The ladies at Sevenoaks store have been so helpful! Entertaining my daughter at the colouring station whilst I quickly picked up some pjs. Then again when my daughter decided to wear wellies on hotte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m shopping for my boy here and I always find something I love! The quality is great—even after multiple washes, the colours stay bright. Great value for money, with funny, unique designs that reall... See more
Company replied
I usually come here looking for one item but end up buying many more pieces! As a busy twin mum, I can spend too much time scrolling online, not being able to really see how outfits can come together.... See more
Company replied
We always love coming to the Balham store. The Customer service assistants are so friendly and knowledgeable, greet us with a smile and make a fuss of the children. They've always got lots of stock, a... See more
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Company details
Written by the company
JoJo Maman Bébé knows little clothes and has been designing them for decades, pouring love into every detail. Timeless and forever favourites, their clothes are made to be washed, worn, and loved for years and years. They’ve all the bits and bobs your family needs to play, go, sleep, eat and grow. With gifts for special occasions, all year round, discover the perfect present for any celebration. With over 50 high-street stores across the UK, every one of them is so so special and bursting with talented teams. And they do more than sell lovely, helpful things - JoJo works hard to be the best version of themselves. They are super proud to be a certified B-corporation and have been for some time. Happy, sad, good or bad? We want to know at JoJo. We pay attention to all the details, so if you share your review on Trustpilot it will help us get even better at what we do. Thank you!
Contact info
Ingate Works, 4 Ingate Place, SW8 3NS, London, United Kingdom
- www.jojomamanbebe.co.uk
4.7
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Blocked my review
The cardigan I ordered was not as vibrant as the website made it out to be so I will be returning it. Disappointing that even though this is the case you still have to pay for returns as well as having paid for delivery. I tried to write this review on their website but they blocked it. Won’t be using them again.
March 4, 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Kate,
Thank you for sharing your feedback with us. We are sorry that your experience did not meet your expectations and that your item did not arrive as expected. We do our best to provide various return options, including free returns via store. We are always looking to improve and will take your comments into account to ensure a better experience next time. Please feel free to reach out to us so we can assist you further through our customer service team. You can contact us at 0333 777 4529.
Kind Regards,
The Jojo Team
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Such helpful staff !!
I needed to process an exchange and the staff at the Clifton branch in Bristol, particularly Eleni, were incredibly helpful. The store is great and has a large selection.
March 3, 2026
Unprompted review
Reply from JoJo Maman Bébé
It's great to hear that the Clifton branch in Bristol were able to help with your exchange. And that Elein was so incredibly helpful. It's amazing to also hear you like the range of items in store. We aim to provide an excellent level of service to every customer and hope to see you again soon.
Kind regards
The JoJo Team
Didcot store brilliant
Absolutely love Jojo- always have such stunning and well made clothes and the service is always fantastic. Didcot is our closest and the store is always presented beautifully and service always wonderful. I am always welcomed in to use the baby change facilities etc even if I don’t buy anything and the staff are always reallly kind to my children and give them colouring or talk to them while I browse. Katherine and Leah in particular gave really personalised and kind service today - thank you very much. Also found out about the reloved service they provide today which I will definitely be using.
March 2, 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for sharing your experience! We’re so happy to hear that
Katherine & Leah made your visit a special one at our Didcot Store. We always strive to provide the best service, and it’s lovely to know that it made a difference. We look forward to welcoming you back again!
Team JoJo
Spring gifting
I needed to buy a gift for my our lovely friends new addition and I hoped in to the best service with Emma at Wilmslow. She advised me on the best grows to get for the little girl that were age appropriate fun and seasonal! Thank you Emma. I will be coming back
March 1, 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for sharing your experience! We’re so happy to hear that
Emma made your visit a special one. We always strive to provide
the best service, and it’s lovely to know that it made a difference. We look forward to welcoming you back soon!
Team JoJo
Didcot store great service
I had a lovely time and great service at the Didcot store by Lea and Cathrine. I come here often for my kids and party presents and always get spot on advice. Thanks
February 28, 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for sharing your experience! We’re so happy to hear that
Lea & Catherine made your visit a special one. We always strive to provide the best service, and it’s lovely to know that it made a difference. We look forward to welcoming you back soon!
Team JoJo
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Was lovely to be able to come into wrote
Was lovely to be able yo come I to Sevenoaks store to be able to browse around would definitely miss the store if I couldn't go inside!
February 23, 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for sharing your experience! We’re so happy to hear that Sevenoaks store made your visit a special one. We always strive to provide the best service, and it’s lovely to know that it made a difference. We look forward to welcoming you back soon!
Warm regards,
Team JoJo
Popped into the Wilmslow store today…
Popped into the Wilmslow store today and the two ladies who I spoke to were wonderful, they helped me pick two little outfits for my baby and helped with sizes. One of the onesies I wanted I couldn’t see a newborn size out on display, the lady checked stocks and managed to find it for me. I wish I got their names but they honestly made my trip worth it and I would 1000% be back once I know what I’m having to buy more.
February 21, 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for sharing your experience! We’re so happy to hear that
our team made your visit a special one. We always strive to provide
the best service, and it’s lovely to know that it made a difference. We look forward to welcoming you back soon!
Warm regards
Team JoJo
The staff at the Balham store are really welcoming and helpful
The staff at the Balham store are really lovely, remembering you when you walk in and are really helpful when asked for specific items.
February 21, 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at our Balham store and that our team could assist you in finding the perfect items. We look forward to welcoming you again soon!
Warm regards
Team JoJo
Fantastic Wilmslow store - outstanding customer service
Wilmslow store - Awesome store and always fantastic service. Team are always really helpful not pushy and focus on the customer. Some of the best customer service I’ve experienced and I’m 55.
Spend so much more in the shop than I would on line.
Please keep on the high street.
February 21, 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at our Wilmslow store and that our team could assist you. We look forward to welcoming you again soon!
Warm wishes
Team JoJo
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What a great experience...
What a great experience.... staff were so informative.
Perhaps the cleanest store ive visited. I will certainly be back again and again.
Sevenoaks.
February 20, 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience when visiting our store and that our team could assist you.
We look forward to welcoming you again soon!
Team JoJo
The Sevenoaks store is always so…
The Sevenoaks store is always so helpful. Always an enjoyable experience. Really value having it so local
February 19, 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at our Sevenoaks store and that our team could assist you.
We look forward to welcoming you again soon!
Team JoJo
Gift for my grandson
Was in your Sevenoaks store today lovely experience my first time in store won’t be the last . Had great customer service, a lovey lady was very helpful had excellent product knowledge helped me choose a gift for my grandson
February 15, 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at our Sevenoaks store and that our team could assist you in finding the perfect gift for your grandson.
We look forward to welcoming you again soon!
Team JoJo
The Sevenoaks team are such a joy to…
The Sevenoaks team are such a joy to see. Always helpful and go the extra mile. Thank you!
February 15, 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at our Sevenoaks store and that our team could assist you.
We look forward to welcoming you again soon!
Team JoJo
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Excellent service and help from the…
Excellent service and help from the lovely ladies Sevenoaks!!
February 15, 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at our Sevenoaks store and that our team could assist you.
We look forward to welcoming you again soon!
Team JoJo
Sevenoaks branch
Popped into the Sevenoaks branch, the staff were absolutely brilliant, warming and helpful.
February 14, 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Mr Spiers,
We’re so glad to hear that our team was able to assist you. We believe that providing excellent service is key, and it’s wonderful to hear the team in Sevenoaks made your visit a pleasant one.
We hope to see you again soon!
Best Wishes,
The JoJo Team
Lovely shop for little ones
We visited the Wilmslow store and were very impressed by the quality and range of clothes. Lynne was particularly helpful and informed us about all of the current ranges and offers. Will certainly be back.
February 14, 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Tom,
Thank you for sharing your experience following your trip to Wilmslow!
We’re so pleased that our team made your shopping trip more enjoyable. It's great to hear Lynne and the team were able to help you find the perfect items.
We look forward to seeing you again soon!
Best Wishes,
The JoJo Team
Brilliant service in wilmslow finding a…
Brilliant service in wilmslow finding a dress for my little girl
February 14, 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Rosanna!
Thank you for your feedback following your recent visit to Wilmslow!
We’re so glad to hear that our team was able to assist you. We believe that providing excellent service is key, and we hope your little girl loves the dress.
We hope to see you again soon!
Best Wishes,
The JoJo Team
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Extortionate costs, impossible returns
I ordered a maternity bikini, and the quality of the product was actually lovely! Sizing came up huge so I was keen to swap it, which is where my good experience ended.
I was given no other direct delivery option other than express, costing me just under £5 to obtain the product. Then working out how to return was like a Mensa test, eventually having to go directly via Evri. A whole convoluted experience later, I’m having to drop to a parcel shop, print a label myself, and costing me £2.50 for the privilege.
So when the delivery/returns process is costing me a quarter of the price of the product, I shan’t bother re ordering. Shame.
February 11, 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Zoe,
Thank you for your valuable feedback! We’re so sorry that your return experience didn’t meet your expectations. We always strive to improve and will take your comments into consideration to make sure we provide an even better experience next time.
I can confirm we offer free delivery and returns to one of our many JoJo branches, or to a Next store!
We've reached out for some information to help us better understand your problem and assist in providing a resolution.
Best Wishes,
The JoJo Team
Lovely clothes in kid friendly styles
Lovely clothes in kid friendly styles, good quality!
February 12, 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Kayleigh,
Thank you for your lovely review! We're so glad to hear you’re happy with the quality of our products, as we always aim to offer the best for our customers.
We look forward to seeing you again soon!
Best wishes,
The JoJo Team
Excellent service today in Wilmslow
Excellent service today in Wilmslow. Very friendly staff. Beautiful gifts.
February 12, 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Ange,
Thank you for your kind review.
Excellent service is key to us and it's great the team the staff at Wilmslow were able to assist in finding the perfect gifts.
We look forward to seeing you again soon!
Best Wishes,
The JoJo Team
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