Karparkingheathrow 

Drop off was fine, but pickup was a disaster. Not only was I waiting for over an hour after phoning multiple times and being lied too (I can see where the car is and when it's unlocked) I'd followed their pickup instructions to the letter, but the car was returned with mud inside the doors, on the seats and the carpets - disgusting and looked like it was parked in a field and the driver had been wallowing in a mud puddle before getting in. Do not use this company and believe they only get business because they are hidden behind companies like compare your parking who don't expose the company rating. Called in and told the dispatcher can't do anything for refunds. Emailed them and they don't even bother replying. Avoid like the plague

This company were late collecting car on drop off despite being phoned 30 mins before arrival. On return to collect car it took several phone calls to get car returned and it took them 1hr and 25mins to return car. Their driver apparently went to wrong terminal despite their controller being well aware of which terminal the car was supposed to be returned to. The controller promised a full refund and they have not done so.

Terrible company. Used the car while I was away, incurring additional ULEZ charges without consent. Do not respond to emails. Having to take them to court to recover costs. Avoid like the plague

Wouldn’t bother with this company. I booked Kar via compareyourparking, on paper they seemed ok but I should have checked their reviews. I used them for 3 nights in October 2024, upon my return they took 1hr 30mins to return my car and when it was return the sides of car have been damaged, notifying the driver who stated I need to email this through. When he parked my car he failed to apply the electronic handbrake and nearly crashed the car into the lamppost, they say they have insured drivers but I think it’s just anyone they can get hold off. Regarding my complaint which I emailed the following day with pictures, I’m still waiting for a reply and chasing twice via email and twice via phone, and each tie me being advised someone will call you back? Oh hasn’t anybody replied back to you. Avoid and use other service. Be careful KAR parking operate across a number of different alias on compareyourparking.

My car was parked in the car park and on the 2nd day the car park was flooded, meaning I came back to a car that was written off from water damage! You state this is the issue of Heathrow but you have to take responsibility for using a make shift car park that isn’t level in the first place! You do not disclose this or pictures of the compound you use to customers prior to them booking with you! You also didn’t contact me the day of the incident but instead waited until I was ready to collect the car to disclose the news! Your customer service is despicable!!

AVOID AVOID AVOID. DO NOT USE AT ALL!!!!

You have to pay your own parking IN and OUT!
They take 2 hours to meet you with your car!
they are rude!
They Swear!
If you are lucky enough to get your car back it will be damaged! and 100 miles driven in the vehicle!
They dont respond to emails and they leave the car in a state.

This company should be shut down!!!! only use if you want to feel like you've been robbed.

AVOID £500 ULEZ and PARKING FINES

Booked through compareyourparking - same issues as others with over an hr to drop off, 2 hours to collect PLUS £500 worth of parking and ULEZ fines because they used the car when we were on holiday. Reported to the police who said they can’t do anything because we have given permission for these “cowboys” to move our car.

At a loss on what to do….

Awful!!? Avoid like the plague.

Whilst overseas we have received £600 of parking fines whilst in their 'secure parking facilities'
Police will be involved unless sorted

Just got back from my honeymoon and been told my car was STOLEN during this period. Only told when chasing up where they were to collect us. We arrived at 6.30am and were told with no apology or solution, to wait until 11.30am! (After travelling 18 hours) !!! They told us they lodged a police report - which they had not. They did not arrange a taxi home for us, meet us in person, explain what happened or apologise. I had a brand new Audi a3 and apparantly it was stolen the day after we dropped it off. Police recovered all the cars that were stolen except mine and a bmw as the company did not report those two cars - if they had, mine would have stood more chance to have been found. The car missing 13 days before the police were informed (by us)! Since this time we have continually emailed and called trying to at least get our money back for our taxi home but they fob us off each time. THEY DO NOT CARE - so much more I want to comment here!

DO NOT use Kar Parking at Heathrow. They turned up late for collection, despite us ringing half hour before arrival which meant we then had to pay £11 for THEM to leave the car park - this was not advised before. Upon return, we called 30 minutes before we anticipated arriving at the meet and greet location. The phone number was difficult to get through as they did not answer for a while. We then waited THREE HOURS for our car and were told they’d lost it and kept making up times they’d arrive, if they answered. Disgusting service. Now they won’t reply to emails they promised us a full refund.
Today we found out they’d be driving my brother in laws car whilst we were all away and got fines in the middle of the night - no where near the times we travelled. Luckily this can be proven and the police to be informed

AVOID AVIOID AVOID....waited 3 hours for car, they say they had lost a key, no communication I had to call them many times. Eventually turned up, no apology from driver. Offered full refund but now will not communicate. Do not give them any of your money and pay a bit more for an established company, not one of the many shark companies setting up. Booked via Compare your parking.

DONT USE! Waited over and hour for my car. Kept ignoring my calls and messages. Tired and long drive after flight so not getting car back on time was not appreciated. Spoke to others at Heathrow and they said that for some it’s over a 3 hour wait and if you are back past 12 they turn their phones off and you can’t get your car back until the next day! AVOID!

My car was reported stolen. DO NOT USE Kar Parking Heathrow.
I waited 3 hours at Heathrow before they eventually told me that my car had been stolen. They refused to meet me to explain, refused to give me their names, refused to arrange alternative transport so that I could get home (I live 3 hours from Heathrow by car, or a longer journey with multiple train changes). They told me that they had reported the theft to police but weren't able to give me the crime number.
I phoned the police. Spent the journey home on the phone with police. The next day I started the process of making a claim with my insurance company who asked for CCTV footage of the incident (Kar Parking advertise 24/7 security). I phoned Kar Parking to request the CCTV footage, and also my car key, if they have it. This was 24 hours after I'd returned home. They told me that my car had not been stolen, they'd found the key and they would contact me once they 'found' my car! Three hours later I phoned again to see if they had located my car. They had not. Another hour later the Police phoned me to let me know that my car had not been stolen after all and that they'd told Kar Parking to contact me. Within a few minutes Kar Parking contacted me to let me know that my car had been located and that I could collect it - 3 DAYS after arriving home! There was no apology, no offer of financial compensation, in fact they were rude and seemed to have no idea of how their incompetence might affect another human being. Absolutely zero customer service. If I could give this company a 'minus 5' review, I would. DO NOT USE them.

AVOId AVOID
Zero customer service
I still can’t believe this company is allowed to operate and run. How is it even possible. Can someone tell me this.
Avoid using compare the parking which uses fake reviews.
When drop off went well I was happy and very confident but after landing calling 1hour prior to our agreed collection. Waited 2.5hours still no sign or information of my car location. Reported my car as stolen due to controller telling me he doesn’t know where my vehicle is. Then telling me my car has flat battery due to been old but battery is less then 10months old and being a mechanic I know my battery was perfect with no issues. So they are full of lies. Made my way home after 3hours no apologies or giving me options on what to do but just to wait!!! Arrived home at 12midnight I get a phone call saying car started it’s here blocked in face time me saying car is here what terminal are you in but excuse me with 2 kids what do they want me to wait 5 hours no mate it doesn’t work like that. I said bring my car to my address with a refund and compensation which one guy said ok but another guy said come take it or leave it?? I said I want car by tomorrow. Next day officers call me tell them what happened and gave there number then resulting me to go and collect which had to be done after work and also the idiot had the cheek to say am not charging you for the extra day. Which extra day??? I was told that they run a professional company and good customer service but couldn’t see anything no company no customer service.

Guys stay well away cow boys, idiots, car is not safe and you will not collect as agreed. BAD CUSTOMER SERVICE. They should be shut down as soon as possible. Silver BMW they know who i am. Be a man and leave this industry as you can not run this business guys. Leave it out.

Do not use this company, you will be stranded at the airport waiting for your car! And they really do not care.
My drop off was ok, I didn’t have to wait long for my car to be collected. However when I dropped off my car another customer with young children told me they’d waited 2 hours for their car to be returned.
On my return I phoned the company at 7.29 once I had collected my bags, as per instructions. My collection time was 7.30.
I was told I’d need to wait 20-45 minutes for my car. Totally unacceptable. My son was sick and I needed to get home and to work from a long flight. The company then stopped answering the phone entirely and I didn’t get my car back for over 1 hour. I was then given a £7.50 ticket to pay to exit.
Another customer was also having the same problem with her wait time.
That’s 3 customers (that I know of) that had this issue. The company should not be operating.

Avoid

I used Compare Your Parking comparison website which led me to the company 'Kar Parking Heathrow'
My suspicion is that this company as well as the other companies they offer, operate under the company "Compare your Parking"

1. They arrived late to pick up the car.

2. They made me pay for the short stay carpark ticket even though that was not mentioned before that I would have to pay for it. (£7.50)

3. When returning the car, the driver called me when I was at baggage reclaim saying he needed to use the toilet and so would leave the keys under the windscreen wiper. I told him to wait as it would be dangerous to leave the key there like that and I will be there soon as possible. He said 'ok'. I got to the car within a few minutes and he wasn't there. He eventually called me to tell me that he left and left the keys under the windscreen wiper, exactly where I told him not to leave them!

4. I have a 7 seater and the back seats were down when I dropped off the car as we had a lot of luggage. To my shock, the back seats were all up with the baby car seat in the boot! Someone from the company was clearly using the car to carry 7 passengers!

5. The back of the car was full of grass and mud and there were bottles of water in the car that were not mine!

6. A tyre valve cap was missing.

7. I should have realised there was something strange about this company when I was filling out the booking form. The company called me before I could even complete the form to offer me a £10 discount if I booked over the phone, which seemed suspicious as why would they offer me a discount when I was about to make the full payment? Cleary to take my bank card details!

8. It cost a further £11 for the short stay car park.

DO NOT USE THIS COMPANY!

By far the worst experience I have ever had with an airport parking company.
On arrival I phoned in advance like you’re supposed to do 30mins before I got to the location and was told the driver will be 45mins which was fine no problem, however after the 45mins I was still stood in the car park for another 30mins! I had to tell my partner and child to go inside the airport. When the driver finally arrived he was rude and was like “go pay the ticket” (this is not mentioned when I made the purchase).

On return - I phoned them when we landed and was told that my car was blocked in by a car with a flat battery and they were sorting it out right away and to phone them once I have collected my bags. On the second phone call they said that it was fine and wasn’t my car however they couldn’t locate my car and wasn’t sure where they parked it!. They then asked me if my car has a tracker and to send them a location! After 5 ignored calls they still could find my car and just told me to wait.
I could my car was collected and moving but wasn’t told and they went to the wrong terminal when I told them the correct terminal multiple times.

All in all I hope no one has the same experience as I did but from the last reviews I have seen it has.

Do not use this company.
They let me down.
They are cowboys.
They did no return my car for 24h after agreement.
I had to catch bolt to go home.
I called police and reported my car lost
Next day they called me and told me to come and get my car.
They did not offer any compensation.
They are like a mafia.

Compare parking should be ashamed for recommending these cowboys. 30 minutes late to pick up leaving me to pay additional Heathrow parking. As I write this review I have been waiting 2 hours for car to be dropped off back at T2. DO NOT USE IF YOU VALUE TIME AND MONEY

Awful service. Waited 45mins upon arrival and an hour and 45mins for car to be returned.
Flight details provided in booking but not even considered.
Had to call around 15 times. Most our calls went to voicemail and of the three times we got through we were told they were 10mins away.
Would avoid this company at all costs. Unreliable and liars.