Iberostar Hotels & Resorts Reviews 

Just have come back from the Holidays.Hotel Iberostar Cala Domingos. The food was perfect, great choice, I really mean it. I had no chance to try even a meat because we had every day seafood all kinds, vegetables, fruits, cheese, etc and meat of couse!! The rooms were cleand every day. The staff was very helpfull. The animators were fantastic: Diamond, Claudia, Paco, Alejandro and others. I can not imagine how they dealt so well with the crowd of children! But they did! Only one moment- the territory is huge and spreaded on the hill. So the restaurant and reception is placed on the top of the hill and bungalows are spread mostly on the bottom of the hill. But do not panic, they have kind of golf cars, and they pass from the bottom to the top every 10 minutes. Such car can take 10-12 passangers at the time. The same with the beach. it is very good for the children, not deep. There is deep part but it rtarts in 18-20 meters only.There are special water points every 20-40 meters outside the bungalows. So no need to buy water at all. We drank this one, from the water point. The bus stop to the small cities is very next to the reception. Strongly recommend.

Iberostar Selection Llaut Palma Adults Only.
My review is very truthful.
Excellent 5 star hotel.
The first day we were welcomed with refreshments my brother and I celebrated our birthdays at this amazing hotel and spa. Mark our concierge offered my brother and I a glass of champagne and a chilled fresh fruit which was an amazing touch and within minutes of our arrival.
The staff are very welcoming and treat you as though you are royalty. Smiles from all every one all of the time. This is rare!
I have worked in management for over 18 years and I ran a highly reputable catering service in this company which is based in the UK and I can tell you that the standards are extremely high there but the Iberostar Selection Llaut Palma adults only hotel’s standards is 10/10. Cleanliness 10/10, my room was spotless. 10 days stay of pure excellence. Breakfast - 10/10, Dinner - 10/10. (Half board) I am known by others to be fussy and to have high standards and i am vegan as well as gluten intolerant, they pulled out all the stops for me. I cannot fault anything. I can promise anyone who is thinking of going on holiday I highly recommend the Iberostar Selection Llaut Palma Adults Only, you will enjoy your stay. I will definitely be returning for sure!!
Head chef Pedro is so attentive & helpful, nothing was too much for him. He made sure that I had enough vegan and gluten free food to eat. Thank you Pedro you care about your guests so much. You were also kind to other guests. Thank you Jordi as well such a gentleman. Victoria our waitress friendly and kind. Once you sat down a second later you will have a drink on your table and the tables were cleared in an instant. I do not see this in a top restaurant I visit regularly in the UK. Deop replenished the buffet areas and everything looked as if it was the put out for the first time, fresh and enticing. Bianca was always there for support when you needed information. Daba- new member of staff worked one day in the hotel you wouldn’t believe that it was her first day working for the hotel, she had built a rapport with the guests so quickly she speaks English and has translated for me as well in Spanish she is very welcoming. Juan Carlo very hard working, you can see that he enjoys his work always on the ball. The management Yolanda and co were always visible. I wanted to purchase shoes from the displays in the hotel, shoes were made by the owner of the hotel. Yolanda went through strengths to have the quality made shoes to be brought to the hotel for me to take look at. This is 1st class. Alphonso head chef presented me with a delicious breakfast Pedro had a well deserved day off. Communication is definitely key in this establishment there was no need for me to ask for anything. Thank you all for your valuable hospitality. You deserve to call your establishment a ⭐️⭐️⭐️⭐️⭐️⭐️!! Oh the entertainment was great and the roof top terrace the view was extraordinary. Thank you lovely people. We will never forget our holiday. 🔥🔥🔥🫶
Paula P

As soon as you walk in it’s an amazing hotel. The facilities are fantastic and the choice of food is wonderful.
If you want a six star experience go to the pool bar, wow do they look after you. The customer service and the staff are so friendly. Mihaela has the brightest smile, her vibrant personality just makes it special, her natural customer service is fabulous. she is amazing . Go there for her, she will bring a smile to your face. Xxx

We could not have asked for more from a holiday! every aspect of it was first class. The Iberostar Bouganville exceeded our expectations, it's modern, bright, airy and spacious; the staff were simply amazing and couldn't do enough for us, not one single member of staff was ever without a smile or friendly greeting, even the cleaning lady was smiling dancing and singing in the dining room! Denise's yoga and spinning classes were fabulous and her smile and energy were contagious! she got everyone going throughout the day! The evening entertainment was pretty good and martina was amazing on the front desk and absolutely everyone went out of their way to make our stay memorable. Cannot fault the hotel's cleanliness, roomy bedroom, comfy bed, and the prestige package was worth every penny with a fabulous deck to sunbathe, complete with shower, jacuzzi and drinks fridge complete with bubbles, so we never had to go far. the food was outstanding, the wines were lovely, honestly five star all round! thank you

The Iberostar Anthelia in Costa Adeje Tenerife was superb! From checking in to check out the service was 5*+
All of the staff were so friendly, helpful and worked so hard.
The hotel grounds were immaculate, and the beach front location was perfect.
The swimming pools were fantastic, very clean, the pool bar was excellent and the staff brilliant.
The buffet for dining was excellent, so much choice, freshly cooked food using high quality ingredients - something for everyone!
I would highly recommend this hotel! I never like to go to the same place twice as I like to try new places each time I holiday but this hotel would be my exception I would go back here in a heartbeat!

Just returned from iberostar anthelia in tenerife. Fantastic hotel. All our needs catered for. The lounge bar staff were exceptional and all so friendly. Couldn't do enough for us, especially Antonio and Sara.

Just add GREAT!!!!! to the entire experience!!!!!! Food, service, drinks, staff support, staff spoke English, ambience, entertainment, helpful. We have traveled a lot and this was simply outstanding in every detail. Luis and Angel worked especially hard to meet our needs!!!!! They added extra touches to make our honeymoon special. Looking forward to returning soon.

We recently stayed for a week at the Iberostar Rose Hall Beach in Montego Bay, Jamaica. Firstly I was not impressed with the room even though I chose a superior room, it was very basic and the balcony was very small, the bed was lovely and big but a little hard. The bathroom ..... well decor was horrible and badly done, the door to our room looked like it had been kicked in at some point as it was split by the lock and also no information sheet in the room regarding restaurant and pool opening times etc and the gift shop is extortionately priced. Also the lifts kept breaking down. When you first arrive your are bombarded by welcome drinks and a promise of breakfast at another part of the resort stating that it is a 90min chance to have a look at the suites and have breakfast. This is infact 2.5 hours of hard sell for a Club membership for $30,000 plus. We said no 4 or 5 times before we finally walked out! We did not pay 4k for a holiday to be bullied into buying something we did not want. Must admit it put a real downer on the holiday. There were some redeeming qualities, The buffet Style Restaurant the food was good with a good selection and the infinity pool was lovely with a handy swim up bar. I unfortunately would not recommend this Iberostar hotel.

Stayed at the Iberostar Selection Paraiso Maya Suites

The positives, the hotel is in a nice location with a great beach and the staff are really nice, there are also a good selection of pools that were mostly well maintained.

The negatives, we have never experienced so many issues during any stay at any hotel around the world and are well travelled. Especially getting food poisoning twice during our stay here (we did not leave the resort so it did not come from anywhere else). Some examples:

The specific room we booked was confirmed and guaranteed by email by the hotel manager 5 days before our arrival. However when we arrived we were told it had been given to another guest and no proper explanation was provided.

Maintenance was done in our bathroom during our stay and we were not informed. A pile of dust and dirt was left.

We were told to book spaces in restaurants a week in advance but are unsure why as every time we went for diner all the restaurants other than the Japanese were all over half empty, this meant some nights you could not get a reservation in any of the resturants, even though there is lots of space and have paid for all inclusive. Assume the hotel is trying to save money by making people eat in the buffet

The El Tapatío Mexican Buffet restaurant was very poor. Our main dishes were not hot, or freshly cooked. It was the worst diner which is disappointing as we hoped to enjoy good Mexican food in Mexico.

The evening buffet was not great, some breads were stale and some dishes contained half cooked food and half raw food.

Room service food was delivered cold.

The pool towel policy to not reserve sun loungers was not enforced at all as the hotel claims. Half the sun loungers around the pool and at the beach had towels on but no people for half the day. You couldn’t find any free sun loungers after 9am.

The hotel shop prices are extortionate. A bottle of suncream will cost you $53.

There was also vomit in one of the pools during one afternoon and was there for over an hour.

We have emailed the hotel manager multiple times about the above and have not had any response. We would recommend staying in another one of the resorts in the area and avoid here as it is not worth the money.

Very nice resort .However, nobody speaks English so it’s hard to understand and get around . Also the manners of the staff are horrible . Me and my husband got ignored once they found out we don’t speak Spanish . Food is super cold and flavorless . Rooms are outdated

Our Family stayed at the Iberostar Royal Mansoor Resort and were very happy with the treatment we received by all the staff. We very much enjoyed our stay at the resort and the Kids really enjoyed the Star Club which had activities 3 times a day and the staff were great , they really looked out for the kids. Our stay was between 7-5-24 to 14-5-24.

We stayed at the Iberostar Bahia de palma in Mallorca dates 2nd May - 7th May , the welcome we received at reception was outstanding we were offered a cold refreshment , chocolates and cold flannel to refresh after the long journey .
This set the standard enormously- rooms were very clean and well kept .
Staff were always accommodating with a smile , very helpful nothing too much trouble . This is the first we have stayed at a Iberostar and will definitely book again in other countries
Dawn Harman

If I could give this place zero Stars I would. DO NOT STAY HERE. The AC barely worked. Rooms were hot and humid. WiFi doesn't work. Room smelt like SH**T.
We checked in and checked out the same day. I don't know how this place is even in business. The front desk person said they were upgrading us and we were so excited about that... until we got to the room. It was a double bed instead of a king bed.
They said they could move us to a king bed the next day when we booked a king bed on our reservation.
Anyways you get the point. Stay far away from this Nasty property.

Iberostar Kantaoui Bay reception staff is horrible. Tried 3 days in a row to call and make a small surprise for my friend s birthday who stayed in the hotel. In 2 days i was waiting for and email with payment dates, nothing. 3rd day called again, they said oh we ll do that for free (it was a small cake and some decoration in the room) no worries everything will be nice.
So nice that it never happened.
🤮🤮🤮🤮🤮🤮🤮 liars

I contracted a full inclusive holiday. However the spa was not included and they told me I have to pay 60 Dinars per person (£16). I understand that treatments and massages would never be included but the pool and saunas should be. This is misleading because the photos show the spa facilities as part of the pool grounds. When I complained at reception the staff laughted at me which it was disrespectful and unacceptable. Essentially this is adevertised as a 5 star hotel but it has no sauna.
The air conditioning is not working until June 1st. Many parts of the hotel are in need of repair or modernization

They charged 50 euro’s extra because we returned the key late. Meanwhile we didnt use the room and the door was open 😡

The staff in the Lobby Bar were friendly and made us very welcome. A special
mention to Sara,Isme and Antonio who were all first class, a big thanks you to them.

We stayed at the Iberostar Kuriat Palace, Tunisia. It was a fantastic short holiday with lots to do for everyone in the family.

Kids club- for 4-12 years old- opened everyday 10-12 and 15hr-17hrs. Friendly staff, indoor and outdoor play area. Close to splash area and family pool.

Entertainment- lots of activities during the day- dancing, bowling, volleyball, yoga, boules- organised by the very energetic and friendly staff - they are very inclusive and will try to get everyone to participate. Activities led by Speedy, Nora and everyone on their team is fabulous.

All Inclusive- menu is delicious and minimal variations - can get repetitive- but always fresh and delicious. Beautiful desserts . AI also includes access to the a la carte restaurant (only with a set menu) - but you have to book well in advance to ensure you have a place.

Spa- beautiful, calming and relaxing. Prices are very affordable but spa is very busy- check and book your treatment days and sessions as soon as you arrive as they do not have much space left. The hammam is not very hot. The gommage session was amazing ! The Lomi Lomi massage not as strong as should be. The balinese massage was strong but not full 50minutes. More focus on back than legs and arms.

Overall- great stay. Timing (April) was not too bad - temperature between 13-31 . Températures drop suddenly around 3pm . Evenings are cooler.

Snack/ bar- slushies available on tap indoor and by the pool. Snack is 3pm- 5pm in the Tillar Bar. All inclusive means you are fed throughout the day and drinks available whole day at any bar. (All inclusive only serve local alcohol) . With all inclusive you also benefit from 50% off imported spirits (Black Label, Martini, Absolut etc) - the prices are quite low- a double of an imported spirit cost about £2.50

Rooms- spacious and airy. Bathrooms could be cleaner- sinks stopper not working well- sinks got blocked. Cleaning staff very lovely and would help if informed.

Well worth the price overall! Beautiful hotel, beautiful and lovely staff. Thank you

Fantastic hotel - clean, great food, and a wonderful location.

All the staff are friendly and helpful especially the Assistant Manager Carla who couldn't do enough for us.

Thank you Iberostar El Mirador

AVOID IBEROSTAR HOTELS ALTOGETHER. They attempted to scam us the day before arrival to Tucan in Playa del Carmen. We couldn't log into the app, so
we called to get help with this. Upon calling the reservations department, they told us that our reservation in fact was not confirmed (despite receiving a confirmation email when we booked months prior). They told us that when we booked, someone else had booked at the very same time; this caused our booking to be invalid and not in the system according to them. To confirm our booking, we needed to pay the current rate, which was 70 USD extra per night. We were freaking out that we had just flown all the way to Mexico and did not have a confirmed booking, and totally outraged that they were JUST NOW telling us this fact and demanding more money from us. After MUCH arguing and demaniding to speak to a supervisor, and then their supervisor, they agreed to reduce this rate by 50% (first sign this was a scam). We stood our ground and they finally waived this altogether. We then demanded to speak with the front desk at Tucan, who said our reservation was indeed confirmed and we were good to go. So that proved that the whole "you have no confirmed booking" was all a scam by the reservation department of Iberostar. This caused us the most insane amount of stress the day before arrival; half the family was in tears, and we were about to pay this extra money they claimed we owed because we had no other choice (or place to stay being Easter). Luckily, we held our ground, and getting through to our resort directly resolved everything. This experience completely caused us to lose all trust in Iberostar in general, and despite a wonderful vacation at Tucan, we will NEVER book a stay at any Iberostar in the future. We have spread the word on this experience on the Facebook page for Iberostar, so hopefully this will warn others to not book with Iberostar. It's such a shame that they run such a shady operation and try to get more money out of customers who are already paying such a premium and all of our hard earned money for a once-in-a-lifetime experience. Such a shady dishonest company.