Insite Reviews 207

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and engaging teaching styles, making the learning process enjoyable and effective. People frequently highlight the clear instructions and the overall excellent service, which contributes to a positive user experience. However, some customers also noted that the program might be better suited for those who can complete it within the standard timeframe, suggesting that individuals requiring more structured support might find it less ideal. Additionally, a few people were dissatisfied with communication regarding DVLA delays, indicating a potential area for improvement in keeping customers informed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the informative and beneficial... See more

Instructions

Users describe positive interactions with instructions. Customers consistently praise the instructors for... See more

Service

People report positive experiences with the service. Many customers praise the expert tuition and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hugely benefitted from Karl Barham’s expert tuition and passed my Cat D test first time! Karl took me from feeling completely unsure I would be able to get to grips with controlling a bus to feel... See more

Company replied

Rated 5 out of 5 stars

PCV practical driving test passed first time after 20 hours training with Karl Barham. Although an absolute font of knowledge and experience, Karl made every driving lesson a joy to take part... See more

Company replied

Rated 5 out of 5 stars

I recently took and passed my HGV class 1 through HGVC, they were both very professional and helpful. Offering the very best advice and communication. When at times I struggled with the link via an ap... See more

Company replied

Rated 5 out of 5 stars

My instructor, Karl Barham, at HGVC was amazing! He has a great character and is a great person to be around. He was very clear in his teaching and his learning techniques, making the whole experi... See more

Company replied


Company details

  1. Drivers License Training School
  2. Driving School
  3. Training Centre

Written by the company

Insite (formerly HGVC) is the UK’s leading supplier of fully managed, commercial vehicle, warehouse, and construction training. For more than 12 years, Insite has been delivering training for the worlds most respected organisations including Amazon, the AA, Morrisons Utilities, Travis Perkins, NHS ambulance service, MOD overseas, AMEY Services and more. The business was founded in 2012 with the goal of delivering market-leading HGV licence acquisition programs for individuals and businesses. Insite is now the leading provider of commercial vehicle training in the UK, delivering more than 12,000 courses over the past five years. From initial checks and on-boarding, to preparing training summaries with results, analysis and recommendations for improvements, Insite transforms commercial vehicle and equipment training programmes. Insite has a network of over 400 training centres across the UK, offering training courses for every licence category in the UK, along with driver CPC, HIAB, ADR, forklift, and excavator courses.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Just passed my practical PCV test and…

Just passed my practical PCV test and it’s all thanks to Dean at HGVC. Great teacher and communicator. Fantastic experience though nerve wrecking, but Dean did a fantastic job easing me in and ultimately guiding me through the process until I passed. 👍🏾👊🏾

April 18, 2024
Unprompted review
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Reply from Insite

Congratulations on your pass! We are so pleased that you enjoyed the experience and acquired your license with Dean's support.

I will ensure your comments are shared with him.

Rated 5 out of 5 stars

My instructor is what made the whole…

My instructor is what made the whole experience worth while. Great, thanks to my instructor. 10 out of 10 Andy and Craig

April 12, 2024
Unprompted review
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Reply from Insite

So pleased that you had a great experience and our brilliant instructors supported you through to passing your test and gaining your license.

I will pass on your comments to both Andy & Craig.

All of the team here wish you the very best of luck with your new career.

Rated 5 out of 5 stars

Great Paul at Stagecoach Manchester.

Passed my PCV bus driving test today! I'm glad I had Paul at HGVC Stagecoach Manchester as a trainer. He's been a massive part of my success and an extra hand at all times for my progress. He's well experienced and layed everything available on his hands to contribute to us learning and improving daily. The quality of the training buses was not the great we had few breakdowns and faults but regardless of that it's been a very good experience.

April 10, 2024
Unprompted review
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Reply from Insite

Congratulations on passing your test!

We are so pleased that you enjoyed the experience and that Paul guided you through each stage to acquiring your license.,

We wish you the very best of luck with your new PCV career

Rated 5 out of 5 stars

Thanks so much Jordan

Thanks so much Jordan! Helpful, friendly chap, lovely teaching style, always positive and cheery, made me feel I could do it even when I felt nervous. We really had an amazing rapport, we have the same sense of humour, both of us giggling at times. PCV bus driver training at Didcot. Professional and courteous, from absolute novice to pass in two weeks. Today (10/04/2024

April 10, 2024
Unprompted review
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Reply from Insite

Congratulations on passing in two weeks!!

I will make sure that your comments are shared with Jordan.

We wish you the very best of luck with your new career

Rated 5 out of 5 stars

My instructor eddie was really helpful

My instructor eddie was really helpful, and really good.
He teaches with passion!

April 3, 2024
Unprompted review
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Reply from Insite

Thank you so much for your review.

I will make sure that Eddie knows that you left him 5 stars!!

Congratulations on passing your test and the best of luck with your new career

Rated 5 out of 5 stars

Mert was my trainer and he was the best…

Mert was my trainer and he was the best one yet, I was really happy I got the opportunity to be trained by him, he was very patient, kind, compassionate, understanding and knowledgeable. He was able the right my wrongs by speaking calmly and helping me understand how to go about things better and would even show us rather than tell us, my experience with Mert was amazing and he made me feel very comfortable and reassured. Would recommend him to everyone.

March 13, 2024
Unprompted review
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Reply from Insite

Thank you so much for leaving a review and sharing your experience.

I will ensure that your comments are passed on to Mert.

Congratulations on passing your test and the very best of luck with your new career.

Rated 5 out of 5 stars

A brilliant journey to a 1st time pass!

Was trained up for PCV by Paul who is currently delivering training at Hyde Road depot of Stagecoach Manchester. He went above and beyond to mould me into a safe and competent bus driver. Fair but firm, when we did something wrong we sure knew about it, but it was all with our best interests at heart, and we also had many a laugh along the way.

As for the company as a whole, the only negative I would say is that, though roadworthy, the PCV training fleet is a bit clapped out. However, this seems to be the norm across all training firms and training divisions of bus companies, as learner buses are basically retired old PCVs that are then converted to training vehicles.

March 27, 2024
Unprompted review
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Reply from Insite

Thank you so much for leaving a review and congratulations on passing first time!

I will ensure that your comments are shared with Paul

We wish you the very best of luck with your new career

Rated 5 out of 5 stars

Karl the bus instructor!

I have just passed my bus driving test with stagecoach and had Karl as my instructor, he took me in and made me feel very comfortable making a friendly connection and acting like the father of the family of trainees alongside me. I had the best experience I could have had. The training itself was great and he’d give feedback after every little thing you did and make you correct it on the next drive, he’d take us around quiet roads to ease us into everything then once we was ready we went into central London and round sharp bends to make sure we can go through anything if possible. All the other inductors was very friendly and nice, which makes you feel like you’re welcomed and apart of everyone’s group. They want the best for you and want to make sure you pass so you have to listen to them!! But yes I had a great experience and would do it all over again if it could.
Thank you Karl for making my journey much better than it could have been!

March 27, 2024
Unprompted review
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Reply from Insite

Congratulations on passing your test!

Thank you for taking the time to leave a review - I will ensure that your comments are shared with Karl

We wish you the very best of luck with your new career!

Rated 5 out of 5 stars

New drivers

The training we got from Jordon was excellent he turned us into bus drivers in as little as 20 hour's driving time

March 26, 2024
Unprompted review
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Reply from Insite

Thank you for leaving a review!

I will ensure that your comments are shared with Jordan

Congratulations on passing your test and the very best of luck with your new career!

Rated 5 out of 5 stars

I can only say good thing about Mert…

I can only say good thing about Mert he’s very good instructor at West Ham garage - he told me so much and he don’t say nothing while your driving and he lets you make the mistake so you can learn and he’s calm as well and doesn’t shout at you like other instructors and he always stick to the times given not like other Instructors that go home early and only let you drive 1 hour a day - not only that but the way he speaks and conduct himself will set great example for everyone within the company. He we also give daily review to let know what areas you can improve. He’s definitely the reason I passed my test

March 4, 2024
Unprompted review
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Reply from Insite

Congratulations on passing your test!

Its great to hear that Mert gave you a great learning experience and I will make sure that your comments are shared with him.

We wish you the very best of luck with your new career!

Rated 5 out of 5 stars

Really great experience

Really great experience. Mert was a friendly instructor and made my learning experience enjoyably and easy. He was very patient and allowed me to learn at my own pace.

February 29, 2024
Unprompted review
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Reply from Insite

Thank you so much for leaving a review. I will ensure that your comments are passed on to Mert.

Congratulations on passing your test and the very best of luck with your new career!

Rated 5 out of 5 stars

A Journey with Karl, the Best Bus Driving Instructor

Where do I even begin to express my gratitude for the incredible experience I've had with Karl, my bus driving instructor? From the very start, it was evident that he wasn't just passionate about teaching – he was genuinely invested in each of his students' success and well-being.

One of the things that truly set Karl apart was his friendly and approachable demeanour. From day one, he welcomed us with open arms, making us feel like we were part of a close family rather than just students. His warm and inviting nature created a supportive learning environment where we felt comfortable asking questions and seeking guidance.

Karl not only provided excellent instruction but also created a positive environment where we looked forward to coming every day to learn more. His enthusiasm was infectious, and his encouragement motivated us to push ourselves further than we thought possible.

But it wasn't just Karl's personality that made him exceptional – it was also his dedication to ensuring we were fully prepared for the road ahead. He didn't just stick to the basics; he went above and beyond, taking us through tight junctions and navigating meeting oncoming traffic with precision. These real-world scenarios not only sharpened our skills but also instilled in us the confidence to tackle any challenge that comes our way.

And let's not forget about the butter chicken! In addition to being an outstanding instructor, Karl surprised us with his culinary skills, treating us to the most delicious butter chicken I've ever tasted. It was a heartfelt gesture that further solidified the bond we shared.

Thanks to Karl's expert guidance and unwavering support, I passed my test and felt incredibly comfortable behind the wheel. In every aspect of his teaching, from his meticulous note-taking to his friendly demeanour and culinary surprises, Karl surpassed all expectations. He is not just an instructor; he is a mentor, a friend, and a role model. I am immensely grateful for the time I've spent learning under his guidance and will carry the lessons he imparted with me for a lifetime. Thank you for everything, Karl!

March 20, 2024
Unprompted review
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Reply from Insite

Thank you so much for leaving a review - I will be sure to pass your lovely comments onto Karl as well as asking him for some of his butter chicken!!

Congratulations on passing your test first time and the very best of luck with your new career!

Rated 5 out of 5 stars

Andy is an amazing instructor

Andy is an amazing instructor, he's method's are derived from his experience and are second to none, he's very clear with instructions and has way with people, he will improve your driving and have you thinking differently 10/10 from me

March 12, 2024
Unprompted review
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Reply from Insite

Thank you for leaving a review! I will ensure that your comments are passed on to Andy.

Congratulations on passing your test and the best of luck with your new career!

Rated 5 out of 5 stars

passed my pcv bus test today at Stagecoach Manchester…

passed my PCV bus test today at stagecoach Manchester, Paul Greenhalgh was a good tutor, helped with some good tips etc.

March 6, 2024
Unprompted review
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Reply from Insite

Thank you for leaving a review. It is great to hear that you had a good experience and that you passed your test.

I will ensure that your comments are shared with Paul.

We wish you the very best of luck with your new career!

Rated 5 out of 5 stars

Andy

Had Andy as my instructor With Stagecoach was a great instructor and created a great atmosphere on the bus. Couldn’t ask for a better instructor, also knowledge of the bus was outstanding.

March 6, 2024
Unprompted review
Insite logo

Reply from Insite

Thank you so much for taking the time to leave a review! I will ensure that your comments are passed on to Andy.

Congratulations on passing your test and acquiring your license and the very best of luck with your new career

Rated 5 out of 5 stars

Fantastic instructor Andy

Had Andy as my bus driving instructor for stagecoach and passed my test 1st time

March 5, 2024
Unprompted review
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Reply from Insite

Thank you for leaving a review - we really appreciate it.

Congratulations on passing first time and the very best of luck with your new career.

Rated 5 out of 5 stars

Very happy with HGVC and my instructor

Very happy with HGVC and my instructor. Profecjonal and friendly . Thank You

March 1, 2024
Unprompted review
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Reply from Insite

Thank you for leaving a review! We really appreciate it.

Congratulations on passing your test, and the very best of luck with your new career.

Rated 5 out of 5 stars

Course speed

The speed in which it was all arranged was good. Didn't feel like I was waiting for ages for the next step.

February 15, 2024
Unprompted review
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Reply from Insite

Thank you so much for taking the time to leave a review.

We are pleased that your journey progressed quickly and that you passed your test!

We wish you the very best of luck with your new career!

Rated 5 out of 5 stars

Karl HGVC instructor

Karl is by far the best isntructor anyone can have, he's put his trust in me and filled me with knowledge from start to finish. His personality is unique and made me feel relaxed and comfortable throughout my training. I strongly recommend him, what a man! Thank you for everything!

February 20, 2024
Unprompted review
Insite logo

Reply from Insite

Thank you so much for leaving a review, your feedback is appreciated and I will make sure that it is shared with Karl.

Congratulation on passing your test and the very best of luck with your new career!

Rated 5 out of 5 stars

My instructor Karl done a amazing job…

My instructor Karl done a amazing job with helping me best instructor about keeps you calm and helps you understand how to drive a bus

February 19, 2024
Unprompted review
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Reply from Insite

Thank you so much for leaving a review! I will ensure that your feedback is shared with Karl.

Congratulations on passing your test, and the very best of luck with your new career!

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