IMO Car Wash Reviews 20,174

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and helpfulness, often noting their efficiency and attention to detail. Many people appreciate the quick service and the overall effectiveness of the car wash, with some highlighting the excellent valeting services and the thorough cleaning of their vehicles. Reviewers frequently mention the fair pricing and the convenience of the service. However, some customers were dissatisfied with the quality of the wash, specifically mentioning issues like streaks, water spots, and wheels not being cleaned properly. A few other people also felt that the drying function was inadequate, leaving their cars still wet. There were also occasional reports of equipment not working correctly and, in rare instances, concerns about vehicle condition or issues with bonus wash programs.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Many customers praise the fast service, friendly staff,... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the exceptional attention to... See more

Staff

Consumers generally express satisfaction with the staff, frequently describing them as friendly, helpful, and... See more

Product

Customers consistently note ambiguous experiences with the product. While many reviewers report their car... See more

Price

Users describe ambiguous interactions with price. While many reviewers found the prices fair, affordable, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff always polite and professional shame they don't spend time on your wheels but other wise it's quick an gives my freelander2 a sparkle

Company replied

Rated 4 out of 5 stars

It was relatively painless, but this was the first time I used a drive through car wash, so I wasn't sure what I was supposed to do. There were no instructions on the web site. There were small pos... See more

Company replied

Rated 4 out of 5 stars

The staff member was helpful when I went and saw him. The whole process was straightforward and easy. I didn't see any where the opening times at the site so I went out of my car in the end to find... See more

Company replied

Rated 4 out of 5 stars

Attendant good with pre wash n help with wash selection/payment, wash ok but drying process left streaks on glass n bodywork.

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info


3.8

Great

TrustScore 4 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Simple

Simple straight
Forward

April 25, 2026
IMO Car Wash logo

Reply from IMO Car Wash

Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash

Rated 4 out of 5 stars

The car wash was completed very quickly.

The car wash was completed very quickly.

April 25, 2026
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Reply from IMO Car Wash

Andrew,

We appreciate you taking the time to share your feedback with us. We are happy to hear that the car wash was completed quickly for you.

IMO Car Wash

Rated 5 out of 5 stars

Very efficient and excellent result

Very efficient and excellent result. Keeps car body work really clean.

April 25, 2026
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Reply from IMO Car Wash

Stu,

We appreciate you taking the time to leave us this fantastic review! We're happy to hear that you were satisfied with our efficient service and the cleanliness of your car.

IMO Car Wash

Rated 5 out of 5 stars

Lovely shiny car at a reasonable price

Lovely shiny car at a reasonable price

April 25, 2026
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Reply from IMO Car Wash

Christopher,

We're happy you feel the service provided a lovely, shiny car at a reasonable price! We appreciate your positive feedback and thank you.

IMO Car Wash

Rated 5 out of 5 stars

I’m a regular IMO user and am always…

I’m a regular IMO user and am always happy with the results and use of the app as I pre purchase my washes.

April 25, 2026
IMO Car Wash logo

Reply from IMO Car Wash

Malcolm - www.malcyart.co.uk,

We appreciate you being a regular customer and sharing your positive experience! It's great to know you're happy with our results and app.

IMO Car Wash

Rated 5 out of 5 stars

Ultra HD very good

Ultra HD very good

April 27, 2026
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Reply from IMO Car Wash

Ian Bix,

We're glad you are enjoying the ultra HD quality! Thank you for your positive feedback; we appreciate it.

IMO Car Wash

Rated 5 out of 5 stars

Quick and car sparkling!

Quick and car sparkling!

April 23, 2026
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Reply from IMO Car Wash

customer,

We're glad you enjoyed your experience and appreciate your positive feedback. Thank you for taking the time to share.

IMO Car Wash

Rated 5 out of 5 stars

the best wash

the best wash

April 22, 2026
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Reply from IMO Car Wash

Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash

Rated 5 out of 5 stars

Great staff and service in Pfullingen

Great staff and service in Pfullingen. My favorite place to clean my car.

April 25, 2026
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Reply from IMO Car Wash

Oliver Herrmann,

We appreciate your positive feedback! We're so glad you enjoy our service and staff in Pfullingen. Thank you for being a valued customer!

IMO Car Wash

Rated 2 out of 5 stars

The car is not dried properly

The car is not dried properly, Extremely visible water streaks after the car is fully dry. Just have someone Wiping cars down at The other end?.

April 24, 2026
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Reply from IMO Car Wash

Mr Edwards,

We appreciate your feedback and regret the drying wasn't satisfactory. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 5 out of 5 stars

Great experience!

Great experience!
Simple to pay online
Fantastic value
Highly recommend

April 27, 2026
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Reply from IMO Car Wash

Simon Rawles,

We're happy to hear that you had a great experience and found our online payment simple and valuable. We appreciate your recommendation!

IMO Car Wash

Rated 3 out of 5 stars

Splash marks on the car

Splash marks on the car

April 25, 2026
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Reply from IMO Car Wash

Tracy Brockman,

We regret that you experienced splash marks on your car. We'll review our processes to improve your experience.

IMO Car Wash

Rated 5 out of 5 stars

Great

Easy and straight forward to pay using the app, turn up, car washed in minutes, did a great job, days later with lots of miles covered since and it still looks gleaming

April 25, 2026
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Reply from IMO Car Wash

Scott,

We're happy to hear you found our app easy to use and that the car wash was quick and effective. We appreciate your feedback about how great your car looks days later!

IMO Car Wash

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient

April 27, 2026
IMO Car Wash logo

Reply from IMO Car Wash

Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash

Rated 3 out of 5 stars

Only partially clean

The back of my car was still very dirty. I had to wash it manually.

April 25, 2026
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Reply from IMO Car Wash

Christiane Cleff,

We regret that the car wash did not clean your car's back thoroughly, and you had to wash it again. We appreciate your feedback and will look into it.

IMO Car Wash

Rated 5 out of 5 stars

Gleaming car

I didn’t have to wait too long and my car was gleaming. I only take it for a shower a few times a year 🙄

April 27, 2026
IMO Car Wash logo

Reply from IMO Car Wash

Christine Wilson,

We're glad you were seen quickly and your car looked great! Thank you for your review; we appreciate you choosing us for your occasional car cleaning needs.

IMO Car Wash

Rated 5 out of 5 stars

Great staff and they work really hard

Great staff and they work really hard

April 26, 2026
IMO Car Wash logo

Reply from IMO Car Wash

Ment,

We appreciate you sharing your experience! We are so happy to hear that you find our staff great and hardworking. Thank you for your positive feedback.

IMO Car Wash

Rated 3 out of 5 stars

weak blower

April 22, 2026
IMO Car Wash logo

Reply from IMO Car Wash

Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash

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