Iberostar Hotels & Resorts Reviews 

Staff are all great without exception! The hotel was clean throughout as was the individual bedroom cleaning. Ample room in the bathrooms with lovely complimentary products inc. Great choice of food at each sitting, however the temperature of the food could definitely be improved on. The entertainment team are all friendly and enthusiastic. Daytime activities varied from archery, boules, aquarobics, darts, ping pong etc. Nighttime entertainment could be improved. The team put shows on which whilst obvious there’d gone a lot of hard work in to them, there was a lot of miming to background music which wasn’t always the best. There were some good live groups on in between which helped but for us personally the daytime activities were the better of the two by far. This hotel is not suitable for anyone with mobility issues due to the incline in which the hotel is situated. We never had any issues getting Sunbeds at any time of the day. There’s a separate adults only sunbathing section but unfortunately you have to walk through the designated smoking area to get to it, which isn’t ideal. Overall good value for money 👍🏼Will we return? Yes.

The Iberostar Selection Kantoui Bay, although in my estimation, not a 5 star hotel, the staff make the difference.

The cheerfulness, constant attention and cleanliness it appears is what is holding up this ‘tired’ once acclaimed 5 star property. The Iberostar brand can only be maintained if the ‘management’ invest in upgrading the overused parts of this magnificent property.

I feel I must commend Amelie, the supervisor of the cleaning and management of the fourth
floor who listened and understood my Complaint and worked quickly and efficiently to rectify what could have ended up as a disaster!

As someone who has worked in the travel and tourism industry for over 50 years, 25 of which was running my own high end tour operation business successfully in London, I have designed some of the most luxurious tailor-made tours around the world. Being my first visit to Tunisia, I was impressed by the people I came across and I have every intention of returning, more likely to share my experience with the rest of my family.

Thank you one and all!

V.Rozario

Grand el mirador Tenerife
Classy hotel , traditional Spanish build.
Clean , spacious, quality rooms, quality food, excellent staff, nothing too much trouble.
Beautiful setting , overlooking the ocean.
7th time we have been, well maintained
Recommended

BE AWARE!! These people will take your reservation money and will not refund it even if you change your dates. Tried contacting the hotel directly and won't even take my calls. The lady in charge of reception - Leslie Barbieri - didn't even try to understand my situation and the reason why I changed my reservation dates. All in all I'm out of $1200.00 and no resolution from Iberostar in Lima, Peru. Lesson learned

DO NOT WASTE TIME OR MONEY ON THIS SCAM OF A PLACE.
Here's a quick summary if you do not wish to read my paragraph:
-staff was only friendly if they think they'll get money from you
-they have peddlers at every corner (this was somewhat of a culture stock to us) and even when you said no they would follow you
-its way too crowded-you can't reserve anything. You have to wake up extremely early to try to get seats at the beach but good luck
-place is gross-one day we came back from a fishing trip because my husband was severely seasick...once back in the lobby he threw up quite a bit of stomach bile and blood-it wasn't cleaned up and he was laughed at for puking (he didn't drink either, he was just very sick and close to needing a hospital)
-food was NASTY-it was cold, tough, has no flavor, we even got to the buffet when they opened. All food (even chicken, fried rice, beef) taste like fish
-we saw cockroaches in the buffets
-only one buffet was open at a time-theres no 24/7 food or room service
-small shops in the middle of restort were selling lost stuff like people sunglasses and hats
-you are only allowed 2 reservations to the actual restaurants. You can only go to two and some items on the menu cost you
-the "credits" you get are actually just coupons
-there is no real conservation. We're very big on that and we're very excited to see what they did there. The ponds and little places were a joke. The "coral lab" they advertise is nothing and no one was even there to say anything about it.
-most of the things you would want to do are at the better resorts, Punta Cana just has food and alcohol...but you have to pay for the nicer stuff.
This place was like a living hell. It was as if the moment my husband and me arrived we were easy targets since it was our first time out of the states. The moment we set foot in the lobby nothing was explained to us about the app or anything, just given our room keys and said "oh first time, we will have you come for a special breakfast." Okay cool. We get to our room-tv didn't work and the bathroom was kind of dirty. The following day we go to the lobby to try to get some explanations on now things worked and they just went back to the breakfast and said just use the app. Not friendly or helpful at all. Come to find out this "breakfast" is actually a "subscription" thing they have and it's basically a time share-a total waste of money and MAJOR scam. They kept saying that the breakfast was nicer food but it ended up being the same extremely gross food we had at our own resort. We were passed around to 6 different people during that dumb sales pitch and once they finally got the hint we weren't going to buy into it, they left us to walk back to our resort without anyway of knowing which way to go and in the rain. During said stupid pitch the promised 70 CASH. Well you get IberoCASH instead, only good for the restort. At the point we are begging for our travel agent to find us a way out of here. We went to dinner at not the buffet and THIS IS THE ICING ON THE CAKE. Not everything is included in this "all inclusive" restort. At the restaurant my husband got lobster which was 65 US dollars. So once we got the bill we tried to give them the IberoCASH, and even the room money in case that's how they charged it. The waiter said no, cash only. He made me stay until my husband ran to our room to get the money. It was only when after the waiter counted it, he then took our room number. Furious, we go to the lobby to figure out what the hell this place is and they dismissed us. It was not until I lost of crap in the lobby balling loudly yelling "I hate it here" over and over that someone finally helped. Even when we explained they still dismissed it and everything else we explained-somehow we got our money back after about 40-60 of fighting and me balling my eyes out on front of people. That's when we were able to leave this nightmare.
We hardly left our room due to how much anxiety this place gave us

edit:- We did receive a courtious reply from the manager on 10th Feb which was welcome

We stayed at Iberostar Grand Rose Hall, Montego Bay, Jamaica. We had issues every single day of our week long stay. Things that should have been sorted just weren't. Our holiday was more stressful trying to sort the issues, than our normal daily life. I was given the name of the hotel manager - Mr David Lopez, and had a conversation with him, whilst staying at the hotel. He gave me his e-mail address and asked me to write once I was home. He asked for concise details of all the issues we encountered. We did this nine days ago, but have never received a reply, let alone an acknowledgement that he has read our e-mail. I would avoid this company. They lie to make you go away, and do not deliver on their booking conditions. This was not a cheap option for us, and we feel we wasted the entire amount that we spent on the holiday.

The beech is one step away from the rear of the hotel. All staff polite helpfully.
Entertainment was super, belly dancing, magician and Evan a tombola.... my son and daughter won 2 day's in a row. Special thanks to Fifi and the rest of the Entertainment staff. Intend to visit Dec 2024. Rooms cleaned everyday water teabags and toilet accessories replaced everyday. Security was at the entrance, everyone's checked before entering the hotel. Can't wait to go back. Visited Tunisia

I was lucky enough to enjoy a little break at this wonderful hotel. When you pull into the grounds it’s very impressive, they are kept very well. I stayed in the section that was adults only, the lobby is very impressive and welcoming. I was staying all inclusive, so I was able to go to the lobby bar and order whatever drink I wanted. There was always a self-service desert stand that has wonderful cakes, and it regularly stocked up.
There was a slight delay with the rooms, that may be because of the people checking out, and the making up of the rooms, however there was plenty to distract you while you wait.
Enjoying some Pina Colada drinks where had, the reception staff where very welcoming Teresha at the Front Desk was very friendly and efficient.
Rooms - As soon as I opened the door, I was so very impressed, I loved that the bathroom has a jacuzzi, sadly only one of the jets worked. There were two sinks on either end, so my God daughter and I didn't have to share. The shower was directly over your head, and very easy to operate and spacey. They have shampoo, conditioner, shower gel on tap, and hand wash and lotion. You also have a bathrobe and slippers, along with towels. It was so very nice, you also had a lovely tea tray with a selection on tea and coffee (from Jamaica) water sparkling and non, complete with a coffee machine, though it does take a little while to warm up... we didn't have any milk, though when we asked it was given. The fridge was stocked with a mixture of soft drinks and bear, and they would restock if required. Samsung smart screen TV, good selection of channels, not to mention BBC classics, loved this being from the UK, you could also mirror your phone to it if you chose to. The beds where so very comfortable, and you can control AC, there was a seated hammock on the balcony, I absolutely loved this, it was very comfortable. You also had the option of room service, sadly I never used this service, it was very clean, and luxurious in every way, it made me feel very special.
Safety -There was never a time where I did not feel safe, I stayed within the resort, however Jamaica is my 2nd home, as my roots are from there, so even going out, I would not feel unsafe. That being said, the same way you would be at home keeping your wits about you, is the same way you would do when you are aboard, and you will be okay.
Food & drinks - Where do I start with this, the drinks where wonderful, no matter what I asked for it was serviced with a smile, I was hooked on the pina coladas. There was no cocktail they could not make highly satisfied, and they did ask if you wanted rum in your cocktail, it was never assumed you did another good observation. Carl and Andre where brilliant mixologist, and very entertaining... The food was various and plentiful, all well cooked and prepared. At breakfast you can have eggs cooked any way you wished, and an omelette with whatever you want in it. All made with a smile, lunch and dinner they mix things up with different dishes, I love fish so I thought it was wonderful that I could tell what I wanted, and they would cook it so nice... The food is laid out buffet style, different stations so example - dinner - they would have Jamaica food station, pizza station, fish counter, the even cook muscles the way you like. They have ice - cream, and desert cake station, they did this for steak asking you how you like it and cooked it to perfection, a chance for you to try new foods. The service and table staff were wonderful, Tresan was one of many that always smiled and brought wonderful conversation when on duty. There is also a Chinese restaurant on site, if this is more to your liking with a selection of food also (sadly did not dine there)
The gym is amazing, though I had to walked through another part of the resort (this is the area that is for families) to get to it (10 - 15 minute walk, the buildings are connected, however also have separate entrances, you can use golf buggies to get from one side to the other, the gym is in a separate building, top machines, and trainer on hand.
There was a timetable broken down into half hour sessions of activities, that are done throughout the day, on an electronic display board in the downstairs area including aqua aerobics in one of pools, spin and kettle bell classes in the gym, to poolside games. Not to mention lounge singers, and mini shows in the indoor theatre on site. There is a pool hall, and gift shops on site, where you buy all your souvenirs, clothing, alcohol, rum, rum creams and so on and also check your email if you need to....
I would highly recommend this hotel, the grounds are kept immaculately, from the marble floor being kept cleaned and polished, to the top-quality food and really customer service and presentation of all staff

Hygiene Desaster in SPA that cost 20€ for 90 minutes. It is the worst I have ever seen.
People get in and get out Sauna and pools without using shower and no tower in Sauna. I even made Video to show how they do!!!
After informing the Spa reception and hotel reception, I was even more disappointed about their reaction: everyone can do what they want, we can’t control people. And as if it is the most usual situation, they just went on with their work.

This is not the first disappointment since I arrived in this hotel 3 days ago… it’s just the culture of this so called 4star hotel : the common attitude is “be happy with whatever you get”.
Rezeption, derive people’s in Restaurants, Barkeepers, spa employee are most unfriendly that I have ever seen in a 4 star hotel.
Only people that were kind with normal attitude were the cleaner lady and the bellboy.
Only positive thing that I will remember will be: clean rooms.

By the way: we were a group of 12 person for Golf.
The attitude of people working in Golfclub that belongs to this hotel, was exact the same.
The service in Restaurants was exact the same level. Example: they don’t leave the sugar on table… but ask how many you want and they give that😳
You can not put the cost on your room in hotel…
Just too much to write …
I will never go to this hotel and the other 120 hotel that belong to this hotel chain…

Iberostar Averroes Tunisia.
I have just returned from a all inclusive family holiday to Tunisia staying at this hotel.
It is a four start hotel which looks amazing, the room was a good size with a balcony looking over the pool and sea.
The hotel is kept clean, the cleaners are working hard everyday. However parts of the hotel need a upgrade such as some of the furniture in the dining hall and areas of the spa.
The food is okay, however it is much of the same everyday and by day three it is tiresome and you want something different to eat!.
The waiters are all lovely and want to help you as much as possible, all very friendly and take time to get to know you which is nice.
There is a small shop in the hotel which sells fake designer bags and sunglasses along with souvenirs, he is a little expensive compared to outside the hotel but still reasonably cheap if you want to haggle. If you do go outside the hotel to shop be prepared for the locals to try and get you into their shops and get you to buy! They can be quite harassing at times so be firm. There is one shop just near the hotel called Sunflower, this was the best shop we found as it was really reasonably priced and thr staff left you alone to look around and buy what you wanted hassle free! Great shop to check out!
Back to the hotel... The entertainment team are all great, really friendly and funny, good day activities to take part in if you wanted to but the evening shows were not so good. They were in the conference room which was hot as the air conditioning had been turned off, they were supposed to start at 9.30pm but actually started a bit later when more people came in. We didn't stay for the whole of each evening show which included Tunisian dancing, Cuban night, African acrobats and Brazilian dancers.
A few things could bring this hotel up such as minor tidy ups of a few areas such as dining area and spa, possible beach bar. The sun loungers are average and gave some of our group back ache! They are plastic ones and the life guard comes round with a mattress for them each morning. A better selection of food on each night and better evening entertainment.
On a whole a good hotel and most importantly we enjoyed our holiday.

Beautiful resort. Accommodations were great, food fantastic. Butler Valentin was amazing.
The problem I had is when I experienced dehydration during my son’s wedding on the beach. The medical assistance was poor due to medical personnel being far away and lack of equipment like a stretcher. I’m sure dehydration is somewhat of a common occurrence in the island heat. Need better preparation.

The place was amazing, hospitality was a 10/10, Josue from the Bar, Andy from the spa and Joselyn from the buffet were such nice and hospitable people.

The stay at the Iberostar Agadir over 7 days was superb for us 35 plus golfers and 5 non golfers. All 40 had positive feedback all saying time to return!! From friendly staff to quality of bedrooms and great all inclusive buffet and food near pool side.The cleanliness of the pool area , with no rubbish or empty uncollected employees glasses. Sandy beach is minutes away at the back of the hotel , well worth the dip in the sea. Evening entertainment again was up to west end quality. Thumbs up to the hotel manger , exchange of money at the reception throughout the day and night in all currencies at competitive rates. Large double rooms with 5 star quality bathroom showers , water fountain near the rooms for filling up water bottles with cold icy water , air conditioning worked , reception assisted in all queries we raised.

Agadir is so lovely but This hotel very disappointing. There is only one large pool area which has awful loud beating music all day. It’s impossible to relax by the pool as the entertainment team are there doing dances to the incredibly loud music. We asked if the music could be turned down and it was for a few seconds but then it came back even louder! Awful! There is no quiet area to escape and relax unless you go the the beach opposite. Likewise, the bar area is squashed and crowded. Again, nowhere to sit and relax quietly with a drink.
The restaurant staff are excellent …so incredibly efficient and friendly and the food is just brilliant.
Housekeeping staff are ok …they come each day. Our towels were changed every day but the bed linen was not. Pillows smelled very old and stale. Seating in reception and public areas is very dirty. On the whole the hotel is tired and worn out. We will not return.

We stayed at Bella Costa in Varadero, Cuba for an all-inclusive for w/o Sep 2 2023, and our hearts just sank as the bus dropped us off at this 'resort'

The entrance is not just lackluster, but just plain dirty and rundown. You walk in to the lobby and wish you had picked literally any other 'resort'. I say 'resort' cuz we've been to few and this is barely a cheap beach motel. Its not been maintained over the year, as is evident from the scrubbed off tiles, and elevator floors.

You walk up the stairs and into your room, and you wish you could just go home. The rooms are absolutely gross, washrooms have rust everywhere, the floor, tiles, tubs, mirror, you name it they got rust there. Our tub was not cleaned, we had no soap or towels when we checked in, we wasted our entire first night and first full day running back to the lobby and repeatedly asking for them.

Oh yes, the beach has no towels either. We waited a full day for those and we got a towel change once when they had fresh ones. We used the same damp beach towels ALL WEEK (well with one change)

Pictures looked good online while booking, which we later found out were from over a decade ago, they look nice but the hotel is literally falling apart, 'LITERALLY'. Water dripping from the ceilings, cracks in the ceiling falling down, only one of the three elevators worked and it was so dingy.

Not complaining about the staff as they were friendly and for no fault of their own, couldn't help with the above. Food wasn't bad either but will definitely not return or recommend.

If it wasn't for the gorgeous beach, the vacation would've honestly sucked big time! We tried to stay outside the room as much as possible and only returned to sleep to minimize our time in the room.

POORLY WORST RESORT!
I had the pleasure of visiting this resort under the previous administration and had a truly delightful experience back in 2019. However, in the year 2023, when my family and I decided to choose this resort for a momentous occasion - the celebration of four 50th birthdays - it turned out to be an utterly disastrous decision. We deeply regret ever setting foot in this establishment.

With a group of 30 people eagerly anticipating this family trip, our excitement quickly turned to disappointment as we encountered one disappointment after another. From the moment we arrived, we were not offered any drinks or given a warm welcome. The resort failed to accommodate our requests for restaurant reservations, leaving us scrambling for dining options.

To make matters worse, the quality of the food provided was abysmal. food were served undercooked, and the overall taste of the meals was nothing short of repulsive. Additionally, every single room in the resort suffered from leakages, and the air conditioning units were inoperable. The entire resort appeared dilapidated, with outdated structures scattered throughout and a complete lack of maintenance. It is evident that the resort is severely neglected and not properly cared for.

Also, the refrigerators in the rooms were non-functional, adding to our frustration and inconvenience. To add more, I had requested to have dinner at the beach and I was only provided a closed menu which my family and I ended up scrambling for dining options. I had to go outside of the resort to buy insect repellent spray, my mother was bitten in the room by some insect.

READ: I implore you to carefully consider your options before selecting this hotel for your vacation. Our experience at this resort was nothing short of a nightmare, and I would strongly advise against subjecting yourself to such a disappointing and poorly managed establishment.

We were on a three day break to Barcelona and wanted a central hotel from where we could walk everywhere. We have stayed previously in an Iberostar in Tenerife (Athelia) and were very impressed with the brand (and are going again this Autumn)so we chose the Iberostar in Plaza Cataluna (Selection Paseo de Gracias)
The location could not be better with all the main sites we wanted to visit in walking distance and with the hotel looking onto Plaza Cataluna the traffic noise was minimal.
The hotel room was spotlessly clean and very modern and comfortable.(noiseless very efficient air conditioning) It even had a TV intergrated into the large mirror on the wall (but no english TV channels available) and with check out not until midday.
The breakfast section had a very wide selection, all very fresh and a selection of cooked meals to order. The service was first class.
There is a pool and bar on the top floor but operated by a third party which we were not impressed with.
Overall it's a great hotel, very friendly staff and well worth the money. Would definitely recommend it.

This is one of the best lodging facilities I've stayed at in Morocco. It is very much focused on the well-being of guests, the reassurance of hospitality protocols and staying geared towards looking for solutions through creativity and empathy. The check-in to check-out experience was impeccable! Bravissimo... I particularly liked that transparency was a non-stop during my stay. Frankly, after having traveled to Morocco on a multitude of occasions, Iberostar Founty Beach absolutely brings a personal touch and fresh wholesome spirit to Agadir's hospitality sector. Founty Beach's formula bridges the widening gap between the bed and breakfast concept and resort hoteling, which is exactly what I needed after an exhausting 2023 fall, winter and spring. It was perfect for me and my girlfriend, who works I.T. There always seemed to be a peaceful corner somewhere on-site that guest relations was able to propose for her to work. Nonetheless, it was equally enjoyable and adequate for families, and business traveler's that were passing through. In fact, I made two new friends while I stay there. We are meeting in Bruges next week :P I loved how clean, spacious and composed the establishment was overall. My girl absolutely loved the breakfast options. Personnel were extremely cohesive, warm and accommodating. Two staff members, whom had happened to be from the region, were extremely resourceful, offered awesome tips about the town, and directed us to out of this world bargains. I, for certain, will be returning to stay with them in Agadir before the year is out. Iberostar Founty Beach you guys ROCK... See you in the winter!

We had a pleasant experience from the first step into the resort. Raheem the bell attendant set the mood for the entire his great hospitality and attention to detail is a direct example of the resort.

If I could give a negative star I would. Firstly the check in and out staff at Alcudia park are quite rude. No interest in assisting with queries. The room was tiny despite the huge price and not well maintained. No change of towels for the last 3 days. The food was poor and the management of a busy restaurant was not positive. The key bracelet didn’t work and was a waste of time as we had to keep going back to reception. Overall experience was poor much better value with alternative hotel
Groups.