We visited the Blackburn stores for a pair of walking shoes for my wife. She had a pair in mind, which she tried but a lively gentleman, Norman came up with other options. He was very knowledgeable &... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... See more
Company replied
Ordering items online from Go Outdoors is just what I would expect it to be - straight forward and easy with the order being delivered to my nearest store (Grimsby) in reasonable time. However, I can... See more
Company replied
My son wanted to go to Go Outdoors to get a new coat for starting college. I on the other hand thought it was a bad idea and had very low expectations. My son was right and I was wrong! The staff were... See more
Company replied
Company details
About GO Outdoors
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
United Kingdom
- 0330 008 1555
- www.gooutdoors.co.uk
4.5
Excellent
272K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Lovely staff
Lovely staff , effective time when ordering and collecting from store , store nice and clean and laid out so can find what you need earlier .
August 28, 2026
Reply from GO Outdoors
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The item arrived on the date given and…
The item arrived on the date given and was good quality.
August 21, 2026
Reply from GO Outdoors
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Ryan was very helpful when I couldn't…
Ryan was very helpful when I couldn't find the item I was looking for.
September 7, 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Brilliant service from Anthony on the…
Brilliant service from Anthony on the fishing department very knowledgeable and friendly.He helped me find a top solution for bait and fishing equipment to get me going again. Top guy. Will definitely be coming back for more fishing equipment.
September 7, 2026
Unprompted review
Reply from GO Outdoors
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really well stocked shop
Really well stocked shop.
Great service. Was looked after very well great advice to get exactly what I needed.
Staff are extremely helpful and friendly.
Emma & lauren.
Thankyou.
September 5, 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Fast delivery and great quality…
Fast delivery and great quality products it’s a shame you use evri
August 28, 2026
Reply from GO Outdoors
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly, helpful and knowledgeable members of staff.
I visited the store looking to be kitted out for an upcoming trip up Snowdon. There were staff about - smiling and approachable and ready to help - when you wanted it. Two young girls gave me good advice on what items of clothing I needed. I got to the till to be served by another friendly member of staff - Jan. Nothing too much trouble - didn't rush me. Renewed my membership for me. The experience was so good that I returned 2 days later to buy further purchases and was served by Jan again :-)
September 5, 2026
Unprompted review
Reply from GO Outdoors
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Good customer service
August 21, 2026
Reply from GO Outdoors
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very easy to order
Very easy to order. Nice product. Used click and collect which was real simple. Said you needed ID which I didn't need so don't know why it states that you need to take this with you.
August 21, 2026
Reply from GO Outdoors
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Got some amazing walking boots today…
Got some amazing walking boots today and super socks, served by George who was so helpful thank you! 🙏
September 7, 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
trail shoes
I went in to try on some trail shoes. Michelle asked me what I was looking for. I tried on so many pairs of shoes but none of them felt right due to my oddly shaped feet. She even tried different insoles after checking my arches on a machine. Michelle could not have been more helpful. I will go back and find the right shoes. She was very knowledgeable
September 7, 2026
Unprompted review
Reply from GO Outdoors
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The tent was easy to put up
The tent was easy to put up. The black interior works very well.
I used it for the first time this weekend in some blustery wind with no problem.
August 28, 2026
Reply from GO Outdoors
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The staff are very helpful and…
The staff are very helpful and knowledgeable with advice.
August 16, 2026
Reply from GO Outdoors
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I have applied well over a week ago now…
I have applied well over a week ago now the £5 has been taken from my account but no card has of yet
August 28, 2026
Hiking & camping prep
Great customer service, knowledgeable and friendly staff especially harry!
Top tier service, thanks.
August 24, 2026
Unprompted review
Reply from GO Outdoors
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
large variety of band and outdoor…
large variety of band and outdoor product at good price for members
September 5, 2026
Reply from GO Outdoors
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great customer service and very polite…
Great customer service and very polite and helpful
August 21, 2026
Reply from GO Outdoors
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Still waiting for my refund that got…
Still waiting for my refund that got posted the 28th of August
August 21, 2026
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