Karparkingheathrow 

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Rated 1 out of 5 stars

Was looking for a decent option for parking at Heathrow and started filling in the online form through compareyourparking.co.uk. I'd declined any cookies apart from essential cookies, and there was no... See more

Rated 2 out of 5 stars

Very sluggish service - both on arrival and return. Despite ringing at the instructed times, the driver was late on both occasions leaving us to wait in a freezing cold car park in February (LHR T3 Le... See more

Rated 1 out of 5 stars

If we could make this review 0 star I would, we have been waiting 3 hours for our car 1st excuse was paperwork error followed by LOST KEYS followed by car blocked in followed by No drivers Don’t this... See more

Rated 1 out of 5 stars

Booked for a pick on 5th of April (booking ref CTP-206824), got to the airport, the 1 phone number they gave went straight through to voicemail, the office number I tried calling isn't connected anymo... See more

All reviews

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2 reviews in the last 12 months

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Rated 1 out of 5 stars

Was looking for a decent option for…

Was looking for a decent option for parking at Heathrow and started filling in the online form through compareyourparking.co.uk. I'd declined any cookies apart from essential cookies, and there was no warning identifying they were using real-time form tracking. I had just entered a contact number into the phone number field when they called to offer a slight discount. I hadn't submitted the form yet, so it made me very uncomfortable they had access to any of the data I'd input without notifying me. We ended up going with someone else because of this.

November 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Cowboys

Like everyone else here - do not use this company!
Used meet and greet and followed instructions to contact them 30 mins before leaving terminal on arrival. They didn't pick up the phone for ages, and when they eventually did answer and return my car, we had been waiting for an hour! Had young children so treated ourselves to the service so we could get them home quicker.
Worse still, when the man returned my car I inspected it and found scratches that were not there prior to me leaving my car with them. I filmed my car before and after, just in case, so was able to prove they had damaged my car. The man returning it just stood there sheepishly, saying I should contact the office. If I didn't have young kids I would have driven there. Instead I called and emailed videos. They responded once to say they would look asap and kept ignoring me thereafter.
Bunch of criminals.

August 21, 2024
Unprompted review
Rated 1 out of 5 stars

Do NOT use this company

Booked a meet and greet through compare your parking at Heathrow with Kar Enterprise Limited (under name ParkLane meet & greet).

Dropped the car off at the stated time, picked it back up a couple of weeks later. Everything seemed fine.

A few weeks later, we received a PCN from ULEZ stating that we owed them a fee. This came as a big surprise as we paid the ULEZ charge for both days we arrived and then left. Turns out, the charge was for use of the car on a day we were out of the country. Kar parking enterprise seemed to take it upon themselves to drive our car while we were away, at 12:40am.

We have no option but to pay the ULEZ charge, and have been told by the Kar parking company that we were supposed to use autopay for ULEZ as they sometimes move cars between compounds. It is apparently in the small print in the email sent to confirm the booking. This is extremely sneaky and not very clear at all! I am in disbelief that they are allowed to get away with this - basically giving themselves free rein to drive the car whenever. Why on earth would it need to be moved? Especially at 12:40am.

These people are absolute scammers. Note that they also say in their terms and conditions that they will not be held responsible for any possible damages that might be made to the car whilst it is ‘parked’.

Please do not use this company. Pathetic people with absolutely no moral compass.

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

Awful services

Awful services, absent when dropping my car and over an hour to return the car then left rubbish in my car. This was booked through compare the parking comparetheparking.co.u and was meant to be with ParkLane Meet and Greet but then ended with these cowboys. ParkLane needs to do better and I will be taking it further. It’s a really poor service

May 27, 2025
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Rated 1 out of 5 stars

Do NOT use, scammers

Do NOT use! They will use your car while you are away!
Nearly 2am my car going around, 3 days after left the car with them.

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting company and service

Disgusting company and service. Refuse to reply to e mails. Scam company.
Made a booking back in January for an April flight. Apparently our booking was cancelled, leaving us to find expensive parking on the day. When they finally 'corrected' their error, it was 40 minutes before we were due to fly. 6 calls later and 2 e mails and they have not answered at all. Overall, £200 out of pocket. All their highly rated reviews are from friends and family.

April 5, 2025
Unprompted review
Rated 1 out of 5 stars

Warning do not use!!!!!

Warning do not use!!!!!
What an awful experience!!!
I left my car with Kar Parking to park and keep safe. The car park they used, was flooded. When they dropped off the car back to the airport. They gave me the keys and let me drive on a motorway for an hour without knowing my electrics could go anytime due to flood water getting in the car, putting my friend and I in danger.
I have contacted them numerous times asking is I could have my parking refunded and the excess for the car damage. Each time they said they would do it, then nothing.
My insurance payments has gone up as there is an 18k claim outstanding, which Kar Parking companies insurance hasn’t cover yet. This was 7 months ago.
No good will shown from the company at all.
Do not use!!!!
This could be you the next time it floods!!!

November 2, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service - avoid!

Poor service on car drop at Heathrow, where despite calling them in advance, we got confused phone calls from another number checking whether we needed the car collecting. They then took approx 25 minutes to pick up the car.

On our return, we called as soon as we had our luggage, and were given another number to call. This person then told us it would be 45-50 mins, which already seemed high. After 50 mis, we called again, to be told the car was still in the compound as he didn't have a driver available. After multiple calls, the car eventually got to the meet and greet point 1hr30m after our initial call. No apology from the driver.

Shocking services, avoid!!

April 28, 2025
Unprompted review
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Rated 1 out of 5 stars

COMPANY DOES NOT EXIST

Booked for a pick on 5th of April (booking ref CTP-206824), got to the airport, the 1 phone number they gave went straight through to voicemail, the office number I tried calling isn't connected anymore! so here I am at Heathrow airport at 5.30am with my wife a kids ready to go on holiday with nowhere to put my car, another company helped us out last minute (Lion parking who I absolutely DO reccomend) still to this day I'm unable to get hold of them. I've been well and truly scammed, great start to my vacation

April 5, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY
we called them 20 minutes before arrival at Heathrow to be rudely told our booking had been transferred to another company but they did not know who. They then hung up. Called them back but again said our booking as been transferred to another company but they had no details.
Ended up trying to find another company at the last minute who’s was extremely stressful.
This company cannot be trusted. IF YOU USE THEM YOU HAVE BEEN WARNED!!

April 5, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY UNDER ANY…

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES

OUR CAR WAS STOLEN WHILST IN THE CARE OF THIS COMPANY. THE CIRCUMSTANCES ARE VERY SUSPICIOUS. DESPITE AGREEING TO REPAY THE BOOKING FEE NOTHING HAS BEEN FORTHCOMING
CAR PARKING FEES ARE EXCLUDED FROM THE BOOKING FEE.

THE WHOLE THING IS A COMPLETE SCAM

March 27, 2025
Unprompted review
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Rated 1 out of 5 stars

I have used meet and greet for many…

I have used meet and greet for many years and not experienced this. My car was used to 3 hours for private use while in the hands of Parklane Meet & Greet. No response from them when challenged. Disconnected dashcam, but they didn’t realise my vehicle has full gps tracking. Do not use unless you want you car used as a taxis! AVOID!

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!

When I phoned to get my car back to Heathrow I was told that the key didn't work, so I had to go to their car park. There, I was handed the various pieces of my key in a matchbox! It was completely broken (how do you break a car key?) I tried just putting the metal key part in the ignition and I could turn the car engine over, but it wouldn't start because the transponder was missing. My spare key was at home in Southend, so we had to get tube, train & taxi to get home then travel back the next day with my spare key. Total expense £240. After many emails (you have to write BOLD and in a VERY LARGE FONT and send the same email 6 or 7 times) they finally answered and said "they cannot accept this at this time". Huh?

December 22, 2024
Unprompted review
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Rated 1 out of 5 stars

WARNING! WARNING! WARNING!

WARNING! WARNING! WARNING!
Do not use this company. Avoid at all costs! Booked for car to be collected at 0400hrs and called them at least 30 mins before my arrival as stated in their instructions. I even called them the day before to notify them of my arrival the next day. Arrived at level 4 as per instructions at 0345hrs. No one answered the phone until 0405hrs. Someone finally arrived at 0445 by which time I had to pay double the parking rate for the driver to leave and take my car to another parking venue.

A few days later I have received a parking charge from a company called - parkmaven, stating that the vehicle was parked in an unauthorized parking zone for the duration of my travels resulting in a fine of £100!

Seriously, do not use. I called them a few times requesting manager details which they were unable to provide! Absolutely appalling service and no transparency whatsoever! An absolute joke of a company and they are clearly operating a sub standard service. Very very poor customer service and every excuse given by them to mislead you!

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!!!

DO NOT USE THIS COMPANY!!!! They do not have any insurance to cover your vehicle, whilst its parked on a site that floods. We made this error and our car was completely written off, as the site flooded whilst in their care. Absolutely zero customer service and no care whatsoever! You deal with people who can hardly speak English, and say there treated badly by their bosses, so would assume some form of labour exploitation and illegal working going on.
They are scammers and have no customer service, they do not answer calls or emails.
You only have to search them on Tiktok to see the videos of customers who have had terrible experience with these scammers.
How they are allowed to operate is baffling, we have reported this to all the relevant authorities, so hopefully something will be done about these people.

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

Do not use- very unprofessional…

Do not use- very unprofessional service, when they return our car it was in a state the outside was totally covered in bird shit. When asking their star what happened he walked off he was disrespectful and dismissive. I email them they took 3 month to respond and they only responded because I reported them to ASO. But still was not compensated for the valeting, they whe so not helpful

December 28, 2024
Unprompted review

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