Home-Connect Reviews 

On the 6th of January (yesterday) I collected my LTE Sim card at 12:05 and with much anticipation and as per the website and email I had received on the 5th of Jan (Monday) the SIM will be activated as soon as it is delivered or collect. I got home at 14:30, put the SIM in my router and to my surprise the SIM card has not yet been activated. I call the support team and spent 48 minutes on the line with router settings and the set up I was then informed I will be online after an hour. I patiently waited for the activation to take .... But nothing. At 17:00 I tried to call to find out why I still had no internet only for the call centre agents to be closed at 17:00, I requested a call back, I received the call with the lady by the name of Thandeka informing me that activation takes 24 to 72 hours I asked why I wasn't informed when I collected I was then told it was on the agreement I had signed. Went on WhatsApp, an agent by the name of Patience told me the exact same thing and to my surprise I re-read the agreement I signed and I realised that they were quoting based on the fibre and of which I did not request for.

I called again this morning to find why I'm still offline.. as I type it's been more than 24 hours but no feedback and nobody knows what the hell is going on with the issue I have at hand... If this is the service this company is providing then I can assure you, they have lost a first time client and I will do my utmost best to not recommend them to anyone looking for internet service.

Accolades to Princess Nyauza @ Client Critical Care, who went beyond the call of her duties, afterhours to ensure that our fiber network via Openserve, is re-connected early the next day. After raising the problem via the Apps, emails, phone calls and watsapp, from the 1st January 2026, Princess responded on the 6th Jan and promised to have a tech at our residence the next morning and so it was! the tech arrived early, fixed the problem and had us back on the network within an hour.

The assistant was patient, friendly and assisted/resolved the matter very quick.

My query was resolved effectively and efficiently. The consultant Ramo was very helpful and polite.

Service was great. Very friendly lady.

Homeconnect and vumatel agents are incompetent service providers
We were misled to make payment for a subscription on the 29th December 2025 but they still have not authorized our subscription, we made endless calls to homeconnect and vumatel and couldn't get an honest answer, they are blaming each other for my queries, customer service is very poor because when you call you can not speak directly to an agent their answering machine will ask you to request a call back for an agent to call you, and will end up requesting 4 or 5 call backs for an agent to call you, some of your agents are working from home and when you call there's children crying in the background or music playing, you can talk quietly and they are very impatient while talking to you and I don't get any help from them, my number is 0769508683 can anyone of you call me and explain cause I did pay and still waiting for authorization

When setting up my account, you guys were great with customer service. But now that I am struggling with WIFI in some of my rooms, I am told that router have depreciated and it is due to weather conditions. Also don't appreciate in which the manner I was spoken to was condescending. I understand that when you are close to the router the stronger the connection is. I never had issues like this before with Vumatel and Vox at my previous house. If it was, it was sorted out.
I dont understand how I struggle with network all of a sudden. What guarantee is there that a WIFI extender will work?

My sister stays in a different area and she is also having an issue with you network and she has extenders.

This left a very bitter taste.

Extreme annoyed.

Received excellent service from Kgomotso, she was very helpful.

Great services from the agent Kgomotso

Great service

Ramo, Thank you for resolving my payment issues.

The agent Princess was patient,understanding and determined that my query is resolved,of which it did. I'm happy with her service and Home-connect is lucky to have her on their team.

He is very helpful and the service is fast

Quick resolution of my incident. Thanks Princess and technician !

Following up was great and sorting out the problem. Mr Khulekani Ndlovu

I was assisted until the problem was fixed. Home Connect's customer service is really great

They are very good,an the guy who was helping me was very helpful an friendly an patient at the same time

Wow their quick response really stood out for me and checking up on our account puts the cherry on the cake ..thanku Princess and guys who came out gave advice also you really are God send