I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, fr... See more
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Review summary
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Nikon Travelite binoculars. Wanted for an outing the weekend - so expected tall order to order on Friday and get by Sunday. Jessops' price was lowest and website said if ordered by 4pm on Friday I c... See more
Company replied
The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... See more
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Pete went above and way beyond to help me sort out my business with Sony. Dealing with emails and passwords with incredible patience. I felt I had gone back in time with such personal and caring se... See more
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Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.6
Excellent
15K reviews
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Great instructor
January 27, 2026
Reply from Jessops
Dear Karen,
Thanks so much for sharing your feedback. We really appreciate your support!
Kind regards,
The Jessops Customer Service Team
All easy and straightforward
All easy and straightforward. Efficient and quick delivery.
February 5, 2026
Reply from Jessops
Dear Jane,
Thanks so much for your feedback. We do hope you're enjoying your new Nikon binoculars!
Kind regards,
The Jessops Customer Service Team
Excellent trade-in price and support!
The support team replied to my email promptly when I enquired about collection for my camera equipment I was trading in. They were very polite and helpful and arranged collection for me at a time that best suited me. Once inspected, the price offered was the same as what I was quoted which was over £150 more than any other trade-in service offered by competitors! I am very pleased and would definitely use Jessops in the future for future trade-ins.
February 5, 2026
Unprompted review
Reply from Jessops
Dear Jack,
Thanks so much for sharing your experience. We're so pleased you found your experience efficient, helpful and well priced!
We look forward to working with you again in the future, thanks again for your support.
Kind regards,
The Jessops Customer Service Team
Very easy to deal with this very fair…
Very easy to deal with this very fair and trusted company. All initial valuations of my equipment were met bar one, but the experts discovered a problem with one lens, which was unacceptable and I was given the option to have it returned or recycled which is the option I chose because I could not in all honestly sell it.
February 4, 2026
Unprompted review
Reply from Jessops
Dear Tony,
Thanks so much for sharing your feedback.
We're so pleased you enjoyed a 5* experience with Jessops! We really appreciate your support and we look forward to working with you again in the future.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear George,
Thank you for your feedback. We really appreciate your support and we do hope you're enjoying your new Fuji X100VI!
Kind regards,
The Jessops Customer Service Team
Price no better than any other similar…
Price no better than any other similar site. Very slow to assess equipment once sent. Well over 2 weeks to payment after goods received.
February 4, 2026
Unprompted review
Reply from Jessops
Dear John,
Thank you for your feedback - we really appreciate you sharing your thoughts and we're keen investigate what happened here as we are always looking for opportunities to improve our customer experience.
We have requested further details to look into the situation - please can you also include your tracking number the trade-in was sent on as well as the other information requested.
Kind regards,
The Jessops Customer Service Team
Great website
Great website, order process simple and efficient, delivery speedy and to schedule. Will definitely use Jessops for any more requirements.
January 25, 2026
Reply from Jessops
Dear Jean,
Thanks so much for your feedback. We really appreciate your support and we hope you're enjoying your new Nikon binoculars!
Kind regards,
The Jessops Customer Service Team
The staff were all so helpful with…
The staff were all so helpful with helping to solve the issue. I very rarely write reviews, but the customer service at the shop merits mentioning.
February 4, 2026
Unprompted review
Reply from Jessops
Dear Dave & Carolyn,
Thanks so much for sharing your experience - our Jessops Glasgow team will really appreciate hearing your kind words, thanks again!
Kind regards,
The Jessops Customer Service Team
It's a great store
It's a great store, the only 2 things I found slightly unprofessional is, the procedure, every customer should get a physical receipt, not only on email, after all, these gadgets can cost thousands of pounds, I think customers need better reassurance when they send/drop their items.
January 24, 2026
Unprompted review
Reply from Jessops
Dear George,
Thank you for your feedback.
Companies across the board are moving towards email receipts to help customers out to ensure they are digitally stored instead of a physical receipt which can be lost easily. I have requested further information though, so we can investigate exactly what happened in this situation and get back to you.
Kind regards,
The Jessops Customer Service Team
Great service we'll pleased with the product fast delivery
I was unsure about spending a fair amount of money on a pair of binoculars that I hadn't seen and what I know about binoculars you could write on the back of a postage stamp and still have room for my name and address but having spoke to your very knowledgeable and helpful representative he soon put me right I had no qualms about purchasing the pair he recommended (and not the most expensive may I had). I didn't have to wait to long either within 24hrs I received them well packaged and more than pleased with the quality exactly what I needed. Would definitely use jessops again and wouldn't hesitate in recommending them. I wished more company's were like you. I am more than pleased with the product I purchased I wish your company all the best for the future you deserve to do well once again thank you for a very fine service.
January 30, 2026
Reply from Jessops
Dear Sandra,
Thank you so much for your wonderful review! We’re thrilled to hear our team could guide you to the right binoculars and make the process easy and stress free. We always aim to make the experience personal and helpful so your kind words about our service mean a lot.
Wishing you many happy adventures with your new binoculars!
Kind regards,
The Jessops Customer Service Team
prompt and efficient service
prompt and efficient service
Back much quicker than expected
February 3, 2026
Reply from Jessops
Dear Sue,
Thank you for your feedback - our Jessops Kingston team were thrilled to hear they surpassed expectations with a speedy service! We really value your support and we look forward to assisting you in the future.
Kind regards,
The Jessops Customer Service Team
Great Advice, Great Price
I wanted some half decent binoculars for a trip to South Africa but was worried that I was going to be over-sold! The sales guy was super helpful and suggested a pair of Nikon Sportstar EX 10x25 DCF. They were within the budget I had in mind and they were perfect (compact, light, clear and bright to look through and great magnification).
I would definitely recommend Jessops for their advice, significant ranges and competitive prices.
January 3, 2026
Reply from Jessops
Dear David,
Thanks so much for sharing your experience. Our Jessops Kingston team will be thrilled to hear they were able to help you out with their friendly and expert advice.
We really appreciate your support.
Kind regards,
The Jessops Customer Service Team
The bundle was delivered quickly but…
The bundle was delivered quickly but was missing the SD card. So far, the customer Service received has been very poor…still waiting to hear
January 27, 2026
Reply from Jessops
Dear Neil,
Thank you for your feedback.
We understand you reported a missing item within your package on the 2nd February. We sincerely apologise for the disappointment, frustration and inconvenience caused however as with any business or situation that involves multiple parties (customer, DPD, Jessops) we must complete due diligence before proceeding on any claim whether that be from a partner, supplier or customer.
We can see you were contacted within 48 hours to confirm we would be sending out a new SD card and it was received the following day. We are so pleased the team were able to work efficiently to ensure you received your full order as quickly as possible despite the SD card going missing during delivery.
We hope you are enjoying your new camera set up!
Kind regards,
The Jessops Customer Service Team
Extremely fair price offered for my…
Extremely fair price offered for my equipment. The process was straightforward, seamless and completed within the quoted timescales. Communication was great the whole way through. No complaints whatsoever. Thank you!
February 2, 2026
Unprompted review
Reply from Jessops
Dear Mike,
Thank you for your feedback - we really appreciate your support and we're so pleased you enjoyed your Jessops experience!
Kind regards,
The Jessops Customer Service Team
Brand new Pentax lens
I decided to but a new Pentax lens as Jessops had it on a half price offer !!
Ordered online on Friday and it was delivered free of extra charge the next day on Saturday !!
Super service x
January 31, 2026
Reply from Jessops
Dear Chris,
Thanks so much for sharing your feedback.
We're so pleased you enjoyed a 5* experience with Jessops and we do hope you're enjoying the new lens!
Kind regards,
The Jessops Customer Service Team
Choice of binoculars was surprising
Choice of binoculars was surprising - such a great choice! Fast delivery, product well packaged and exactly what was ordered. The only difficult part was choosing which binoculars to purchase.
January 31, 2026
Reply from Jessops
Dear Janine,
Thank you for your feedback. We're so pleased you enjoyed your Jessops experience and we hope you're enjoying creating new memories with your new Nikon binoculars!
Kind regards,
The Jessops Customer Service Team
Nice camera trade-in experience because of helpful and professional service
My recent entailed trading my existing camera with a newer offering from Canon. I was visiting the Meadowhall branch from another city. While they did not have the camera I wanted in stock, the staff made sure it was brought to the branch within a day. Their communication was excellent and to the point. The actual trade-in experience was also nice, though I had expected a bit more for my gear. I was not kept waiting. We went through the whold process including the balancing payment in a frictionless manner. I am happy with my new camera.
January 24, 2026
Reply from Jessops
Dear Irfan,
Thank you for your feedback.
We’re so pleased to hear that our Jessops Meadowhall team were able to arrange your new Canon camera so quickly and keep you well informed throughout.
We also appreciate your honest feedback regarding the trade-in valuation. We always aim to offer fair and competitive prices based on current market conditions however your comments are valuable to us as we are always looking for opportunities to improve our customer experience.
We're thrilled to hear you are enjoying your new camera!
Kind regards,
The Jessops Customer Service Team
Good selling experience
Buy and sell a fair bit of camera gear. Always honest with my descriptions when I trade in. This is the first time I've not been knocked down for spurious reasons. Fair play. Process easy ebough. Will use again.
January 29, 2026
Unprompted review
Reply from Jessops
Dear Paul,
Thank you for the feedback - we really appreciate you taking the time to share your experience.
We believe in fair, transparent valuations, so your comments mean a lot. We look forward to working with you again.
Kind regards,
The Jessops Customer Service Team
Very helpful staff good service and…
Very helpful staff good service and knowledge base
January 28, 2026
Reply from Jessops
Dear Glyn,
Thank you for your feedback.
Our Jessops Shrewsbury team will be thrilled to hear your kind words - we really appreciate you sharing your experience.
We hope you are enjoying your new Canon set up!
Kind regards,
The Jessops Customer Service Team
Brilliant speedy service Thank you
January 15, 2026
Reply from Jessops
Dear Sheila,
Thanks so much for sharing your feedback. We hope you are enjoying your new Nikon binoculars!
Kind regards,
The Jessops Customer Service Team
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