Katie Barnes Tool Range & Education Reviews 

Absolutely love Katie Barnes tool Range, was gutted when they couldn’t post to N Ireland but so happy now normal service has resumed and I can order my fav tools.🤩

Outstanding customer service and pleasant tutorials and informative on the products

Each time I order from Katie Barnes the communication is excellent, the delivery time is good and if there are any delays then I’m always kept in the loop and have been offered compensation for longer delay. Such good service and good quality items too. Cant go wrong!!

Such a good brand through and through! The quality on these drill bits are amazing. Great customer service too 🫶🏼

The e-file and file bits I have bought have been absolutely amazing. The product delivery times have been great and I'm looking forward to using these items plus any extras I buy in the future

I came across Katie Barnes, by a doctor friend who had just started doing nails as a side hustle. I really rated her high opinion of the Katie Barnes range, so I started making a few purchases. I now have the Efile, most of the bits and various other accessories, as well as purchasing a few of the Masterclasses.
I've never regretted a single purchase. All have been of the highest quality, giving me added confidence that I'm providing my clients with the highest professional services possible.
I'll continue to be a returning customer!

Katie Barnes Efile bits are the best I've ever purchased....
I won't be using any others and
£10 Tuesday is absolutely brilliant and a great way for me to keep a good stock of products and they always arrive promptly...
The quality of all the products is exceptional
And the KB Efile is super smooth.. my ol
Only regret was not buying one sooner

This is a small team of wonderful individuals who really care to help the nail tech community. The tools are top notch, you can trust in the quality and performance of them. The efile is the best out there, the efile bits are second to none, the education is everything I didn't get in my expensive qualification. Katie Barnes and team have brought joy and fun and encouragement to me as a new nail tech and it shows in my work. I will always be grateful to them and the tools Katie has designed.

I find KB Tools, including their eFiles, to be excellent resources. The staff has always been kind and readily helpful.

I've also taken many of their masterclasses to stay current with the latest training techniques. Continuing education is so important.

I highly recommend trying their products; they're truly transformative.

Love this company, their products and their customer service is absolutely brilliant

I purchased KB curved cuticle scissors, (this is one of my purchases as a nail tech that I CANNOT live without) back in October, unfortunately they fell apart. When contacting customer service, I spoke to a very helpful lady (Pip). She responded quick and was very helpful, this was also a Friday evening. They kindly sent me a new pair. I highly recommend this company, 10/10 customer service!

I am a newbie to this company and they are in my top 20 best company for tools and education. If you dont know about Tenner Tuesday you are missing out bigtime and i mean bigtime dont take my word for it check for yourself. Customer service is great Love this company thanks KB ❤️

ordered from katie barnes a few times and ive never had any issues, the bits are amazing i currently use the 5in1 &5in1 mini and they make debulking a dream, i use the erin bit and now the cuticle pusher which has made cuticle prep so easy and look flawless ! there customer service is elite i recently had a extra item added to my order and when i tried to return they kindly allowed me to keep. every video is so informative and if you ever have questions they answer you so quickly on their social media platforms

2 orders went missing in the post. 10 days later they have still not arrived and tracking shows the post office have not scanned the items in. Customer service kept fobbing me off and telling me to wait. Still no items and they have a lot of my money. I now have to do a chargeback through my bank to get my money back. I will never shop here again and will use other far more reputable companies for drill bits

EDIT:- Company sent items out AFTER I had processed a chargeback with my bank. I returned the paackage unopened with tracking. The company also confirmed they had received the package back. They then asked me to cancel the chargeback and they would refund me. As they already had their goods back and I had my refund, my bank advised me not to cancel chargeback. Katies Barnes company have now tried to dispute the chargeback in an attempt to keep both the goods AND my money. Thankfully I have enough evidence to prove what has happened. BUYER BEWARE

RESPONSE TO REPLY: as per your reply, the royal mail did NOT find and send on the items. Your company re-shipped them AFTER I had made the charge back. The items were returned to you and you confirmed receipt, and yet you are still disputing the chargeback in an attempt to keep both my money and the items you have already received back. Quite different to what you are claiming in you reply. I will not be buying anything further from you at any time, as there are rival companies that provide far higher levels of customer service. So I will shop with those instead

What can I say about Katie Barnes nail tools , these are amazing quality and packaging is always amazing , I've just received the Valentine box ,omg! I was blown away with all the amazing items included for an awesome price . Why wouldn't you buy from KB xxx

Everything is great, great deals , good communication, tools cant be beat, videos on all items on how to use, beautiful box packaging. Will always recommend..

This company is a fraud and absolutely abysmal. They will sell you a product then when it breaks claim it’s wear and tear when in fact it’s just cheap materials . I wouldn’t touch the with barge pole . Keep well clear
Purchased cuticle scissors they last 3 months and the company would not replace them. They Claimed the scissors were faulty due to wear and tear. That was rubbish. Total unsuitable and not fit for purpose. Could have just replaced them or give a refund . Simples

Very quick thorough service. Great communication and all at low cost. Fantastic quality product with matching aftercare.

The KB tools are great quality and lovely to use. The masterclasses are thorough and informative and the team are all lovely with great communication!

The curved cuticle nippers lasted me 4 weeks before they broke. I contacted customer service and was told I was not due a refund as their policy states and that they had broke due to me using them improperly. I found their reply frankly, condescending. I have been a nail tech for years and didn’t realise cuticle nippers were complicated to use. They are far to flimsy for a full time nail tech to use and after reading the reviews on trust pilot (and yes, I wish I had done that earlier) I found that this has been an issue before. There are other nippers out there, I would give these a wide birth. They are definitely not worth the money.