Hamilton & Lewis Reviews 

First time I have used this company but I would highly recommend as they were very efficient in delivering the item I had ordered.

Order cancelled with no explanation and a week later still waiting for refund 😡

They cancelled my order without explanation. Refund for full amount awaited.

I was so pleased to find the identical bracelet for my son for Christmas to replace the one that broke! The service was great and efficient! Thanks!

Failed to send bracelet. Took money which took days to refund. No explanation or apology. Had to chase with customer services what was going on and if I would receive a refund. I did get one eventually but disappointed to not receive my order due to the manufacturer discontinuing the bracelet.

Tried to order 4 rings, order was cancelled straight away due to manufacture problems but nobody had emailed to explain why it has been cancelled until I reached out. Nothing on the I asked to be kept in touch when it was sorted as I still wanted to make another order but company never replied to me. So now I won’t bother nothing on the website to say items are out of stock so don’t waste your time.

After a misunderstindg with first order , the second attempt went through very swiftly

After I ordered I was told the product was no longer available

Cancelled order without any correspondence.

After calling to follow up myself (no contact from H&M) the individual I spoke with was quick to get me off the phone and told me he would send over some alternatives - nothing has come a week later.

Very poor way to do business. Customers shouldn't be chasing you for the sale and then not being met half way. Unprofessional.

Great product and delivery along with great correspondence thank you Gary

Order cancelled with no explaination. Pretty annoying and gives a poor impression of their communication/customer service.

Started off with a rather slow "express shipping" it's there only shipping option I think taking about Week to come and costing £5 extra you'd expect it to be well express.

Next the ring didn't fit. Odd considering I'd had my ring size checked only a couple of days before. Sent them an email regarding this assuming they sent wrong size. No reply to the email for two weeks.

When they did eventually reply the customer service has been dreadful, they lied saying the check and have definitely sent the right size but to return if and they would send the next size up well that's fine, but I had the ring size checked and they had in fact sent the wrong size. I asked for them to refund my shipping and my return postage cost they refused to refund the initial shipping given there mistake and delayed time in actually shipping my order in the first place I considered this reasonable.

So I ended up cancelling my hole order and requested a return label they agreed because that makes sense? But still waiting for the label.

Long story short I won't be using them again it's a shame given we'd picked out quite a lot for our wedding

Quick response to my order solid men's bracelet from unique

I ordered a bracelet from the website and everything went smoothly. The bracelet arrived and everything was great! The only thing that was slightly disappointing was the delivery time, I paid almost £6 for delivery and it was sent 2nd class and I waited a week. Apart from that I was happy with my experience and I would purchase from them again, in the future!

Prompt service. Quality product.

There has been a delay in delivery and still the bracelet hasn’t been received yet. Little information provided by either yourselves or Royal Mail. Quite disappointing!

I appreciate that you have no control or progress details regarding Royal Mail. I was however disappointed that I was not informed that you obviously didn’t have the item in stock yourselves. I only happened to discover this when I chased the item to see why the order hadn’t progressed.

Your FAQs clearly state “ Orders processed here will take 2-3 business days to arrive.” Even if it arrives tomorrow, which I suspect it will not and allowing for bank holidays, that’s going to be 5 business days and counting.

End of.

Happy with quality of product purchased

Great service, quick delivery and good prices. Friendly and quick responses to questions even on a Sunday evening.

Awesome International service: UK - Australia!

Ordered a bracelet for a friend unfortunately it was out of stock, they issued a refund with paypal and kept me updated with the progress. Great friendly, knowledgeable customer service.