HotelStorm 

I'm only rating them a single star because zero is not an option. Whatever you do, do NOT book with HotelStorm. Their customer support is non existent, and there is virtually no discount compared to the hassle you will experience when booking with them. If I could do it over, I would NEVER book my family's trip with HotelStorm. My account was charged TWICE for a single night stay that ended up totaling over $500! Their support team dismissed the allegation, refused to assist me with the problem, and forced me to have the issue resolved with my personal bank. Luckily my bank is incredible and resolved the problem, had I waited for HotelStorm it's likely I STILL wouldn't have the funds replaced that THEY took from me. When making the reservation they report an error, have you re-book the reservation, but never say that your account could be charged twice, so you don't think to check. Even when I DID identify that there was an error their customer service refused to admit their error and argued with me. I am completely disgusted with the experience I encountered with HotelStorm and warn everyone to do your research and find a more credible company before entrusting your families vacation with them.

PLEASE DON'T BOOK from HotelStorm...they claim to have the best and cheapest deal but what they don't tell customers during booking is that they will most likely pay an additional $90-100 on top of what they've already paid. I later found cheaper deals and they would honor it. When I checked in at the hotel...no one new who H otelStorm was... They said I booked via priceline which I didn't . The hotel didn't have my keys ready on time, I was left waiting with my family well after check in time to get keys ... PLEASE STAY WAY FROM HOTELSTORM..I only booked with them because if American express ..and I will be sure to give AMEX a piece of my mind for partnering with this thieves.

Holiday inn downtown Raleigh: I made my reservation through hotelstorm from my car, and this could be why I didn't see some information. However I did use my laptop and my phone so I saw fees included in the hotel storm charge and I quite honestly assumed there would be at least a continental breakfast since I have never stayed in a hotel that did not offer at least a continental breakfast and assumed that nicer hotels "just have that". I also did not see the $7.00 charge for parking. When I got my wake up call it was recorded and and said that breakfast was on the 20th floor. No problem, I changed my morning schedule to accommodate for travel time up-and-down and for the crowd of people. The restaurant was empty except for two people eating and when I was getting my plate the server told me the breakfast is $11.95 so I apologized and left. i'm waiting right now to see what other charges have been added to my card as there is a pending charge from the hotel. and there's more but you get the gist of it, no more hotelstorm, no more holiday inn.

Hotelstorm claims to offer hotel rooms with exclusive discounts. So I gave it a try and booked a double/twin room in London. Soon after I was informed that, actually, I booked 2 beds in a dormitory. I wrote to Hotelstorm to solve this issue but was treated in an extremely unhelpful way and had to cancel the reservation. Be careful with Hotelstorm "offers" - they can cost you time and not save your money!