Klay Uk 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Avoid at all costs….thought I’d purchase a pair of cargo shorts as the colour they had online was sold out everywhere so thought I was lucky for finding them. After no shipping of my order I decided t... See more

Rated 5 out of 5 stars

Ordered a stone island jumper as Tessuti kept on cancelling order as didn't have size in. After I ordered I thought I'd been scammed I ordeed right near near year. Didn't receive a order confirmati... See more

Rated 5 out of 5 stars

Ordered a pair of off white trainers. Turned up two days later. Brand new and authentic. Was weary to order after reading some reviews saying items wasn’t authentic and genuine. Fully disagree as trai... See more

Rated 5 out of 5 stars

Ordered a set to use for holiday, item turned up exactly what i expected but unfortunately i ordered the wrong size. 2 days to go until i go away, i messaged Klay and made them aware. Responded strai... See more

Company details

  1. Clothing Store

Information provided by various external sources

Designer Clothing And Footwear 📣 100% Authentic 🌍 Worldwide Shipping 💷 Payment Plans


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid at all costs!!!

Avoid at all costs….thought I’d purchase a pair of cargo shorts as the colour they had online was sold out everywhere so thought I was lucky for finding them. After no shipping of my order I decided to email the company and ask when they will be shipped. I also asked them to check to make sure the order can be fulfilled. Much to my disappointment, they emailed back a day later with a picture of the shorts they have which are a complete different colour to the pictures they have on their website! I then asked them to cancel the order however I’ve not heard anything since and no cancellation confirmation sent to me. I will be in contact with my bank regarding getting my money back. Really poor service and I wouldn’t purchase ever again from this place. Stay away unless you want issues or wrong items sent.

September 24, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Ordered a T-shirt for my holidays on 5…

Ordered a T-shirt for my holidays on 5 day delivery, should have been delivered Friday gone. Emailed klay uk on the Thursday and didn’t receive any response. Now on holiday and sent another email with a response saying my delivery is now lost and no longer available. First and last time using klay uk. Should have listened to the responses on Trustpilot and give this company a miss.

July 27, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Cowboys Avoid this company

Well how do I start
Miss sold an item to be told they won't refund me
Sent them back to now be told they won't refund me till they have checked I've not worn them why would I try clothes on I don't want?? Unbelievable company ...

June 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Thank you Klay UK

Thank you Klay UK.
I'm not sure where to start🤦🏾‍♂️ in March I ordered a pair of Black prada America cups, sadly they got lost during the delivery time, I've got picture proof that a member of staff from the delivery company, just handed my goods to a random person in a vehicle claiming he lived near by, I couldn't see much of the car or the person due to the poor picture, the picture proving that it was delivered. Unfortunately I never got them back but thanks to Klay UK they issued me store credit after providing all the necessary information. It was fast delivered next day and so was my stone island tracksuit that I've now got🙌🏾. Much appreciated, even though they don't have a valid number the response on email is fast. So don't think twice to purchase they will deliver.

May 16, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Bad Company

Stay away from this company. Ordered clothes that toke days to come. Finally arrived and didn't fit. Emailed several times to be then told my email has gone in spam and the returns period has now expired. Emailed again to discuss this issue and they haven't responded. No returns or phone number to contact company.

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling Service - Two different shoe sizes ?!

Poor service alert ‼️ Ordered a pair of Jordan 4 for my son. Paid £340-00. Klay UK cancelled the order. This was there response after two weeks : “ Unfortunately upon packing your order we found our last pair has two different size shoes in the box” Two different shoe sizes ?! Supplier always offers no name on emails, nor a business address. Consult other reviews on Trust Pilot for further elaboration.

March 14, 2025
Unprompted review
Klay Uk logo

Reply from Klay Uk

Unfortunately there was an error with the shoes , the customer was notified swiftly and a full refund was given.

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look