Avoid at all costs….thought I’d purchase a pair of cargo shorts as the colour they had online was sold out everywhere so thought I was lucky for finding them. After no shipping of my order I decided t... See more
Klay Uk
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See what reviewers are saying
Ordered a stone island jumper as Tessuti kept on cancelling order as didn't have size in. After I ordered I thought I'd been scammed I ordeed right near near year. Didn't receive a order confirmati... See more
Ordered a pair of off white trainers. Turned up two days later. Brand new and authentic. Was weary to order after reading some reviews saying items wasn’t authentic and genuine. Fully disagree as trai... See more
Poor service alert ‼️ Ordered a pair of Jordan 4 for my son. Paid £340-00. Klay UK cancelled the order. This was there response after two weeks : “ Unfortunately upon packing your order we found our l... See more
Company replied
Company details
Information provided by various external sources
Designer Clothing And Footwear 📣 100% Authentic 🌍 Worldwide Shipping 💷 Payment Plans
Contact info
United Kingdom
- www.klayuk.co.uk
I ordered a wrong size Dsquared2…
I ordered a wrong size Dsquared2 T-shirt at first and they instantly got it sorted for me through instagram with great and friendly customer service and got me it shipped out the next day.
Purchased stone island swim shorts and…
Purchased stone island swim shorts and was too small, explained I needed too exchanges ASAP as I needed for my holiday. Sent back to me on next day delivery as soon as reached klay. Will be shopping with them again.
Would not let me return a product
Would not let me return a product
Straight up refused as I had bought it from someone.
The reason was because I’m a business and the returns policy is different yet this isn’t mentioned anywhere in their policy
Plenty of other reviews mentioning they don’t accept returns so be careful if you’re unsure on sizing

Reply from Klay Uk
I had a lot off trouble with my order…
I had a lot off trouble with my order which did not turn up with DPD. But after a lot of back and forth with klay uk which kept pushing the complaint to DPD they finally sorted it out for me, and klay uk refunded me back. I cannot blame klay uk for this as they done everything to chase this up for me. Its the delivery company at fault.
really wish i had read the reviews you…
really wish i had read the reviews you cannot get in touch to return items terrible service will not use again

Reply from Klay Uk
Great!!
Accidentally clicked standard delivery as I needed next day as going away on holiday emailed klay uk assured me it would arrive on time which it did trustworthy thanks again tops spot on 😎👌🏻
As the trainers I originally ordered…
As the trainers I originally ordered were out of stock they contacted me by email and sent a pic of similar with a discount for the mix up. Great customer service couldn’t ask for more
Would use again
Bought a T shirt from here. Came in good time, decent packaging, good quality. Would use again.
Read this 5 star review
Ordered a set to use for holiday, item turned up exactly what i expected but unfortunately i ordered the wrong size. 2 days to go until i go away, i messaged Klay and made them aware. Responded straight the way saying send it back next day and we will then send the right size out next day delivery for you.
Package has just turned up which has been turned around within 24 hours. Imagine that, where could you get that kind of service and response? Top customer service and care, proper company!!!!!!
Excellent
Excellent. Was a little apprehensive after reading reviews but I had nothing to worry about. Great price, quick delivery! Keep up the good work and I will definitely order from you again
Wow really does what it says on the tin…
Wow really does what it says on the tin
Deleivery bang on time definitely using klay uk again I
Will definitely order again
First time ordering from Klay UK but can not fault the service or quick delivery time.
Will definitely be ordering from them again.
Shopped here onced and most definitely
Shopped here onced and most definitely will be back arrived when they said they would also customer service is amazing for this company very happy to help.
Stone Island jacket
Ordered a Stone Island jacket from Klay on Thursday evening and it arrived Saturday morning. I’ve ordered off this website a few times and I’ve always had great service and great products. Will definitely be using them again in the future.
Great products
Great products.
slight issue with wrong size of tshirt. but they contacted me and explained there would be a short delay on purchase.
easy to deal with.
will buy off you again no problem
Highly recommend
10/10
Service top quality!
100% recommend
First time ordering from klay uk but won't be the last. Coat arrived faster than expected and communication was great. 100% recommend
Have ordered from Klay UK via Instagram on a number of occasions and have always been very satisfied with my purchases.
Great communication from the company, fast delivery and a brilliant variety of products.
Will definitely be using Klay UK again in the future!
5**** service! Extremely happy!
Brilliant service. I was fortunate enough to win a competition via instagram and the prize arrived very promptly. I have an extremely happy son with his new dunks. He can’t wait to show them off to all his friends! Super company and will be sure to order from them in future. Thanks again.
Excellent service from start to finishMr.E
Excellent service from start to finish.
Very helpful when msging about products.
Would definitely use again
Top service
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