Initial Hygiene Ireland Reviews 527

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We always receive great service from Initial when Robert calls. He is always polite, friendly and efficient. Only problems we have is when he is on leave, then we don’t get our regular first class ser... See more

Rated 5 out of 5 stars

Peter Auret services the Mats at our Department. Peter has a friendly attitude, is very efficienct and a great communicator. Peter always ensures the work is carried out to a very high standard and I... See more

Company replied

Rated 5 out of 5 stars

Peter Auret services the mats and hygiene bins for our company. He always enters with a friendly attitude and attends to these with a great efficiency. Peter has always had great communication with an... See more

Company replied

Rated 5 out of 5 stars

Having used initial for the past few years, and mixed experiences, I can safely say that the new technician David is brilliant. Very thorough, punctual and professional is his job. We agree a time for... See more

Company replied

Company details

  1. Hygiene Service
  2. Business to Business Service
  3. Garbage Collection Service
  4. Hygiene Station
  5. Waste Management Service

About Initial Hygiene Ireland

Written by the company

At Initial, we deliver comprehensive washroom hygiene solutions, including Waste disposal, Aircare, Floor Mats and Consumables to create clean, safe and sustainable environments across all sectors nationwide.

Initial's Healthcare division offers secure, compliant waste management services to sectors like clinics and nursing homes, following strict EU and national regulations with traceable handling, UN-approved containers, and color-coded systems.

With over many decades of expertise, we're trusted for our quality and compliance, with innovation pipelines shaped by customer needs and our focus on providing Washroom Dignity for All.

We pride ourselves on delivering exceptional, personalised service, tailored to the unique needs of every customer.

We are the hygiene experts that provide the consistent, personal and reliable service you deserve for your washrooms. We provide effective and efficient hygiene solutions that address the real needs faced by today's washroom users. Alongside this, we offer a proprietary and bespoke branded product range that sets us apart and provides added value to our customers.

With compliance, safety and wellbeing at heart, our solutions offer value for money, are environmentally friendly, and are delivered efficiently. Contact Us


Contact info

4.8

Excellent

TrustScore 5 out of 5

527 reviews

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Rated 5 out of 5 stars

Respite Service

I am a team leader of a respite service. It is serviced by John Finn. John is always a pleasure when he comes to do his job. He is friendly to all, extremely efficient in his work, and nothing is a problem for him. He is reliable and professional. Can't rate him high enough.

April 11, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you for your glowing review! We're thrilled to hear that John Finn consistently provides excellent service to your respite service. We're grateful for your feedback and for recognizing John's dedication. We'll be sure to share your kind words with him. Thank you for your continued support!

Rated 5 out of 5 stars

John Finn

Hi , I am a Facilities Manager at a school , which is serviced by John Finn . John is an absolute gentleman to deal with , not to mention he does an amazing job in removing waste from our facility . Its a task less for me and my team to complete and we could not do a better job than what John does for us . A top man with a great attitude and does his job to perfection.

April 10, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you for your fantastic feedback! We're grateful for your trust in us and for recognizing John's outstanding contributions. We'll make sure to pass along your kind words to him. Thank you for your continued support!

Rated 5 out of 5 stars

Top class service from Peter always

Peter has been calling to us for a while now he is a pleasure to deal with and a gentleman always provides a great service

April 8, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you for your kind words! We're delighted to hear that Peter consistently provides a great service and is a pleasure to deal with. We appreciate your feedback and look forward to continuing to serve you with excellence.

Rated 5 out of 5 stars

Peter Mullen gives a Five Star service…

Peter Mullen is a pleasure to deal with. He is very professional and always has a pleasant demeanor. Peter is friedly and courteous and very efficent at his job. We are extremely happy with the level of service Peter provides. We consider Peter to be a great ambassador for your company and because of our dealings with him we would recommend Initial.

April 8, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you for your glowing review! We're thrilled to hear that Peter Mullen has provided such exceptional service. We're delighted to have him represent our company so well. Your recommendation means a lot to us, and we're grateful for your continued support!

Rated 5 out of 5 stars

Manager

Paul Davey, is an absolute pleasure when he comes in to our service to carry out his service Hes friendly kind and reliable, he greets both our staff and service users whilst visiting and always links in with the team if there is anything else needed. Efficient, friendly and bubbly.

March 20, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you for your wonderful review! We're thrilled to hear that Paul Davey's visits are such a positive experience for your team and service users. We'll be sure to pass along your kind words to Paul. Thank you for your support!

Rated 5 out of 5 stars

I find Mick Byrne to be very efficient

I find Mick Byrne to be very efficient, friendly and obliging in every thing he does.it is always lovely to meet him on his visits. He is always in good form and happy in his work.

March 28, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you for your wonderful feedback! We're thrilled to hear that Mick Byrne's efficiency, friendliness, and willingness to help have made your interactions with him so enjoyable. We're fortunate to have him on our team, and we appreciate your support!

Rated 5 out of 5 stars

Excellent Service

Peter is very efficient, courteous and super friendly. We are extremely happy with the service he provides.

March 26, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland


Thank you for your fantastic review! We're thrilled to hear that Peter's efficiency, courtesy, and friendliness have left such a positive impression on you. We appreciate your feedback and support!

Rated 5 out of 5 stars

We are very happy with Adriana Axinte

We are very happy with Adriana Axinte, she does great work, reliable, kind and very helpful. She is so efficient that we never have to ask her to change the towels etc. We appreciate your support and help over the years and like to continue going forward. I would recommend your company when you have a staff member like Adriana. 5 stars.

March 27, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you so much for your glowing review! We're thrilled to hear that Adriana Axinte's excellent work, reliability, kindness, and helpfulness have made such a positive impact. Thank you for the 5-star rating!

Rated 5 out of 5 stars

Excellent customer care

Excellent, reliable service. Have been dealing with Peter Auret for several years who is always friendly and professional

March 27, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you for your wonderful review! We're delighted to hear that you've had an excellent and reliable experience with Peter Auret over the years. Providing friendly and professional service is our top priority, and we're glad Peter has consistently met your expectations. We appreciate your loyalty and support!

Rated 5 out of 5 stars

mick Byrne

mick Byrne
always friendly and efficient
Happy to see him coming in the door

March 27, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland


Thank you for your kind words! We're delighted to hear that Mick Byrne's friendly and efficient service brightens your day when he comes in the door. We're grateful to have him on our team, and we appreciate your support!

Rated 5 out of 5 stars

Paul Davey changes our bins each week

Paul Davey changes our bins each week, never any problems. If we need attention to bins sooner Paul is always very efficient. 5 stars.

March 20, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you for your glowing review! We're delighted to hear that Paul Davey consistently provides excellent service with our bin changes. It's fantastic to know that he's not only reliable but also efficient in addressing any urgent bin needs. We appreciate your support and are grateful for the 5-star rating!

Rated 5 out of 5 stars

Efficient and Reliable

We have been using your services for a number of years. Thomas Warner has been a gentleman, always in good humor, very efficient and reliable. We are extremely happy with the service he provides.

March 21, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you for your continued trust in our services! We're thrilled to hear that Thomas Warner has consistently delivered excellent service to you over the years. We're delighted to have met your expectations, and we'll be sure to convey your appreciation to Thomas. Thank you for choosing us!

Rated 5 out of 5 stars

Ever since Peter took over

Ever since Peter took over, I can't find a single flaw to point out. He's consistently punctual, well-mannered, and possesses an impressive depth of knowledge. Plus, his great sense of humor makes every interaction enjoyable. Dealing with him is an absolute pleasure.

March 19, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you so much for your wonderful feedback! We're thrilled to hear that Peter has exceeded your expectations in every aspect. We're glad to know that dealing with Peter has been such a pleasure for you. We'll be sure to pass along your kind words to him. Thanks again for your support!

Rated 5 out of 5 stars

Mick is a gentleman always drops in to…

Mick is a gentleman always drops in to say hello great company man to have and great service.

March 12, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you for your kind words! We truly appreciate your feedback about Mick. We're glad to hear that he consistently provides great service and takes the time to say hello. We'll make sure to pass along your compliments to him. Thanks again for your support!

Rated 5 out of 5 stars

I would highly endorse Mick Byrne from…

I would highly endorse Mick Byrne from Initial Ireland He is very efficient and professional, always friendly and in great form When he calls to us here in Mannions Parts for the last 10 years. We need more people like Mick! I felt he stood out especially when we had no electricity one day and Mick brought us 2 cups of coffee! Legend!!!!

March 12, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you so much for your glowing endorsement of Mick Byrne from Initial Ireland! We're thrilled to hear that Mick has consistently provided efficient, professional, and friendly service to Mannions Parts over the last 10 years. We're fortunate to have him on our team, and we appreciate your recognition of his efforts. Thank you for your support!

Rated 5 out of 5 stars

Very good

Mick Byrne is a credit to the company. Always a pleasure to meet and very professional in what he does.

March 5, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you for your kind words! We're delighted to hear that Mick Byrne has made such a positive impression with his professionalism and pleasant demeanor. We'll be sure to pass along your feedback to Mick, and we appreciate your support!

Rated 5 out of 5 stars

Great service

We have used Initial for many years and Thomas Warner is a marvellous ambassador for your company. He is quick, efficient and very pleasant each month that he calls.

Anne Kane

March 8, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you for your long-standing loyalty and for sharing your positive experience with Thomas Warner! We're thrilled to hear that he has consistently provided quick, efficient, and pleasant service during his visits. We appreciate your kind words and continued support!

Rated 5 out of 5 stars

Michael Byrne is very friendly and always…

Michael Bynre is very friendly and always willing to help with any queries.
A great service..

March 6, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you for your wonderful review! We're delighted to hear that Michael Byrne has been friendly and helpful with any queries you may have had. Providing great service is our top priority, and we're thrilled that Michael has contributed to your positive experience. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support and feedback!

Rated 5 out of 5 stars

Mick in Castlebar

Mick in Castlebar. The man. The legend. He is truly a credit to your company. He is always polite to both us and our customers when changing our door mat. I even saw him carry a pregnant ladies shopping to her car in the rain. He visits us when he is meant to and is a great man for you to have on the front line of your company.

March 1, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

Thank you so much for your incredible review of Mick. We're proud to have him represent us on the front line, and we'll be sure to pass along your kind words to him. Thanks again for your support!

Rated 5 out of 5 stars

The Food Centre Castlebar

Mick Byrne delivers our mats to The Food Centre Castlebar weekly at the same time with great professionalism and efficiency. Always has a greeting for the staff when he delivers,he’s a credit to the company he works for👏🏻

March 5, 2024
Unprompted review
Initial Hygiene Ireland logo

Reply from Initial Hygiene Ireland

We greatly appreciate your kind words about Mick Byrne's professionalism and efficiency in delivering our mats weekly. It's wonderful to hear that Mick consistently greets our staff with warmth and friendliness. We're grateful to have him on our team, and we look forward to continuing to serve you with the same level of excellence. Thank you again for your feedback and support! 🌟👏🏻

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