HotelStorm 

I would avoid booking hotels through this company; you will be better off with more recognized companies like Expedia, Hotwire, etc. Even booking directly with the hotel without using a third party would give you a better deal. I reserved using their website and then found a better offer somewhere else. When I read the invoice, I noticed it says that in order for them to secure this price, the reservation is non-refundable. BUT, when I searched the hotel directly, they have the exact same price for the dates I reserved. Secure what price? The regular price. Please! I am traveling quite a lot this summer to different cities, so I have been searching different traveling websites to check prices. I noticed that when a deal is extremely low, websites like Expedia and Hotwire will clearly state that the reservation is non-refundable. I failed to notice this while doing my reservation through Hotelstorm. But the price wasn't low, so I didn't think it twice. I only used Hotelstorm to take advantage of a T-mobile offer, but even with this "offer", I found a better deal somewhere else. Hotel and car reservations are usually just that, a reservation and you can cancel at any moment. And, the excuse for not allowing cancellations should be a credible one.

I am a Mariott rewards, Hilton Gold member.My experience as an AGD member has been extraordinary.They provide better rates then member services.

SCAM. not book with this company. They are very sketchy. They are a third party trying to layer on more fees on what Priceline can offer. It's better to book directly to Priceline. First, they don't show the breakdown of their "taxes and fees" and what they call as "Grand Total" doesn't include any resort/hotel fees paid at the counter upon check-in. Not unlike other booking websites which normally show the breakdown of taxes & fees and the total amount a customer would pay out-of-pocket. You end up paying more with Hotel Storm. I made this mistake booking with them and its non-refundable. Customer service is of no help. Please avoid this website at all cost.

Called hotelstorm.com to cancel a hotel reservation within 20 minutes of it being made, because of extenuating circumstances, to see if they would cancel under the circumstances, and was told by customer service that they could cancel the reservation for me but that it would be up to Holiday Inn Express as to whether they would refund the cost of my stay or not, that hotelstorm would be happy to refund any fees that it charged, but again, that I would have to take up any refund with Holiday Inn Express, so I called Holiday Inn Express and was told that this is not true, that hotelstorm is in control of the booking and that it could have easily cancelled my reservation and refunded the charge in full. I find hotelstorm not completely honest with what it told me, based on what Holiday Inn told me. Customer Service for Holiday Inn Express told me they were sorry that I was having this problem with the third-party booking agency and that it is always best to book directly with the hotel chain and not use a third-party because now Holiday Inn has no control or say-so over the reservation. And I could have purchased this room for about the same price as I was charged by hotelstorm, so there was basically no savings and A LOT of hassle and no flexibility on hotelstorm's part, trying to tell me that they are the good guys and would love to refund my reservation when this is not true, that if they had wanted to, they could have easily cancelled and refunded my credit card in full, not just their fees. Anyway, this will be the last time I will ever use hotelstorm again. By the way, I was told by the Holiday Inn customer service rep that hotelstorm is really hotelbeds.com, so I guess they go by many different names online. This whole experience is okay, because I can still use my reservation and it won't go to waste. I will not lose, but had I not been able to use my hotel reservation, I would have been completely out of luck. Hotelstorm was of absolutely no help to me, and was not exactly what I would call honest with me. That's the saddest part of it all.

Do not book with them !!!! I would have saved 80 if I had booked thru the hotel plus when I got to the hotel they hadnt sent the payment so had to pay double ! Called the customer service and they guaranteed it would be resolved in 24 hours and it still isn’t resolved ! When I called the second day the customer service representative hung up on me ! Unbelievably frustrated!!!😡😡😡

Best experience ever booking for hotels online! Site is very easy to use. great deals, amazing 24/7 customer service.

When I was trying to book a hotel, I was able to find a lot of excellent hotels through the website and the deals are cheaper than the other booking sites. I also tried calling their customer service hotline to confirm some information with the hotel that I would like to book and the representative that I spoke to was very helpful and knows what she's talking about. So I really trust HotelStorm!

Been backpacking for quite a while now and Hotelstorm always provides quality and affordable hotels for the likes of me.

First of all, the website was user friendly. I was able to locate a hotel near the area i'm traveling at with a cheaper deal than any other hotel site. Although I had a little issue with my reservation, Hotelstorm's customer service was able to resolve it in a timely manner. Good Job Guys!

Excellent customer service!! All of my special requests were relayed to the hotel and honored, something not all third party websites will offer. Seriously one of the best companies I've dealt with. As someone who travels often, it's great to know there is a company I can rely on to help with my traveling needs and provide excellent rates.

I book through Hotelstorm every time I'm on vacation. Always has good deals and haven't had any issues. Just came back from Miami and booked through Hotelstorm!

I asked for 2 double bed so that three people can stay. The holiday inn hotel gave me a king sized room which is of cheaper price. When I called the customer care they informed that manager can only resolve these issues and I need to wait till Monday to get any kind of reply. Their customer service people didn’t even try to solve the issue and I had to book another room! Even worse is that the customer service person was not even ready to send a confirmation email that there is a problem with the order and a case is open !!!

I wish I had read the reviews before booking with Hotel Storm. It was bad enough the hotel I booked with had mold all over the room and holes in the drapery,dirty carpet, the toilet wouldn't flush and the sink wouldn't drain properly. I dealt with all of these things until I went to take a shower and there was no hot water. After getting nowhere with the hotel I called hotel storm.I was back and forth with them and the hotel. THe bottom line from them was we will escalate this and get back to you. Well 2 weeks
later I called them back and was told thet they were still waiting for the hotel to get back to them unbelievable> They told me some story about they were gonna get back to me in a couple of days. They are useless, do not give them your business. PIcture this : several people (who don't speak good english) in a dimly lit basement with stains on the ceiling and dirty carpet ,several phone lines with a dirty coffee pot and microwave in the corner. I believe this is a very good picture of what you're dealing with at Hotel Storm.

Hotelstorm claimed they had a lower price than a competitor. I tried to book it and was told it was no longer available. I went back to the competitor and made the booking. Hotelstorm sent an email telling me that the booking had been made at a higher price than the competitor. I called and told them they had to cancel it and refund me. They said it couldn't be cancelled, but "as a courtesy" they would try. I have called many times, and have spent hours on hold, and have spoken to many employees of Hotelstorm. It has been 11 days and they cite bureaucratic issues and ask me to be patient, but still no refund.

Worst experience from Hotelstorm. Please never book using this. They charged me and never booked a room. When I travelled a long distance to check in, the hotel informed that there was never a booking. I called these guys and they said they would reimburse so that I can find a hotel at midnight during peak season, what bullsh**. Moreover there is never a reimbursement.

Got to the hotel, couldn't check in because Hotelstorm outsourced my booking to an agency (Gullivers travels) who kept providing the incorrect credit card information. Took me 45 mins to check in. I had to book a different room and pay again and will now have to dispute with my credit card company. Don't use Hotelstorm. Just trust me!

Definitely a scam website. Took $1800.00 and never booked our room in Key West. No apologies whatsoever. Useless customer service reps as well. Do not use this website.

This has got to be by far the worst company ever. Do yourself a favor and book with someone else. I've called multiple times and have gotten multiple excuses from this company. It's been 3 days and I'm still waiting on my reservation after they debited my account already. #LearningLesson

This company and I use the word loosely has shown me the most horrible customer experience EVER! On Friday September 1, 2017 I reserved a 2 night stay at the Comfort Inn and Suites in Oakland, CA. HotelStorm didn't hesitate to take my $271.95, everything seemed legitimate until check in time. My 10 year old son and I arrived at the Hotel eager to get to our room after being in the unseasonably hot Bay Area weather all day. Insult to injury is an understatement, this bogus company sent not one, not two but three credit card numbers to the Hotel and they ALL declined. Frank the Comfort Inn and Suites front desk ambassador did everything he could to impress upon HotelStorm that they needed to make things right so my baby and I could check in. These incompetent UNPROFESSIONAL individuals had my baby and I waiting in the lobby from 7:11pm to 9:25pm because Comfort Inn and Suites could NOT give us the keys until they received payment. It wasn't until I called and completely behaved outside my character that they finally provided a valid credit card number. Their out of country Customer Service Department should be shut down immediately! I had to hang up in the woman's face then call back to get a resolve from their US based call center. I will NEVER use this company and called T-MOBILE and alerted them that they need to cease doing business with "these", I'm going to watch my language!