I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, fr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nikon Travelite binoculars. Wanted for an outing the weekend - so expected tall order to order on Friday and get by Sunday. Jessops' price was lowest and website said if ordered by 4pm on Friday I c... See more
Company replied
The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... See more
Company replied
Pete went above and way beyond to help me sort out my business with Sony. Dealing with emails and passwords with incredible patience. I felt I had gone back in time with such personal and caring se... See more
Company replied
Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.6
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Jessops
Dear Roger,
Thanks so much for your feedback, we really appreciate you sharing your positive experience.
Kind regards,
The Jessops Customer Service Team
Straightforward process for trade in…
Straightforward process for trade in lens after the inspection final valuation of the item item sent plus price quoted was higher than other companies highly recommended jessops 😊👍
January 27, 2026
Unprompted review
Reply from Jessops
Dear Maz,
Thank you for your kind feedback!
We’re glad to hear the trade-in process was straightforward and that you were happy with the final valuation after inspection.
We really appreciate the recommendation and look forward to helping you again in the future.
Kind regards,
The Jessops Customer Service Team
Long delay in having my trade-in…
Long delay in having my trade-in valued, but I understand this was due to a large intake of trade-ins to inspect. Otherwise the service was great.
January 27, 2026
Unprompted review
Reply from Jessops
Dear Alan,
Thanks so much for your feedback.
We appreciate your understanding on the delay and we're so pleased you enjoyed your Jessops experience overall!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Karen,
Thanks so much for sharing your kind words!
Kind regards,
The Jessops Customer Service Team
Great products, good prices adn great delivery
I was searching for a new lens, Jessops had this in stock, a used unit. It was well described, and the price was good, so I ordered it, hoping it would arrive by the weekend when I needed it. Well it did better than that, even those I ordered late in the day, I got an email saying it would arrive the next day, I assumed this was a mistake and instead it would be the day after, but I got a shock the next day when the delivery driver handed me the box (after giving them a super secret code :) ), so that was really fast deliver, the lens was as described, worked out of the box, well packed and I was able to complete my shoot, thank you.
January 12, 2026
Reply from Jessops
Dear Leona,
Thank you for such a detailed and positive review!
We’re really glad to hear the lens arrived even quicker than expected and that everything lived up to the description. It’s great to know the packaging, condition, and speedy delivery meant you could complete your shoot without a hitch.
Kind regards,
The Jessops Customer Service Team
Excellent Service
Website easy to follow. Item in stock. Fast delivery. Excellent service.
January 15, 2026
Reply from Jessops
Dear Teresa,
Thank you for your feedback - we really appreciate you sharing your experience and your support!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Stephen,
Thank you for your feedback - we really appreciate you sharing your excellent Jessops experience.
We do hope you're enjoying your new Pentax K3 III!
Kind regards,
The Jessops Customer Service Team
Item arrived very quickly and in…
Item arrived very quickly and in perfect condition. The price was also as cheap as anywhere else.
January 19, 2026
Reply from Jessops
Dear Ian,
Thanks so much for your feedback, we really value your support!
Kind regards,
The Jessops Customer Service Team
Great service and prompt delivery
Orderered Nikon travelite binoculars 8x25. Couldn’t get elsewhere and was waiting for stock.
Very prompt delivery. Very happy with purchase
January 19, 2026
Reply from Jessops
Dear Tracey,
Thanks so much for comments. We're so pleased you enjoyed a 5* experience with Jessops!
Kind regards,
The Jessops Customer Service Team
Found the camera which I was interested…
Found the camera which I was interested in the staff was very helpful, explained how the camera works and what l needed, the lady was very informative and knowledgeable about the camera took time to explain.
January 18, 2026
Reply from Jessops
Dear Carol,
Thank you for your feedback.
We’re so pleased to hear that our team were able to help you find the right camera and take the time to explain how everything works. We’ll be sure to pass your lovely comments on to our Jessops Sheffield Meadowhall team.
Enjoy your new Canon EOS R100, and we’re always here if you need anything else!
Kind regards,
The Jessops Customer Service Team
Excellent service and speedy delivery
Excellent service and speedy delivery - thank you.
January 23, 2026
Reply from Jessops
Dear Miss Eldridge,
Thanks so much for your feedback! We're so pleased you enjoyed an excellent Jessops experience.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Nicholas,
Thank you for your feedback, we really appreciate your support.
Kind regards,
The Jessops Customer Service Team
Eva was absolutely brilliant
Eva was absolutely brilliant. Took so much time to help me make the best decision I could. Jessops has fallen off a bit as a brand, but the Oxford Street store couldnt be better!!
January 15, 2026
Reply from Jessops
Dear David,
Thank you for your feedback.
Eva and our Jessops London Oxford Street team really appreciate your kind words, thanks so much for sharing your experience!
Kind regards,
The Jessops Customer Service Team
Fast delivery great little product!
January 16, 2026
Reply from Jessops
Dear Ryan,
Thanks so much for sharing your experience - we're so pleased it was an enjoyable one.
Kind regards,
The Jessops Customer Service Team
Excellent knowledgeable service
January 17, 2026
Reply from Jessops
Dear Rita,
We're so pleased you found your Jessops experience a 5* journey - thanks so much for sharing your feedback.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Nicolae,
Thanks for your feedback - we really value your support.
Kind regards,
The Jessops Customer Service Team
Good quality equipment and fast…
Good quality equipment and fast delivery,great customer service
December 4, 2025
Reply from Jessops
Hello,
Thanks so much for sharing your feedback - we're delighted to hear of your 5* experience!
Kind regards,
The Jessops Customer Service Team
Excellent service
Firstly Jessops was recommended to me by a friend who is a professional photographer. I ordered a camera in the afternoon of the 14th January. It was delivered at 9.30am the following day. Exceptional service.
January 15, 2026
Reply from Jessops
Dear Terryl,
Thank you for your feedback.
We're so pleased you enjoyed such an excellent experience and we hope you're enjoying your new Canon EOS R100 camera!
Kind regards,
The Jessops Customer Service Team
Solid all-around experience
Good trade-in offer, I opted for personal drop off at one of the stores (London Oxford St.), from where my gear was transfered tonthe trade-in department. They are a bit busy at the time, but the communication was good and the outcome positive.
January 15, 2026
Unprompted review
Reply from Jessops
Hello,
Thank you for your feedback - we're so pleased you enjoyed your overall experience with our Jessops trade-in team! We appreciate your support and hope to welcome you back in the future.
Kind regards,
The Jessops Customer Service Team
Ordering was ok and price competitive
Ordering was ok and price competitive. delivery was ok and communication have been good. Disappointed item out of stock maybe or missing as not clear on the invoice.
January 14, 2026
Reply from Jessops
Dear Dawn,
Thank you for your feedback. We are always looking for new opportunities to help improve our customer journey therefore your comments are so valuable to us.
We can see your order was split into two shipments as it was a large order with items kept in different locations. These were part shipped to ensure you received your items as quickly as possible however we can see you were not notified of that and this should have been done to ensure you had complete clarity on the whereabouts of your order - for that, we apologise.
The team will always look to be proactive with our communication however if you ever have any queries at any point, please feel free to contact the team on live chat, email cs@jessops.com or our phone lines 020 3322 3387. If anything has ever been missed, the team will be more than happy to help out.
We are so pleased to see you have received your full shipment though.
Kind regards.
The Jessops Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.