I went into the store deliberately, when not a lot of people were in…I have a brain injury and real staff at a sales venue really helps. I buy DVD’s regularly. Particularly queer ones. The staff alway... See more
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Review summary
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Whomever packed my online order, I hope your pillow is always cool, public transport is always on time, or if you drive, you are never in traffic for long... I ordered 4 x digi-pack which had 4 option... See more
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The staff are really amazing people they help u when u need them to look for something that u want or will get . They understand special needs hmv is a great shop to feel relaxed I love it at this... See more
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It is always a first class shopping experience when ordering a cd from HMV online. The cd is very rarely late in arriving following the release date and is always packaged securely. Keep up the grea... See more
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Company details
About hmv (UK)
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
United Kingdom
- www.hmv.com
4.6
Excellent
152K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from hmv (UK)
Hi Shaun
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staffe at newbury store are the best
July 5, 2026
Reply from hmv (UK)
Hi T
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Newbury store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Two of the items I received were…
Two of the items I received were damaged. Emailed customer services and was told I had to go in branch to exchange which is an inconvenience for me
July 5, 2026
Reply from hmv (UK)
Hi Nathan
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have advised on an exchange in store or return for a refund. Regards
Confessions 2
Madonna’s Confessions record arrived promptly and well packaged, love the fact that HMV does something different, love the red vinyl and record sounds great.
July 5, 2026
Reply from hmv (UK)
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast delivery
Fast delivery, arrived promptly and without damage. In time for my granddaughter’s birthday. Shopped online as much easier than physically shopping. Thanks, will use again!
July 5, 2026
Reply from hmv (UK)
Hello Julie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK)
Hi Alan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivered on time
July 5, 2026
Reply from hmv (UK)
Hi Paul
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK)
Hi Breda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Speedy delivery on day of release! …
Speedy delivery of the new Madonna vinyl, received on the day of release! Thanks you
July 5, 2026
Reply from hmv (UK)
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very quick service
Very quick service. HMV handling purchase and delivery with utmost efficiency as usual.
July 5, 2026
Reply from hmv (UK)
Hi Dave
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK)
Hello Calum
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK)
Hi Walter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hi Jane
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Arrived quickly and was a good price
July 5, 2026
Reply from hmv (UK)
Hi Sharon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Nothing To tell really ordered a cd…
Nothing To tell really ordered a cd Sunday got well by Wednesday thank you & to Charlie who taken my order
July 5, 2026
Reply from hmv (UK)
Hi Miss
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service from order to delivery so…
Great service from order to delivery so speedy and well packaged will definitely order more
July 5, 2026
Reply from hmv (UK)
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Well it was good to have great customer…
Well it was good to have great customer service and the guy had product knowledge which was superb overall a great experience !
July 5, 2026
Reply from hmv (UK)
Hi Ameer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hello Stuart
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Everything went smoothly no delays…
Everything went smoothly no delays arrived in perfect condition..
July 5, 2026
Reply from hmv (UK)
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hello Charley
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
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