granitefinance.co.uk Reviews 

1,778
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 716 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and advisors for being exceptionally helpful, polite, and deeply understanding when handling sensitive personal circumstances. Many people note that representatives take the necessary time to listen carefully and provide clear, professional guidance throughout the entire process. Consumers often mention that the dedicated customer service team consistently makes interactions completely stress-free and remarkably smooth. Reviewers genuinely appreciate the prompt support, caring attitudes, and effective practical solutions provided for various payment queries. Individuals consistently emphasize how comforting it is to speak with knowledgeable workers who genuinely care about resolving issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professional, kind, and... See more

Customer service

Consumers find customer service to be positive, highlighting polite and supportive representatives who offer... See more

Service

Users describe positive interactions with service, highlighting the friendly, caring, and professional... See more

Payment

Reviewers mention positive feedback about payment, expressing appreciation for the supportive and... See more

Response time

Customers consistently note positive experiences with response time, highlighting how queries are handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received excellent customer service from Granite Finance today over the phone, and I would especially like to thank Liam. Liam was absolutely amazing — kind, caring, professional, and very he... See more

Company replied

Rated 5 out of 5 stars

These guys have been super helpful every interaction ive had with them, would 1000 percent recommend, Lewis was brilliant at helping me with my recent interaction so thank you very much to him.

Rated 5 out of 5 stars

Lilian did amazingly with my chat with her. She needs to be promoted as her customer service was exceptional and excellent. Well done Lilian, you made my day. From Yaa

Rated 5 out of 5 stars

Penny was amazing I missed my payment chnaged jobs instead of weekly pay its now last working day of the month, penny went through everything with me very professionally the service she provided was 1... See more

Company replied


Company details


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4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,778)

671 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing company amazing…

Absolutely amazing company amazing customer service understanding not like your usual insurance company where u ring up talk about what u need like talking to Robot these people have a genuine conversation while waiting wouldn't go anywhere else 10/10

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service today from ben

Today I spoke with ben who was fantastic at assisting me with what I needed Ide been off work for a few weeks due to my little girl being in hospital and this lead to me being unable to make my payment on my insurance policy after a quick phone call with ben I was reassured that my policy would not be canceled and that I could spread the cost of this months payment over them remainder of my policy this has really helped take the pressure off at a difficult time for us so thankyou ben for being genuine and understanding and thankyou granit finance for having procedures like this in place to help customer's when they have an unforeseen circumstance 10-10

September 16, 2026
Unprompted review

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