompted review
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Rated 5 out of 5 stars

I want expecting anyone to come to fix…

I want expecting anyone to come to fix the problem until Friday. Then I got a message to say Gavin was on his way. Wow what a brilliant guy. He fixed the problem straight away ,polite and very respectful.
Thank you so much to Gavin French.

August 18, 2026
Unprompted review

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