Karparkingheathrow 

Dreadful. Kept calling them at the alloted time, 04:00 am, but no answer. I arrived at the parking lot and still no answer. At that point, I was left in the situation of having a car to park and no one to speak to. Extremely stressing as it would have meant missing my flight. It wasn't until 1 hr before the actual flight that they answered the phone and then took another 15 minutes to arrive to PU the car. They claimed having phone problems, but they knew they had a customer waiting from 430 am. Absolutely useless.
On arrival, I had to wait 45 minutes for the car to be brought to the parking lot.
These guys just have no sense of how to run a parking service.

AVOID!!!!

Very sluggish service - both on arrival and return. Despite ringing at the instructed times, the driver was late on both occasions leaving us to wait in a freezing cold car park in February (LHR T3 Level 4). No apologies, no explanations. Cowboys - will not use again.

This would be -10000 stars if that was an option.

Car was returned to me absolutely stinking with mud and later than they said.

Fast forward a few weeks and I receive a fine for travelling through London's Ultra Low Emission Zone (we paid the fees for entering and leaving Heathrow)

The ULEZ told me I needed to pay it as this was a matter between me and the car parking company.

I've emailed them asking if they can sort this out to which they responded 'please see out terms and conditions'... can't even send a professional email without a spelling mistake.

They've since not responded.

What an absolute joke. DO NOT USE THIS COMPANY.

My car was flooded when I returned and it has damaged my car beyond repair. DO NOT USE THEM - they should not be operating any more. I am going to small claims court against these people. I will take it further legally and am starting the process

Do not use.

Upon drop off although we called 30min before arrival as instructed, they were another 30min late to meet us, we almost missed our flight due to this. They also made us pay for the entrance which was not made clear when booking.

Upon arrival again they took an hour to come meet us and we had to pay for exit.

This is a complete scam, no transparency of additional fees at all. You think you are giving your car to a business, but our dash cam shows the car was parked on some random street.

I suppose if you were aware upfront of all the risks you're taking you could maybe be ok with it but the fact that it's not made clear at all makes it really worrying.

Who knows what fines we may receive after this.

WARNING DO NOT USE THIS COMPANY.
Car flooded on return emailed didn't even respond to email, kar parking Heathrow can not be trusted.

These clowns also operate as ParkLane Meet and Greet at Heathrow. Far and away the very worst service I’ve ever had from a meet & greet parking company. Despite calling 30 minutes before my arrival, I waited just under 40 minutes for my car to be picked up, triggering a much higher parking charge at the short stay that I had to pay as their operative refused to take my car otherwise.

On the bright side, the 40 minutes I have been told to wait for my car to be returned gave me time to leave the most scathing review I can manage.

Based on other reviews I’ve now had time to find, I expect my wait to be over an hour.

My advice would be to avoid them at all costs. They look “cheap” but when you add up the cost of the short stay parking (that reputable companies don’t charge you for) with the wait at drop off and collection (which I expect to be around the 2 hour mark), I’ve probably saved about £10 vs a decent company like Holiday Extras, Purple Parking and Maple Manor, with whom my experience has always been flawless.

Just don’t bother with these fools.

Service was not good and £5 taken from the glove box. Do not use this company, I wish I had read the other reviews beforehand

EXTREME DISSATISFACTION with the service I received during my recent booking with your company. Despite taking proactive steps to ensure my return flight changes were communicated and acknowledged, I encountered significant issues that were both distressing and financially unfair.

Here are the key details of my complaint:

I informed your team about a flight change months in advance. I contacted your company multiple times via phone, email, and text, with the final confirmation occurring on 26th September 2024. On that occasion, your team acknowledged the change and assured me there would be no additional charges.

Upon my return, I was shocked to be told that I needed to pay an additional £120 before my vehicle would be released. This demand contradicted the assurances I had received earlier. Despite explaining the situation, I was forced to pay the amount as I had no other choice.

Even after making the payment, I had to wait for over an hour to retrieve my car. This was especially distressing as I was traveling with tired young children (3 years old), who had already endured a long journey. I paid more to have a comfortable and quick meet and greet and had a much lesser experience.

This was both unprofessional and deeply frustrating. Your company’s failure to honour previous assurances and the unnecessary delay in returning my vehicle caused undue stress and inconvenience.

I am requesting the following resolution:

A full refund of the £120 charge, which I believe was unjustified and I have proof (email, text and call) .

Im suprised this company has not been shut down after all these terrible reviews.
I booked Kar enterprise through Heathrow airport parking website. The website said for T4 car meet and greet, the driver will meet you in park lane at drop off and same on return.
When I called the number they said to come to the short stay car park therfore both ways I had to pay an additional £7.50. The driver looked like a regular citizen off the street, no jacket, ID badge, confirmation, uniform. Luckily he was able to confirm my details before I handed over the keys.
On return my trip was cut short by a week. The email address is invalid, there is no communication between the team, no office number. With the time difference it was extremely difficult and stressful to even just inform them of my altered arrival time. Luckily my dad managed to speak to someone who advised for me just to call the mobile number once I land. Which I did, the person had no idea about the situation and said my car could be parked/blocked and they need time to get it out to me. He said he would call me back. He didn't. 30 min later after numerous calls from me they finally answered and said to meet the driver in another 20 mins in the short stay car park.
My car was returned filthy and muddy. I pointed this out to the driver, he shrugged his shoulders and walked off.

DO NOT USE THIS COMPANY

What a bunch of unreliable, criminal cowboys.
1) Their booking didn't make it clear that when I dropped off the car I would have to walk to the short stay payment point and pay for my £7.50 ticket for the driver!!!
2) When we returned to LHR, phoned as instructed only to be told that they were short of drivers and I would have to wait 25-45 mins. I repeatedly phoned after 25 mins to be given additional 'explanations'. Eventually got my car back after more than 1 hour.
3) on getting home i discovered that my coat had been stolen from the back seat of the car.
4) There is no head office to take complaints and the phone number on the website is not in use and there has been no response from emails.

Following on from my experience with Indigo parking/karparking - which I came across through Comparethe parking.com - I cancelled a second booking we had made with them for January as couldn’t risk a repeat performance from them and, in spite of having paid insurance for cancellation, we still have not received a refund. I’m not surprised / just please don’t use them - a real disaster.

In my opinion, you should NOT use this Company. They damaged my car and refused to accept responsibility. I am in the process of taking legal action.

If we could make this review 0 star I would, we have been waiting 3 hours for our car 1st excuse was paperwork error followed by LOST KEYS followed by car blocked in followed by No drivers Don’t this after a 16 hour flight. Should have cancelled as when we dropped off waited a hour as they knew nothing of booking - please don’t use

I used this company through compareparking. I received the same poor service as everyone else. Phoned up to let them know we were arriving at Heathrow T4. They tool 30 mins to arrive. They have no one on site like Purple parking and Holiday Extra Parking. Had to wait for the man to arrive to hand over the car. Then had to pay the £7.50 car park charge so he could get out.
On the return we had to wait 30mins despite have phoned up once we had collected our luggage. Car was OK on inspection. We had to pay another £7.50 so we could get out of the car park.
The guy at the Purple parking desk on level 2 at T4 said they were a new company and dont have enough staff. It is certainly not a meet and greet experience.
We’ve had much better experiences with Puple Parking M & G at Bristol and Birmingham. I wished I'd used them at Heathrow.

First and last time I will use this company.
They drove my car when I was away and attracted a ULEZ charge. First I knew about it was a non paid Penalty Notice arriving at home. They told me after the event that I needed to set up a ULEZ account. This is not in any of their T&C's. They then would not respond to any emails or calls. Cost me £90 in fines.
Atrocious company. Not sure of their relationship with Compare Your Parking?

Awful. Do not use this company. Appalling from start to finish.

Do not use, this is not a meet and greet service, I had to wait almost an hour after calling them to say I was at the airport, they just don’t care, I was told “I’m just the operator and can’t do anything about it”

At the time of drop off they left me waiting for 30 minutes to take the keys from me. Then at pick up I was again waiting 30 minutes so I went to grab a hot drink and then was rang saying they were there earlier waiting for me so I said I’d be 5 minutes as had to walk to the multi storey and he told me he couldn’t wait and so put the key on the tyre BUT THATS NOT THE WORST OF IT.

I got in my car to see it absolutely CAKED in mud all on the inside of the drivers side. I was so tired after travelling for hours that I just drove home. A few days later I saw a TikTok video of the car parking company where they parked the cars.. they were all sat under water where my car was also parked. 2 months on I now have water damage to my car with the electrics and it’s costing me over £2000 to fix. They never even mentioned anything to me about it being sat in water at the time. I can’t even claim or get my money back as it’s now been too long to see the damage come to light. Worst company ever, they will damage your car and not say anything.

Unfortunately there is no option for no stars. Long story short, my car remained in the short stay with my key left on the tyre for 3 days. On my return, the exit ticket was the same ticket I had left 3 days earlier and the fee was £270 to exit. After 2 hours of arguing, I got out. My car could have easily been stolen as it was left with the key accessible to anyone.