Usually we have atleast 2-3 ingredients that are spoiled or not able to be consumed. It’s frustrating as we either have to go without or go to the store to buy/replace the ingredient for only a few do... See more
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Review summary
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Most weeks we don’t receive or receive the wrong recipe cards. My mom doesn’t use a computer so we have to print the cards for her.The accompanying ingredients like condiments are occasionally missing... See more
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The meals are delicious and usually come perfectly packaged. There have been multiple instances where proteins (fish, beef, others) have been opened, leaking, or moldy. It’s been a constant struggle t... See more
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Freshness of food is a huge concern. When we first started HelloFresh the first month everything seemed to be great slowly the quality went down as well as the freshness. I’m not sure what that’s abou... See more
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Company details
Written by the company
As the world's leading meal kit company, HelloFresh supplies everything you need to prepare quality, delicious, home-cooked meals that require no planning, no shopping and no hassle. Every ingredient needed for our thousands of exclusive recipes is carefully planned, locally sourced and delivered to your door when it’s most convenient for you.
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3.4
Average
100K reviews
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Food delivery
Food has been good and it’s convenient, prices for 3 adults with 3 meals a week are comparable to the store where I am, it does add variety! Delivery and condition of the shipping box has been questionable at times. I’ve only had to make contact 3 times and the issues were resolved fairly quickly.
September 6, 2026
Missing Recipe Cards
I do not like it when I receive meals that do not have the recipe card included. The cards are important because they add to the ease of meal prep. I'm paying for the efficiency of having everything I need to cook the meal delivered to me. This has happened frequently. Everything else has been fine.
June 10, 2026
The food is high quality and tastes…
The food is high quality and tastes amazing. There is a lot of choices across all ethnicities. The food is packaged well in a very organized fashion. The notifications for delivery are nice and very helpful!
September 11, 2026
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Delayed box
I joined as a referral for a free box. My ended up paying about half price for my first box. It was scheduled to be delivered in a Tuesday and is still not here as of Friday morning. All I can see for tracking and when doing an online chat is that the box is delayed.
October 13, 2026
Reply from HelloFresh US
Hi Patrick,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience and understand that we didn’t meet your expectations. Your feedback is important to us, as it helps us identify areas where we can improve and provide a better experience for our customers.
Please know that we will share your comments with our teams and partners so they can be considered as we work toward making meaningful improvements. In the meantime, a member of our team will reach out to you via email to discuss your concerns further and explore how we can help resolve this matter.
Thank you for being such an important part of the HelloFresh community. We appreciate the opportunity to make things right.
Warm regards,
The HelloFresh Team
absolutely love HelloFresh
I absolutely love HelloFresh and the meals that they have to offer. I like the fact that I don’t have to eat the same meal every single day. The variety of their menu is perfect for me and my girlfriend we can agree on most things and it just makes it way easier for us.
September 25, 2026
Overpriced with misleading promotional…
Overpriced with misleading promotional offers. Really disappointing.
October 3, 2026
Reply from HelloFresh US
Hi R G,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience and understand that we didn’t meet your expectations. Your feedback is important to us, as it helps us identify areas where we can improve and provide a better experience for our customers.
Please know that we will share your comments with our teams and partners so they can be considered as we work toward making meaningful improvements. In the meantime, a member of our team will reach out to you via email to discuss your concerns further and explore how we can help resolve this matter.
Thank you for being such an important part of the HelloFresh community. We appreciate the opportunity to make things right.
Warm regards,
The HelloFresh Team
Ridiculous difficult to access account to revise weekly selections
It is ridiculously difficult for me to access my account, even from the app, in order to revise my selections for the upcoming weeks. I get ads, I get requests for ratings like this one, but any EASY portal back to my account to make changes requires a 15 minute hunt for the correct entry point is like finding hen’s teeth. Instead, I get that I have no points, I get prompts out the wazoo to sign up as a new customer, when I’m already an existing customer. Extremely annoying and a huge time suck. I absolutely need to change the selections you make because I either don’t like or want them or, more importantly, I need only selections that have lower or a tolerable level of sodium content.
October 16, 2026
Reply from HelloFresh US
Hi Susan,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience and understand that we didn’t meet your expectations. Your feedback is important to us, as it helps us identify areas where we can improve and provide a better experience for our customers.
Please know that we will share your comments with our teams and partners so they can be considered as we work toward making meaningful improvements. In the meantime, a member of our team will reach out to you via email to discuss your concerns further and explore how we can help resolve this matter.
Thank you for being such an important part of the HelloFresh community. We appreciate the opportunity to make things right.
Warm regards,
The HelloFresh Team
This is the best meal delivery
This is the best meal delivery. I’m really happy with most of my meals & the wider variety. I like being able to choose meals if I need to. Thank you very much!
September 19, 2026
We are enjoying the meals
We are enjoying the meals. It is very nice to have all of the ingredients all together.
September 27, 2026
I keep getting vegetables that are…
I keep getting vegetables that are rotten and tomatoes that are not even ripe. They’re still yellow and hard. I’m super disappointed.
September 26, 2026
Reply from HelloFresh US
Hi Anita,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience and understand that we didn’t meet your expectations. Your feedback is important to us, as it helps us identify areas where we can improve and provide a better experience for our customers.
Please know that we will share your comments with our teams and partners so they can be considered as we work toward making meaningful improvements. In the meantime, a member of our team will reach out to you via email to discuss your concerns further and explore how we can help resolve this matter.
Thank you for being such an important part of the HelloFresh community. We appreciate the opportunity to make things right.
Warm regards,
The HelloFresh Team
Lot's of mistakes
The food has been good. My problem is the errors. We had something missing like 3 or 4 weeks in a row. This is our second go round with HelloFresh and we had the same issue previously. Probably going to cancel again as it is frustrating.
October 14, 2026
Reply from HelloFresh US
Hi DM,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience and understand that we didn’t meet your expectations. Your feedback is important to us, as it helps us identify areas where we can improve and provide a better experience for our customers.
Please know that we will share your comments with our teams and partners so they can be considered as we work toward making meaningful improvements. In the meantime, a member of our team will reach out to you via email to discuss your concerns further and explore how we can help resolve this matter.
Thank you for being such an important part of the HelloFresh community. We appreciate the opportunity to make things right.
Warm regards,
The HelloFresh Team
Off the last 4 delieveries
I love hello fresh when you get it right. But the last 4 deliveries have been troubled. Missing key ingredients. Bloody boxes due to punctured meat. Liquids spilling due to punctured sauces. One meal you gave me $3 back. I’ve now sent a video to support as this item missing ruined the meal and I now have to buy pizza for my family.
Get it right. Delivering all ingredients is pretty key for most of the items. Missing meat or dressings doesn’t work. Punctured product causes food safety concerns. Meals are immediately ruined and some you don’t learn of until you are cooking! Help me and I will stay. I think you’ve changed something in DFW that is causing this. Everything else I love. Delivery known thru app. Food quality is great. Price is right.
August 2, 2026
Reply from HelloFresh US
Hi there,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience and understand that we didn’t meet your expectations. Your feedback is important to us, as it helps us identify areas where we can improve and provide a better experience for our customers.
Please know that we will share your comments with our teams and partners so they can be considered as we work toward making meaningful improvements. In the meantime, a member of our team will reach out to you via email to discuss your concerns further and explore how we can help resolve this matter.
Thank you for being such an important part of the HelloFresh community. We appreciate the opportunity to make things right.
Warm regards,
The HelloFresh Team
Great easy to follow recipes
Great easy to follow recipes, they add variety to our weeknight dinners. Only slight annoyance is the packaging that the chicken comes in, which is probably unavoidable so it’s a minor complaint. It’s always soaked in juice and makes a mess trying to open and drain it or take the meat out to pat dry with paper towels, I’m big on sanitary conditions and usually have to go through two sets of disposable gloves just handling the chicken before I even get it in the pan to cook it because the packaging and juice makes it so messy to handle unlike a lot of normal store bought chicken.
August 22, 2026
Really appreciate your thoroughness…
Really appreciate your thoroughness today assure all items are included in the order and they are good quality.
September 25, 2026
I have noticed on my last few…
I have noticed on my last few deliveries that things are missing. Once, the chicken was missing. Sometimes it's just an important ingredient. The quality control seems to be getting lost
February 15, 2026
I get both hello fresh and green chef
I get both hello fresh and green chef. I am aware they are both the same company. I really enjoy the meals. They’re delicious and also somewhat affordable. What bothers me is the quality of my deliveries. About 50 percent of the time (if not more) there is an issue with my delivery. Whether it be delivered LATE at night with no notification (we’re talking 10-11 pm, way outside the window) and therefore it being totally warm by the time i get to it in the morning, or, that an entire meal is missing from my box, or sometimes just very crucial ingredients are missing. There’s often an issue and it’s getting old. I’m made to chat with support every time now instead of self reporting, because I have so many issues. Yall need to investigate whoever is assembling and delivering these boxes. They’re the issue.
November 28, 2025
Reply from HelloFresh US
Hi Jill,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience and understand that we didn’t meet your expectations. Your feedback is important to us, as it helps us identify areas where we can improve and provide a better experience for our customers.
Please know that we will share your comments with our teams and partners so they can be considered as we work toward making meaningful improvements. In the meantime, a member of our team will reach out to you via email to discuss your concerns further and explore how we can help resolve this matter.
Thank you for being such an important part of the HelloFresh community. We appreciate the opportunity to make things right.
Warm regards,
The HelloFresh Team
Food is good quality
Food is good quality. Variety is great! My first delivery came later than anticipated. But the second came more timely. Fresh ingredients
October 3, 2026
Reply from HelloFresh US
Hi Andrea,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The HelloFresh Team
My delivery was delayed by a full day
My delivery was delayed by a full day. I was concerned that some of the ingredients (notably shrimp and chicken) would be unfit to eat after so much time in transit.
Plus, my scheduled deliveries are getting later and later. I used to get them around noon. Now it is more like 5PM. Or, in the case of last week’s delivery, not at all.
October 31, 2025
Reply from HelloFresh US
Hi David,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience and understand that we didn’t meet your expectations. Your feedback is important to us, as it helps us identify areas where we can improve and provide a better experience for our customers.
Please know that we will share your comments with our teams and partners so they can be considered as we work toward making meaningful improvements. In the meantime, a member of our team will reach out to you via email to discuss your concerns further and explore how we can help resolve this matter.
Thank you for being such an important part of the HelloFresh community. We appreciate the opportunity to make things right.
Warm regards,
The HelloFresh Team
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