Hays Travel - Garforth Reviews 

563
TrustScore 5 out of 5

4.9

39 Main Street, LS25 1DS Garforth, GB


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Rated 5 out of 5 stars

What a lovely travel company! I went to look (and book) a week's break and spoke with Danielle at the Garforth branch. Danielle was really knowledgeable and very patient. She looked at various options... See more

Company replied

Rated 5 out of 5 stars

Natasha was a wonderful person who I saw,at the Garforth Branch in Leeds, and had so much time to find me the right holiday destination flights and hotel. Trying all different combinations to get me... See more

Company replied

Rated 5 out of 5 stars

We visited the Garforth branch and yesterday to book our summer holiday and were very happy with the experience. We had a specific set of requirements and Danielle was very helpful and friendly... See more

Company replied

Rated 5 out of 5 stars

We had , had river cruise cancelled because of low river levels so went to hays to see if they could help they found us the p and o cruise that fitted us perfectly.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 39 Main Street, LS25 1DS, Garforth, United Kingdom

  • 01138275429

4.9

Excellent

TrustScore 5 out of 5

563 reviews

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4.9

All reviews

(563)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars

I always go to the Garforth Hays…

I always go to the Garforth Hays travel.The staff are always very friendly but also very professional(and patient)they always get you the holiday you ask for.10/10 for going the extra mile.

January 14, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

I really appreciate you taking the time to share your kind words. I'm really happy to hear that me and our team provides friendly, professional, and patient service, ensuring you get the holiday you desire. I also appreciate you returning to us time and time again and trusting us with your holidays : ) Looking forward to booking the next - Rhianna

Rated 5 out of 5 stars

Friendly person centred staff

Friendly person centred staff. They shared our sense of humour. Listened to our holiday preferences.

Prepared an itinerary that included flights, hotel, and car hire. Within our price range.

We felt valued and respected.

January 7, 2026
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Reply from Hays Travel - Garforth

Thank you for your lovely review, it was lovely to meet you both we certainly did have a laugh. I'm sure you guys are going to have an amazing time, I can not wait to hear all about it. Thanks Natasha

Rated 4 out of 5 stars

Extremely helpful

January 13, 2026
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Reply from Hays Travel - Garforth

Pleased that you found my services helpful, I hope to see you soon! Dani

Rated 5 out of 5 stars

Fabulous service as always

I always book any travel plans through Hays Travel Garforth as I find that they are so reliable, helpful and very accommodating for my needs. I would definitely recommend them, thank you again.

January 10, 2026
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Reply from Hays Travel - Garforth

I appreciate you booking your travel plans with us. It's great to hear that we are reliable and accommodating to your needs. Thank you for your lovely review :) Tasha

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, nice talk to people , easy and not stressful, don't like doing it on line, x

January 11, 2026
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Reply from Hays Travel - Garforth

I appreciate you sharing your positive experience with me! I am glad that I made things easy and stress-free for you. :) Maddie

Rated 5 out of 5 stars

Natasha was very helpful

Natasha was very helpful and listened to what we were saying

January 9, 2026
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Reply from Hays Travel - Garforth

It was my pleasure to help you both found the right holiday I'm sure you will both have a lovely time. Thank you for booking with me :O) Thanks Natasha

Rated 5 out of 5 stars

All ways so helpful in the garforth…

All ways so helpful in the garforth branch . & that’s why I always use & always will use this hayes branch

January 6, 2026
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Reply from Hays Travel - Garforth

Thank you so much for your lovely review, it was lovely to see you again, sure your going to have a great time in New Orleans. See you soon thanks Natasha :)

Rated 5 out of 5 stars

Natasha was amazing and so helpful

Natasha was amazing and so helpful , she went the added mile to ensure that we got what we needed

December 18, 2025
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Reply from Hays Travel - Garforth

Thank you for your feedback it was a pleasure :) Danielle

Rated 5 out of 5 stars

Always book with Hays Garforth.

Always book with Hays Garforth.
Staff are very helpful and friendly. Always manage to
Put our holiday together. Wouldn’t go anywhere else.

November 25, 2025
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Reply from Hays Travel - Garforth

Thank you for always trusting us with your lovely holiday's. It's always so lovely to see you both. Thanks Natasha

Rated 5 out of 5 stars

Friendly knowledge

Friendly knowledge

November 16, 2025
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Reply from Hays Travel - Garforth

Thank you for your lovely review, It was my pleasure to help you book your next holiday. It's always lovely to see you. Thanks Natasha

Rated 5 out of 5 stars

Very patient and informative

Very patient and informative. A great help!

November 14, 2025
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Reply from Hays Travel - Garforth

Thank you for your lovely review. It was a pleasure to help you book your wonderful holiday. Thanks - Rhianna.

Rated 5 out of 5 stars

Emma went above and beyond with my many…

Emma went above and beyond with my many requests. She was professional and delightful. I would definitely recommend this company.

November 19, 2025
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Reply from Hays Travel - Garforth

Thank you so much Anne - It was my pleasure arranging your trip. I am so pleased we managed to get you sorted. Lots of exciting things to come. Thank you again - Emma

Rated 5 out of 5 stars

Not used a travel agent for years but…

Not used a travel agent for years but went in for some information about booking a New York holiday.
The staff were incredibly helpful and knowledgeable. Got flights & hotel booked for a cheaper price than we could've found (& it would have taken us days to do the research!). Also given useful local knowledge by staff who had recently visited. Will definitely be using this Hays branch again. Thank you

November 8, 2025
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Reply from Hays Travel - Garforth

Thank you for this wonderful review. We are so pleased we were able to book you such an amazing trip. We can't wait to hear how much you enjoy the trip and all NYC has to offer. Thanks Emma

Rated 5 out of 5 stars

Fantastic

Really helpful amazing staff and booked a family holiday with ease

November 16, 2025
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your lovely review, It was my pleasure to help you book this wonderful trip. I'm sure you will all have an amazing time together.Thanks Natasha

Rated 5 out of 5 stars

Excellent service from Natasha she is…

Excellent service from Natasha she is very professional knowledgeable and polite. Thank you for all your help xx

November 16, 2025
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Reply from Hays Travel - Garforth

Thank you, It was my pleasure to help you book an amazing trip for all your family it will be so magical. I can not wait to hear all about it. Thanks Natasha

Rated 5 out of 5 stars

Excellent service thank you

Excellent service thank you

November 1, 2025
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Reply from Hays Travel - Garforth

Thank you, it was my pleasure to help you book this FAB cruise. I'm sure you will have a wonderful time. Thanks Emma

Rated 5 out of 5 stars

Helpful friendly staff

Helpful friendly staff

October 28, 2025
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Reply from Hays Travel - Garforth

Thank you, it was lovely to meet you both. I'm sure you will both have a wonderful time Cyprus. Thanks Natasha

Rated 5 out of 5 stars

Very friendly informative staff

Very friendly informative staff. Always welcoming.

October 21, 2025
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Reply from Hays Travel - Garforth

Thank you for taking the time to leave a lovely review, it's always a pleasure to help you book you next adventure. Thanks Danielle

Rated 5 out of 5 stars

Holiday 2026

Natasha was very helpful in securing a top hotel at very competitive price, also listening to our requirements on finding a holiday type what we wanted. Again exceeding our expectations.

October 25, 2025
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your lovely review, I'm sure you are both going to have a FAB holiday, Thanks Natasha

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