Klay Uk 

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Rated 1 out of 5 stars

Avoid at all costs….thought I’d purchase a pair of cargo shorts as the colour they had online was sold out everywhere so thought I was lucky for finding them. After no shipping of my order I decided t... See more

Rated 5 out of 5 stars

Ordered a stone island jumper as Tessuti kept on cancelling order as didn't have size in. After I ordered I thought I'd been scammed I ordeed right near near year. Didn't receive a order confirmati... See more

Rated 5 out of 5 stars

Ordered a pair of off white trainers. Turned up two days later. Brand new and authentic. Was weary to order after reading some reviews saying items wasn’t authentic and genuine. Fully disagree as trai... See more

Rated 1 out of 5 stars

Poor service alert ‼️ Ordered a pair of Jordan 4 for my son. Paid £340-00. Klay UK cancelled the order. This was there response after two weeks : “ Unfortunately upon packing your order we found our l... See more

Company replied

Company details

  1. Clothing Store

Information provided by various external sources

Designer Clothing And Footwear 📣 100% Authentic 🌍 Worldwide Shipping 💷 Payment Plans


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All reviews

(198)

1 review in the last 12 months

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Rated 1 out of 5 stars

I have purchased something

I have purchased something
The size is small
I have sent a dozen emails to then for the return
They dont reply
Avoiddddd

September 23, 2024
Unprompted review
Klay Uk logo

Reply from Klay Uk

Customers emails were going to our spam folder. Full refund has been given

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Rated 3 out of 5 stars

Scam company - Updated

Scam company.
Shoes arrived but no way of returning. Emails not answered. No phone number.
Old company name in liquidation so probably trying to flog it and sidestep the tax.
Avoid

UPDATE:
After writing this review, KlayUK contacted me and provided their return address.
I posted the item back to them (at my expense) and they did indeed send a refund for the item.
Although I still think it's a bit fishy to hide the return address, after causing a fuss they did sort it out and were pleasant enough regarding the issue.

September 26, 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE!!

BEWARE!!!

PAID FOR ITEMS AND THEY HAVE NOT BEEN RECEIVED! NO ONE RESPONDS TO EMAILS AND THERE IS NO NUMBER TO CONTACT THEM I AM HOPING THAT MY BANK WILL RESOLVE

September 5, 2024
Unprompted review
Klay Uk logo

Reply from Klay Uk

Customer purchased item on free standard delivery , the item was on course for delivery in the expected time frame. The customer needed sooner and a full refund was given

Rated 1 out of 5 stars

Awfull got a stone island set few…

Awfull got a stone island set few months back and the shorts came ripped Iv tried to contact them many of times absolute joke to be honest as the set was over 450 pound no reply from customer service joke of a system not even a reply or nothing

June 6, 2024
Unprompted review
Klay Uk logo

Reply from Klay Uk

we received a email months after purchase and explained unfortunately used swimwear can not be returned after wearing.

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Rated 5 out of 5 stars

Great Service

Great service, asked for next day delivery as it was needed before weekend and this was taken care of with no extra charge. Will definitely use again.

August 16, 2024
Unprompted review
Rated 1 out of 5 stars

Worst company that I’ve order avoid at all cost !!!

Worst company that I’ve order avoid at all cost I’ve placed couple orders in all of them I received wrong items or missing I’ve emailed them to let them know and they said that they waiting for stock and that they on back order it’s been since 7 months now and they didn’t do nothing they stopped replying to me emails and they put the same items still for sale and they say that they waiting for their supplier that’s unacceptable avoid buying from them you going to regret it

December 23, 2023
Unprompted review
Klay Uk logo

Reply from Klay Uk

Total lies , it was a fraud order stopped by laybuy. we cancelled numerous orders to this customer

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Rated 1 out of 5 stars

Absolutely terrible company to deal…

Absolutely terrible company to deal with. Ordered stone island shorts and t-shirt set for my 14 year old son. Took 10 days for shorts to come and 11 for tshirt. Then when shorts came they wer the wrong style shorts and the wrong colour. Went back and forth with emails and this company were adamant these were the updated version of shorts I had ordered. Not a word on they were the wrong colour. And with taking 11 days for order to come I only had 3 day to get them back to them as there policy is returns need to be back 14 days after order is placed. Finally got my money back 3 weeks later. If could leave a zero I would. Ordered same set from label menswear and correct order here within 3 days. AVOID AVOID AVOID

May 12, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company! Ordered a pair of CP shorts to have no communication at all with the company after 15 days, no reply to emails nothing for them to then randomly cancel my order with no explanation! Really wish I read the reviews before ordering!

PLEASE NOTE THAT THEIR REPLY IS A COMPLETE LIE!!

April 13, 2024
Unprompted review
Klay Uk logo

Reply from Klay Uk

a email was sent to the customer to explain the issue and no reply was given from the customer so we gave a full refund

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