J.W. Pepper Reviews 

Your online catalogue includes mini, many pieces that you don’t actually have in stock. To me this feels like false advertising and can impede the planning process for concerts. It would be greatly appreciated. If you’re online catalogue reflected your actual stock.

prompt and kindly service is always the best indicator
of a company's sincerity and promoter of its product.
Thank you.

Ahoy! Sails and Swords by Patrick Glenn Harper (grade 1) is a delightfully fun teaching piece for students. The two optional endings (Sailors or Pirates) have different stylistic elements for young bands to work on. (We had the audience vote via QR code to decide which we would play- students were ready for both.) Lots of percussion parts to keep everyone busy, accidentals and dotted rhythms to reinforce those skills. We had a blast playing Ahoy!

Love the filter of Editor's choice, difficulty of music, season of church year, etc. because greatly reduces shopping time to find the right choir-music fit.
Your Eprint is a life saver in today's shipping costs and speed.

I am extremely disappointed in your service. We were informed last minute that our student had to buy music for a choir camp, and I contacted J&W Pepper right away to purchase a packet and paid $40 to have it shipped overnight. The order shipped out on Friday. Now it is Sunday and FedEx advised that it will not be received until MONDAY! Now my student will be going to choir camp WITHOUT her music. J&W Pepper needs to refund my $40 FEDEX shipping costs! Your shipping department needs TRAINING! They didn’t check off deliver Saturday on the FedEx shipping label and it cost you a customer!

The representative at JW Pepper who helped me on the phone was excellent. She took care of all my questions and concerns. I was very pleased.

Your selection is excellent although I do have to go out to other sites for some music. And I think there should be a discount for e-print music as I have to use my own toner and paper. Adds up fast!

But, I appreciate that you let me bill to an account and then pay later after the singers have paid for their music!

My only complaint is when something is back ordered, no one reaches out with updates. I have had to cancel more than once and go find the music elsewhere.

Excellent help from customer service staff on the phone. However, all the information I had entered into my "CART" disappeared after only a few days. After reentering all the data into the cart again (more than 15 specific pieces of choral music) and it disappearing again, I was told that I should have moved the data into the "Wish List". Nothing on the web site warned me of this situation. Why did the cart automatically erase without any warning? Please add an explanation on the web site so this doesn't happen to others.

This is a very straightforward and swift process. I would recommend this site over most others I have utilized for purchasing music.

Junnie from the contact center team was a fantastic help to me. She spent hours with me trying to get our non-profit tax issue resolved. Yeah! She found the problem.
The J.W. Pepper website was experiencing problems so she helped me with my current order.

Had the music I needed. Easy to search and find what I was looking for.

Website was easy to use! Easy to locate the music book I needed!

Easy to use, quick delivery

Customer service was very helpful in straightening out problems with old accounts and making them current

The woman I worked with was great - she was patient and helpful, guiding me through a system of accounts that I found to be super confusing!

I appreciated her help :)

Calling the company to get my account set up and added as a tax exempt was easy & customer service representative was friendly.

The gentleman who took my order could not have been any more helpful, pleasant, knowledgable, supportive, polite and useful. I am very glad I got to work with him on getting the right music and delivery. I will highly recommend Pepper to my colleagues and friends. Thank you!