Karparkingheathrow 

A very weird experience. Called at 7:30, they said to meet them in the short stay at 8:00, I was there for 7:55 and had my bags out of the car for 8:00. Waited and waited and called and called. They kept saying the driver would be there in five minutes and eventually he turned up at 8:30. Claimed it was not his responsibility, he was “just” the driver. Luckily our flight was delayed by twenty minutes so we were fine getting through. Coming back, having read the below reviews I thought I was being clever calling them as soon as the plane landed, however when I said my name the man said “okay he’ll be there in 15” and put the phone down! Obviously, it took me the full thirty minutes to reach the correct floor in the car park. My car was there, but no one was around. On a whim I reached for the front tyre, and lo and behold there was my car key! Obviously I was thrilled I was able to leave the car park and that I had my car back, less thrilled about the car parking fee this incurred and the fact that anyone could have taken my car!

Very unprofessional and misleading. They give you a cheaper meet & greet option vs the rest but you actually end up paying the same in money (as you have to pay for the parking ticket entrance and exit = £15) and time wasted (waiting to pick your car back up again). Do not use them.

This shoddy service made us for our flight because they were over an hour late to pick up our car. In this time, they purposefully stopped picking up our calls and offered no explanation or apology. On our return, we once again waited for over an hour for our car to be dropped back because the guy on the phone said they DID NOT KNOW WHERE THE CAR IS OR IF THEY EVEN HAVE IT.

You can imagine the stress this caused, on top of the fact that we missed out on our lounge, which was pre-paid at the air port, and my wife (who is pregnant) and I had to run to our gate to make it on time.

Both pick up and drop off drivers were evasive and pinned the blame on their managers, the manager refused to take any responsibility, and each time we asked for a senior to speak to, they refused to give us any contact details other than the email which we knew no one responds to. He only gave us the business owner's number - Aqiib Usman after we pled to him over and over again.

Aqiib was probably one of the shadiest people I've spoken to over the phone ever (and I have worked as a betting agent - that's saying a lot). He refused to admit who he was when we finally got him on the phone, and he refused to take any responsibility for what happened, he blamed the 3rd party booking company, he blamed the managers, the drivers, he even blamed us for choosing to use his dodgy business! He gave empty promises that he would look into the issue and that he would take corrective measures etc... and gave no guarantee, despite being pressed to say whether or not he would give us a refund for our unbelievably terrible experience with his company. I have since chased him for updates, and of course he lived up to the image he builds for himself, and he followed through on nothing.

Safe to say - avoid them and whatever other motoring or transport company this man owns, you'll be all the better for it.

Shame there's no zero star options as that's what this company is worth.

Same as all other reviews - this company is a COMPLETE JOKE and needs to be avoided at all costs. We were left waiting for car pickup for so long that we ended up having to use the Heathrow meet and greet parking instead and having to pay for it.
Unfortunately we had no choice as we were at very real risk of missing Check in!

It was so close that we checked in and had to go straight to the gate to board - not the nice relaxing start to holiday we wanted thanks to these cowboys who couldn't organise a piss up in a brewery!

AVOID AT ALL COSTS. THEY ARE SCAMMERS. DO NOT USE!!!

Avoid in any possible way.
I wish I had read reviews here before booking: same experience as other, had to wait 40 mins at drop off and over 1h30min at pick up.
Simply awful.

Don't use this company! No option to leave no star
Same problems as everyone else here. 30 minutes late for our drop off.
Then waited 2 hours at pick-up. It wasn't until my 3rd call that they told me my car was blocked in by 22 cars that hadn't left because a flight had been cancelled! The 'controller' said the person responsible for moving them hadn't turned up and the situation was 'out of his control'!!!!!
Must have called him12 times due to no communication from him.
Fuming!!!!!!!!

Terrible service, bad planning. Vehicle return now 40 minutes late. Never use. No help over phone either.

Kept saying 15 minutes every time we checked in which is currently 4 times.

Stood waiting for car still as we speak

Do not use.
Waited 40 minutes to drop off the car at Heathrow and occurred a £13.50 ticket. We were anxious about missing our flight.
When we returned we had to wait 80 minutes, each time we rang to ask where the driver was we were told he’d set off when clearly he hadn’t.
Dreadful service.

We call the company once the luggage was colllected, 13:03 pm on the 27th of December, they said they will be within 30 minures, 10 calls later and after 2 hours waiting the car was with us. When we told them the service received was horrendous and asked them to pay for the parking ticket they refused as well.
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE!!!

I used this company at Heathrow airport. On my return I checked my vehicle and straight away noticed a huge dent in the back of my new disability car, it looked like it had been reversed into a pole or post. I alerted the driver straight away, he called the manager and I was advised to take photos and send them via the email address on the return slip, and they would sort it out. This happened on 28th November. I am writing this review on 27th December. I have sent several emails, I have phoned and been fobbed of continuously, I have also sent requested tx messages and what’s apps. The manager keeps lying promising they will call me back and don’t, I have now been ignored for over a week! They won’t answer calls or messages. I have obviously been scammed and they have no intention of fixing the damage they caused. The manager also told me the drivers are nothing to do with them??? I’ve been left with no choice but to take this further, please DO NOT USE THIS COMPANY. Your car is not safe and should their be an accident or damage to your vehicle you will be left to fix it, It’s not worth the risk!

We were kept waiting in at Heathrow Terminal 5 short stay car park for nearly 3 hours .

I phoned from the baggage hall at 9pm and was told it would take about 35 mins to get the car to us.
We waited about 50 mins and I phoned again - no driver available yet but to expect someone in 30 mins
Waited another 45 mins and phoned again. I was told there were only 2 drivers working and the controller. They would phone me when someone was on the way.
Eventually after another 30 mins the controller called me to say he was picking a driver up from T4, taking him back to the depot then driver would bring car to us so would be with us in about 30 mins

Driver eventually turned up at 11.45pm

I put in a complaint, was offered 50% refund but still have not received the money back

Shocking service. Arrived on time at Term 3 but upon arrival 2 weeks later - waited over 45 minutes, lied about driver having left, then said they were understaffed, then said he told me previously it would be late, then it was traffic in the tunnel. WILL NEVER USE AGAIN. AVOID. (THEY ALSO USE THE NAME INDIGO PARKING)

Appalling service. Avoid avoid avoid.
On drop off we called 30 minutes in advance and we still had to make more than 5 calls and the driver arrived 30 minutes after we’d arrived making it very stressful. On collecting we were waiting an hour. Our car was delivered damaged. 3 emails later they said the number plate had ‘fallen off itself’! Do not use

Absolutely appalling service, does not satisfy Meet and Greet expectations when you have to wait 2 hours for your car to be returned.

Worst meet and greet experiance ever!! Late coming to collect our car meant hanging around15 mins on arrival and a stressful departure. Called them on landing and told would be 5 mins. Called them again 30mins later to be told car stuck in carpark!! Car finally turned up 45 mins later without so much as an apology and made to pay for our own parking ticket; £15 ontop. Outrageous customer service!!

I booked a meet & greet at Heathrow Terminal 3, with Kar enterprise through a comparison site.
I called them at landing to tell them I was going to collect my luggage. They said they would arrive 30 minutes later and insisted that I meet them at the drop off area and not at the short stay car park as originally planned, because it was “more efficient and cheaper”. Only 2 minutes later the driver called to say he was at the drop off area but we obviously were waiting for the luggage. I gathered later that the driver left and we had to wait for 45’ for our car to arrive. The driver handed me the car over and left. I asked if he had a car park ticket and said no as the first 30’ are free. One week later we receive a £40 penalty charge for not paying the parking fees at the drop off car park.
I contacted customer services 3 times and still no news. Awful experience and customer service obviously inexistant and busy to change their company name!

PLEASE PLEASE DO NOT USE
MY CAR INCURRED A ULEZ CHARGE AT 10.30 THE NIGHT AFTER IT WAS LEFT AND SUPPOSED TO BE IN SECURE COMPOUND, ALSO RETURNED WITH TRIP RE SET TO ZERO IMPOSSIBLE TO CONTACT COMPANY WILL NOT RESPOND TO EMAILS OR TELEPHONE CALLS

The worse company ever, left the car on parking and came back from holiday to find out We don't have car anymore !!! Don't want to reply back on emails and its almost impossible to get any info. Stay away from this company!!

We paid for meet and greet. We phoned them 30min before we arrived. Went to answer phone, tried over 20 times. They didn't even turn up, we ended up booking with another firm.
DO NOT USE THIS COMPANY.
TOTAL RIP OFF

They took over an hour to return the car and then when they did, the driver’s side was covered in mud and was disgusting! The driver tried to hide it!! Do not use!!!