Halfords Retail  Reviews 67,989

Paid for a membership mainly to use their MOT service and the experience has been awful from start to finish. The staff didn’t carry out the service I paid for and instead tried to push unnecessary additional work and charges onto me.

The worst part- I’ve been trying to cancel the membership. I cancelled and have email proof confirming the cancellation, yet I have still been charged twice afterwards. Instead of stopping the payments, they keep trying to offer discounts to keep me subscribed.

Every time this happens, I end up spending at least 45 minutes on the phone with customer service just to get reimbursed for unauthorised charges.

It should not be this difficult to cancel a membership and stop payments being taken from a customer’s account. Extremely frustrating and disappointing experience.

Bridgend halfords were amazing at explaining everything to me they guys there mainly Joel and Cameron were awsome and excellent customer service.

Do not buy from Halfords online unless you are certain you can collect the item yourself.

They would not allow a courier, or even another person I had authorised, to pick up my order. They also refused to refund it. When I tried to escalate the issue through online customer service, the chat was ended rather than referred to a manager.

An inflexible policy is one thing. Refusing a refund and shutting down the complaint is another.

Paid £230 for a car battery and fitting.I cancelled the order the same day,I was told 3 to 5 days for the refund.16 days later they say they have not cancelled the order,given the runaround,can't contact the branch by phone,raised a dispute with my bank.

Ordered a car seat on the 11th of May, Paid for next day delivery it’s now the 19th of May and still no car seat arrived and been contacting them and no one can give me a straight answer to where my car seat is currently, will have to repurchase from a different site, as due to the nature of a car seat and paying extra for next delivery I needed it promptly, but unfortunately I can’t cancel the purchase until it has arrived to get a refund, which they are unable to give me an update on that, had been also told it may not even be in stock and that’s why it’s delayed which is unbelievable that you would be allowed to purchase a product and it’s not even in stock but also not even to be giving the update of this or an option to cancel it. Extremely disappointed with Halfords if I could zero stars I would.

Once again, here we have yet another online retailer that takes your money from you in a flash...only to then take weeks to return it to you when the product is not suitable. I've chased 3 times now, and apparently 'returns/refunds' are a specialist team that only get contacted once in a blue moon when the customer has been left in the dark for too long, and is at their wits end. What sickens me more is that the owners of the organisation see fit to put customer service folk in the firing line, instead of growing a set, investing in the right level of resource and infrastructure. Would they be happy to let their sons and daughters sit in the firing line? Appalling. Arrogant. Greedy. Self-serving.

Impossible to make contact. No after sales service at all. No email address and phone number sends you to South Africa, where they haven't got a clue how to help.

YOU HAVE BEEN WARNED HALFORDS ARE A DISGRACE

spent 1700 on an electric bike with them six months ago bikes done 120 miles and has been in with them for five weeks. They still don’t know what’s wrong with it have ordered two brand new bikes to get parts ( how can they not get parts for thier own bikes) and still no answer.

But to compound the problem expect to be ignored delayed and treated like crap but hoer customer services. Spoke with the stor manager at Southport and essentially told “we need to check if the bike is broken cos you haven’t ridden it enough” they don’t care they won’t care. Essentially they sell a product they can’t fix and will ignore you when you have a problem

DO NOT BUY FROM HALFORDS THEY REALLY ARE THE WORST AND YOU WILL REGRET IT

Took car into Barnsley Stairfoot Auto centre for free brake check, half hour later received phonecall stating that I needed front and rear brake pads and shoes and was quoted £600. I advised them that the car had just passed its 1st MOT a week earlier and had just done 20,000 miles but was still told that they were below legal driving safety minimum . I then booked my car into a local garage who checked svd cleaned the parts avd advised me that they were still good for another 10,000 miles at least at a cost of £50. Halfords completely con and lie to customers,Avoid !!

I went for an MOT that failed on insufficient parking brake. I was told that i need a set of two brake callipers at the FRONT to fix this issue. I was quoted £720! I dont know too much about cars but this seemed very high in price. I took it to another garage for a second opinion and they said that i did not need any callipers at the front, but at the BACK, just a disc clean up at the front and new brake pads!! The price for this work was £210, including MOT! And its fixed the issue and passed its MOT

I believe that halfords over charges way too much and tells you that things need fixing, when in reality its just to get more money out of you! I will not be going back there now

Please either get second opinions from independant garages ir go straight to them, it will save you alot of money!

Great customer service at Halfords. Stuart the manager was very helpful, friendly, and professional. Really appreciate the excellent service — highly recommended!”
Lisa

Turned up to get a light replaced only to find out it had just come loose. Excellent employee named Tyree fit the old bulb back into place and didn't even charge for it! He was very polite and helpful - those 5 stars are for him! Thanks so much!

Last Week i visited Halford Cheadle for diagnose my Car's Air Conditioner and i asked them the issues as the fan is malfunctioning which was the main issue. but in-spite of mentioning the issue they ignored it and refilled the AC gas and did antibacterial cleaning . which was secondary issue. and charged bill of £189.98. And i i am complaining about the issue in response they says it is a electrical issue with the fan. I was not expecting this from Halford . if they do not provide the service they should tell this in advance
I was expecting the proper diagnose of the issue if it does not come under their service list they should not accept the booking .

Bought a 2025 Voodoo Zobop-E from Halfords for around £2,500 and also paid extra for their build service, expecting the bike to be properly assembled and checked before collection.

Since owning it, the chain has repeatedly come off, the front thru-axle has been tightened so excessively that the front wheel cannot be removed, and now the rear suspension appears to have failed completely during normal riding after going off a small kerb. There was a loud pop and the shock collapsed, leaving the bike unsafe to ride.

I reported the issue immediately and explained that because it’s an XL full-suspension e-bike, I physically can’t transport it in a normal car unless the front wheel is removed — which currently isn’t possible due to how tight the axle has been fitted.

I requested either collection, mobile inspection or approval to use a local bike shop. Despite escalating it multiple times, I’ve now been waiting over 5 days without any proper update or resolution.

Mechanical faults can happen, but the complete lack of communication and aftercare has been incredibly frustrating. Paying extra for assembly only to have ongoing issues from day one makes the whole experience even worse.

Very disappointing experience and not what you expect when spending this kind of money.

Purchased an electric bike online which arrived when expected. After following Halfords guide to setting up my new bike costing £1700 I plugged the battery into charger leaving this overnight only to find in the morning neither the battery or the charger was not working and was faulty. I spoke with the online chat service who suggested I visit a local store with the charger and the battery. I did this but was already not happy as I had ordered home delivery to save time in the first place. At the store, it was confirmed that yes either the battery and/or charger were faulty. In my mind the easiest option here would be for the store to order a new battery and charger and an exchange could be done, but no, on the store contacting customer service they expected me to bring the whole bike in. I explained that this was not logistically possible and was sent back home to contact customer services again. Got through to the chat system again as you can’t possibly speak to a real person and was given a ticket number and told I would be contacted within 7 working days. My husband was fuming! I contacted customer services again and said I wanted to return the whole product who said I had instigated a dispute and had to wait to be contacted. It is now 5 days since my complaint was submitted, I am out of pocket by £1700 and have a huge box, and bike in my living room. I was told the 7 days was just a guideline and that usually customers were dealt with within 2/3 days. Not this time!
I will never again purchase from Halfords and suggest others look at reviews before they make a purchase. Having paid £1700 I would expect much better service.

Halfords has the most groveling patronising employees including the customer service team.
Retuned a tin of spray paint which was so pressurised it almost exploded destroying the previously done artwork on my campervan, as it was a Halfords own product it was obvious that the liability was with Halfords.
Regardless of a recept the assistant was arrogant rude and totally condescending, pointing out his bodycam recording my frustration, he blatantly refused to address the issue, eventually after googling my rights and the receipt, gave me a refund, refusing to acknowledge that the destruction of the faulty paint needed to be addressed
Customer complaints treated me like a robot arrogant and inhuman, patronising telling me that the case is closed.
I had joined Halfords loyalty club in order to feel my custom was being reciprocated.
I would recommend anyone to stay clear and use other retailers...your custom is not valued in a time of economic crisis..
" Avoid the bullshit and patrinization at all costs...I have spent literally hundreds of pounds with Halfords.....
Go elsewhere

If I could give zero stars, I would. We paid for a bike build service for my son’s 4th birthday, only to be handed a completely unsafe bike. The front brakes didn't work at all, the rear brakes were chafing, the chain was ungreased, and the stabilisers were lopsided.

​While mistakes happen, the real issue is the shocking, unapologetic, and downright rude attitude of the staff (specifically Aurela and Arjun) when we brought it back the very same day.

​Instead of apologizing for handing over a dangerous child's bike, they had a dismissive "no can-do" attitude and actually tried to blame us. Aurela falsely accused us of pulling the brake cable out, saying it "wouldn't leave Halfords like that." When challenged to point out what had been tampered with, they couldn't. Even the other customers standing nearby were visibly shocked by how hostile and unhelpful the staff were.

​When my wife asked for a manager, Arjun completely ignored her and walked off to serve someone else. When the manager finally did arrive, he immediately confirmed the bike was completely unused, proving his staff had entirely fabricated their excuses. However, his initial approach was aggressive and dismissive, telling me "that's enough now, we don't need to talk about it" before finally calming down and getting the bike fixed.

​We spent hours waiting around dealing with hostile staff instead of celebrating, and my son actually said his birthday was ruined. Absolute zero accountability, terrible customer care, and dangerous mechanical work. Avoid this branch’s cycle department entirely.

Went in to pick up bike and accessories. Staff member didn't say a word to me entire transaction and did not have my order ready for collection. Mudguards were meant to be fitted pre-collection but they failed to do so. Just a very unprofessional experience throughout. South Ruislip.

Having recently topped up my Adblue from Halfords and subsequently experiencing problems, i did some research and determined that i needed to get some adblue cleaner - which Halfords sells.
As i did not want to use the car, we walked for 40 minutes to get to Halfords in Southborne.
Having walked around the shop several times , i queued and asked at the till. The chap said that he thought that it was by the adblue, and pointed. I went to the adblue again and found nothing , so returned to the queue again.
The same chap made a comment and went on to serve the next person.
Total apathy, lack of concern and lack of interest.
I shall NOT be returning to that store and will make every effort to avoid making any purchases from Halfords again!
Actually, i later drove past Halfords in Bournemouth and they were very helpful - but no joy....
Oh well , should have used Amazon in the first place - it should be in the local co op later today. .
Who needs Halfords ??

I visited the IPSWICH shop today to buy a bike for my 10-year-old daughter who is 142 cm tall. I asked the seller to raise the seat on the 24 inch bike so she could try it properly, and he flat-out refused. The seat was completly down! He didn’t even check her height or let her try it correctly. Instead, he kept pushing a 26-inch bike that was clearly too big and unsafe. My daughter was wobbling on it and couldn’t control it, yet he insisted it was the right size. It also happened to be £90 more expensive. Every proper sizing chart shows that a child of her height needs a 24-inch bike, not a 26-inch. I left feeling pressured, dismissed, and extremely disappointed. Safety should come before upselling, and this shop completely failed at that.