Home-Connect Reviews 

I want to give specific recognition to Christinah at Home Connect, because she is the only reason I have any faith left in this company.

After dealing with seven different agents over a span of two weeks and getting absolutely nowhere, Christinah resolved more in five minutes than all of them combined. She was efficient, knowledgeable, decisive, and actually understood the issue instead of passing me around or giving scripted responses.

To be completely honest, Home Connect has the worst service I have ever experienced, slow, unhelpful, and incredibly frustrating. However, Christinah was a complete exception. She restored my faith in the company through pure competence and professionalism.

Christinah deserves a raise, and frankly, the other agents should be trained to her standard. If Home Connect had more people like her, their reputation would be entirely different.

Outstanding service from Christinah, she is an asset to the company.

I was helped by Khulekani Ndlovu. He was patient with this old man and made my experience painless in getting connected to the internet.
He is a credit to Home-connect as your agent.

Khule Ndlovu is a professional. He is pleasant, calm and understands his clients. After several days of having our service down and little updates on the ETR, he stepped in and ensured that the fibre provider attended to our matter with urgency. We appreciated his constant updates and check-ins everyday throughout the period until our service was up and running again.

Awesome and prompt service, the lady that helps me was so kind

Helpful, polite & professional
Called back as promised
Problem resolved

Good ! Good it was a great experience and the guys was very helpful

Thank you Khule for your clear communication and your assistance resolving our connection down problem

Excellent service received from Siyanda

Siyanda was helpful and patient voice, guiding me successfully through the steps.

Siyanda was extremely patient and supportive. She took the time to help without rushing me.

Princess handled my matter with professionalism, integrity and trust. At no stage was i treated like an "idiot". When I explained the steps I took to test my issue, she immediately went to level 2 support so that I didn't have to redo anything.

She is a great employee and home connect has a gem. This is why I've trusted home connect for 10 years.

I also want to thank Innocent for acting in urgency in the matter. I received a call from Princess within 5 minutes of asking him for assistance.

These 2 employees are the star if the show.

Khule was very helpful when he was assisting us. He went the extra mile by checking up on us to find out if the router is still working and if the signal is strong. Even though I was so stressed by not having network the because the tone of his voice was so calm it also calmed me. Thank you Khule for your excellent service

Very helpful and patient in resolving my issue.

The agent was clear and very helpful, very friendly, answered all my questions while explaining all the details

Princess was a great help. She was very patient and took me through each step of resetting my router. Thank you.

Patience gave us time understanding knowledge and solved our problem.

Problem solved after speaking to 5 other consultants that could not resolve our problem.