Klay Uk 

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Rated 1 out of 5 stars

Avoid at all costs….thought I’d purchase a pair of cargo shorts as the colour they had online was sold out everywhere so thought I was lucky for finding them. After no shipping of my order I decided t... See more

Rated 5 out of 5 stars

Ordered a stone island jumper as Tessuti kept on cancelling order as didn't have size in. After I ordered I thought I'd been scammed I ordeed right near near year. Didn't receive a order confirmati... See more

Rated 5 out of 5 stars

Ordered a pair of off white trainers. Turned up two days later. Brand new and authentic. Was weary to order after reading some reviews saying items wasn’t authentic and genuine. Fully disagree as trai... See more

Rated 1 out of 5 stars

Poor service alert ‼️ Ordered a pair of Jordan 4 for my son. Paid £340-00. Klay UK cancelled the order. This was there response after two weeks : “ Unfortunately upon packing your order we found our l... See more

Company replied

Company details

  1. Clothing Store

Information provided by various external sources

Designer Clothing And Footwear 📣 100% Authentic 🌍 Worldwide Shipping 💷 Payment Plans


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All reviews

(198)

1 review in the last 12 months

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Rated 5 out of 5 stars

I ordered a wrong size Dsquared2…

I ordered a wrong size Dsquared2 T-shirt at first and they instantly got it sorted for me through instagram with great and friendly customer service and got me it shipped out the next day.

July 23, 2023
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Rated 5 out of 5 stars

Purchased stone island swim shorts and…

Purchased stone island swim shorts and was too small, explained I needed too exchanges ASAP as I needed for my holiday. Sent back to me on next day delivery as soon as reached klay. Will be shopping with them again.

July 14, 2023
Unprompted review
Rated 1 out of 5 stars

Would not let me return a product

Would not let me return a product
Straight up refused as I had bought it from someone.

The reason was because I’m a business and the returns policy is different yet this isn’t mentioned anywhere in their policy

Plenty of other reviews mentioning they don’t accept returns so be careful if you’re unsure on sizing

July 22, 2023
Unprompted review
Klay Uk logo

Reply from Klay Uk

The Return was refused because the buyer is a online trader, who sold the item and advertised it on there social media.

The buyer contacted us and said they would like to return the item because the item does not fit there customer. The transaction contact is between us and the buyer , we do not authorise the buyer selling to a 3rd party and then deciding they would like to return to us.

We have no idea if the 3rd party has worn the item ect and we would not feel comfortable reselling to one of our customers.

Rated 5 out of 5 stars

I had a lot off trouble with my order…

I had a lot off trouble with my order which did not turn up with DPD. But after a lot of back and forth with klay uk which kept pushing the complaint to DPD they finally sorted it out for me, and klay uk refunded me back. I cannot blame klay uk for this as they done everything to chase this up for me. Its the delivery company at fault.

March 16, 2023
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Rated 5 out of 5 stars

Great!!

Accidentally clicked standard delivery as I needed next day as going away on holiday emailed klay uk assured me it would arrive on time which it did trustworthy thanks again tops spot on 😎👌🏻

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Read this 5 star review

Ordered a set to use for holiday, item turned up exactly what i expected but unfortunately i ordered the wrong size. 2 days to go until i go away, i messaged Klay and made them aware. Responded straight the way saying send it back next day and we will then send the right size out next day delivery for you.
Package has just turned up which has been turned around within 24 hours. Imagine that, where could you get that kind of service and response? Top customer service and care, proper company!!!!!!

May 16, 2023
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Rated 5 out of 5 stars

Excellent

Excellent. Was a little apprehensive after reading reviews but I had nothing to worry about. Great price, quick delivery! Keep up the good work and I will definitely order from you again

April 20, 2023
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Rated 5 out of 5 stars

Stone Island jacket

Ordered a Stone Island jacket from Klay on Thursday evening and it arrived Saturday morning. I’ve ordered off this website a few times and I’ve always had great service and great products. Will definitely be using them again in the future.

February 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great products

Great products.
slight issue with wrong size of tshirt. but they contacted me and explained there would be a short delay on purchase.
easy to deal with.
will buy off you again no problem
Highly recommend
10/10

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

100% recommend

First time ordering from klay uk but won't be the last. Coat arrived faster than expected and communication was great. 100% recommend

February 23, 2023
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Rated 5 out of 5 stars

instagram

Have ordered from Klay UK via Instagram on a number of occasions and have always been very satisfied with my purchases.
Great communication from the company, fast delivery and a brilliant variety of products.

Will definitely be using Klay UK again in the future!

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

5**** service! Extremely happy!

Brilliant service. I was fortunate enough to win a competition via instagram and the prize arrived very promptly. I have an extremely happy son with his new dunks. He can’t wait to show them off to all his friends! Super company and will be sure to order from them in future. Thanks again.

February 13, 2023
Unprompted review

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