Holiday Autos Reviews 

Easy to navigate, not too many steps

Extremely disappointing experience.

I booked a rental car through Holiday Autos after correctly entering the driver’s age on their website. Due to what appears to be an issue with their booking system, the driver’s age category changed later in the booking process without it being made clear, meaning the mandatory young driver surcharge was not included in the quoted price.

When we arrived to collect the vehicle, we were told we had to pay more than £300 extra before the car could be released. Had Holiday Autos’ website displayed the correct total price, we would never have made the booking.

After investigating, I was able to reproduce the issue on their website and explained this in detail to Holiday Autos. Despite this, they refused to refund the booking fee we had already paid to them, instead relying on their “no collection” policy without addressing the problem with their booking process.

The most frustrating part wasn’t just losing the money—it was that nobody meaningfully addressed the issue we raised. We received generic responses that ignored the fact the booking could not proceed because of the incorrect price generated by their own website.

Based on my experience, I wouldn’t use Holiday Autos again.

Only booked through this agent as they had a good cashback on quidco, but they declined to pay the cashback, so will cancel and go elsewhere

I did book with them from aug 7th till 14th aug and took all the insurance etc and paid 314.00 pound with flexible cancellation but after checking the terms condion i found they still require some deposit which is never the case with other standard rental car companies and then i decided to cancel after 5 minutes exactly and they deducted 49 .00 pound which is kind of rip off, i feel cheating as they should be refunded full amount as i did not taken any services so not sure why they have not refunded the full amount

Quick and easy booking process! Excellent price! Even used your chat that was great!

I put in my 'pick-up/drop-off' point in my application but when I received confirmation it was Airport pick-up.
Somewhat confusing. I needed to change dates to comply with that.

The initial booking was fine. However when I needed to make an amendment, 50 hours before the booking (within the limits which allow for amendments without charge up to 48hrs before), I encountered difficulties with the system. I spoke to customer support who were very slow and ultimately unhelpful as they were unable to resolve the issue.
By the time I managed to fix the problem by myself, it had edged into the 48hr mark so I got charged €65 for the amendment which should have been completed in plenty of time.
I spoke to customer support about this and they were again slow and again told me that there wasn't anything to be done.

Edit on 5/8/26: Don't be fooled by the "helpful" reply below from the company. It took them almost a week to reply to my email only to tell me that they were not doing anything about it.
They posted this reply to make themselves look better, knowing that I can't reply to their reply.

Not an issue with the car hire itself, but with their booking process and follow up customer service. I had trouble booking a hire car on 29/06/2026. After inputting my payment details, I would get an error message saying the booking was not made and money not taken. I tried several different payment methods to see if this would help. Eventually I was able to book with my credit card, however, due to an error on my part with the drop off point, I had to cancel and rebook again with my credit card which was straightforward. However when I subsequently checked my statements I could see that during my earlier attempts to book which had supposedly failed, using the payment method Trustly, two payments were taken from my bank account. One was immediately refunded, the other is outstanding. I have communicated via a chat facility with approximately 4 of holidayautos customer service agents having fought my way passed the ai they use to triage queries. I must have chatted with them for hours, I came to the realisation that they could not see the trustly payments and therefore as far as they were concerned these payments did not exist. Despite providing a screen print of my bank statement showing the payments and them offering Trustly as a payment option on checkout! They kept telling me my payment would be refunded (referring to the credit card payment for the cancelled transaction) and kept telling me not to worry about it!! They also refused to provide their complaints process, telling me I had nothing to complain about!!!! In view of this I have raised a query with Trustly who have confirmed the payment was made and have provided more details of the transaction. I now can’t even get through to a customer agent and have been told it will take 20 days for them to investigate as they need to contact their supplier as in the car hire company I had no issues with…. I remain having paid double the money for a single car hire and I can’t even raise a complaint. This has been one of the most stressful customer service interactions I’ve ever had and I used to deal with complaints about payments being declined for a bank!

I will update this review with any outcomes as appropriate.

UPDATE
I have sent an email as requested, I will update this review with any outcomes as appropriate.

Great easy service to compare all available options.
Hired an automatic but on arrival the supplier didn't have an automatic available. Offered a manual upgrade instead which we accepted. This wasn't a problem as the driver could drive a manual but this could have been an issue for somebody else.

DO NOT USE THIS SERVICE. If you respond to their last minute lure of premium insurance, at a cheap price, you end up having paid for another service you may not want, called premium support. This extra unwanted service is now [deliberately?] unrefundable. The poor customer service team could do nothing for me. This is a very crooked service indeed.

Found Holiday Auto from fare Compare site. I found the rental rates lower for the same vehicles.

Cheapest quote

No Vehicle Provided & Unresolved Refund - Case: 03250840
I fully prepaid for booking DE915303590 at Düsseldorf Airport through Holiday Autos (CarTrawler). Europcar refused to deliver the vehicle. Case #03250840 was created. I have sent emails to customer care but received no response or refund for a service that was never provided. I demand my full refund immediately.

the car I booked broke down suddenly and catastrophically in a dangerous location.
Total breach of contract.
The rental company charged me for recovery and replacement.
Holidayautos refused to help me.
The company are still using the rouge trader.
Look elsewhere

Do not book using this company. We rented through them, were left stranded with a car that doesn’t work and a business refusing responsability and can’t even make a complaint because their website was crashing and only allows one complaint?? GET IN TOUCH WITH ME THIS IS UNACCEPTABLE

I requested a one way carhire from Kefalonia airport to Sami. It seemed straightforward so I paid in full with my credit card
Upon receiving my confirmation I noticed the drop off the following day stated Kefalonia airport and NOT the town of Sami.
I then had the performance of trying to cancel the booking and asking for a refund with a Chatbot. Not really impressed.

The website is straightforward and easy to understand.
All optional add-ons are set out clearly, with explanations where necessary.
The pricing was competitive in comparison with other car hire providers and there are a very wide selection of vehicles available

The booking experience was very good. Straight forward and explained everything clearly

Easy to find deals and the vehicle I wanted. The main competition was beaten by £106. This was mainly due to the inflated insurance policy who wanted £7.50 a day whereas Holiday Autos premium was £0.60 a day. Almost identical cover.