Dear Sirs, while thanking for the reply and since I cannot reply to the answer received, I follow up on my review here and explain that there has been NO attempt at delivery of the 3 packages at the a... See more
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See what reviewers are saying
I was very satisfied with my experience with this store. The product I purchased — the artificial Christmas tree “Bogota PE / PVC Premium” with 500 LEDs, 240 cm tall — is of high quality. The order wa... See more
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We are absolutely delighted with this Christmas tree! It looks incredibly lush and full, giving our Lobby a rich and festive atmosphere. The tree exceeded our expectations in every way. The assembly... See more
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Hello, It was a first experience of purchasing a giant tree for a luxury multi-brand store and quite nerve wrecking task. Communication from start was professional and helpful. Delivery... See more
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Company details
About www.kunstkerstbomen.nl
Written by the company
Kunstkerstbomen.nl is de webshop van Royal Christmas waar u snel en gemakkelijk uw kerstartikelen online kunt bestellen! Royal Christmas staat voor topkwaliteit kerstartikelen tegen scherpe prijzen. Ruim +400 modellen kunstkerstbomen, meerdere modellen kerstguirlandes, kerstkransen en andere kerstgerelateerde artikelen kunt u bij ons online kopen. De kerstartikelen zijn te bestellen voor zowel consumenten dan wel de zakelijke markt. Bij alle kerstartikelen zijn duidelijke beschrijvingen, foto’s en video's te zien. De kerstartikelen voldoen aan de gestelde brand- en veiligheidsvoorschriften. (KEMA / TÜV, NEN EN 71-2) Wij wensen u alvast fijne kerstdagen!
Alle Kunstkerstbomen
Natuurlijke PE Premium Kunstkerstbomen
Deluxe PVC Kunstkerstbomen
Kunstkerstbomen met geïntegreerd Smart LED verlichting
Actie Kunstkerstbomen met Smart LED verlichting
Grote Kunstkerstbomen vanaf 3M - 4,5M
Besneeuwde Kunstkerstbomen & Smart LED
Gekleurde Kunstkerstbomen & Smart LED
1 Minuut Kunstkerstbomen & LED
Halve Wand Kunstkerstbomen & Smart LED
Kunstkerstbomen voor buiten & LED
Alle Kunstkerstbomen
Natuurlijke PE Premium Kunstkerstbomen
Deluxe PVC Kunstkerstbomen
Kunstkerstbomen met geïntegreerd Smart LED verlichting
Actie Kunstkerstbomen met Smart LED verlichting
Grote Kunstkerstbomen vanaf 3M - 4,5M
Besneeuwde Kunstkerstbomen & Smart LED
Gekleurde Kunstkerstbomen & Smart LED
1 Minuut Kunstkerstbomen & LED
Halve Wand Kunstkerstbomen & Smart LED
Kunstkerstbomen voor buiten & LED
Contact info
Engelstilstraat 14, 9671 JH, Winschoten, Netherlands
- +31 597 413546
- info@kunstkerstbomen.nl
- www.kunstkerstbomen.nl
3.9
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend!
Very fast shipping, easy to assemble. Beautiful tree.
November 15, 2023
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Lea,
Thank you very much for your review!
Merry Christmas from the Royal Christmas team!
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Reply from www.kunstkerstbomen.nl
Dear Rudolphe,
Thank you very much for your review!
Merry Christmas from the Royal Christmas team!
Looks amazing !
November 6, 2023
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear AlexV.,
Thank you very much for your review!
Merry Christmas from the Royal Christmas team!
Is looking very nice
Is looking very nice, very natural and is a good quality. I recommend it ❤️ I love it
November 17, 2023
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Lulia Lova,
Thank you very much for your review!
Merry Christmas from the Royal Christmas team!
Super excited for the new Christmas…
Super excited for the new Christmas tree
Congratulations
October 26, 2023
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Eduard Dimitriev,
Many thanks for your review! Great to hear that you like your new Christmas tree a lot! On behalf of the team of Royal Christmas we wish you already happy holidays!
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just perfect like expected
November 10, 2023
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Marty,
Many thanks for your review!
On behalf of the team of Royal Christmas we wish you happy holidays!
Very happy with our Christmas tree
Very happy with our Christmas tree. Quick delivery.
November 7, 2023
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Kenneth Hansen,
Many thanks for your review! Greato to hear that you are fully satisfied! On behalf of the team of Royal Christmas we wish you already happy holidays!
Great customer service and products
Great customer service and products. Recommend!
November 9, 2023
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Martin T.,
Many thanks for your review!
On behalf of the team of Royal Christmas we hope you will enjoy our products and wish you already happy holidays!
Fantastic Christmas 🎄
Fantastic Christmas 🎄 it looks like a real one so christmas can't come fast enough so I can get out of the box and decorat it.
October 25, 2023
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Nanna,
Many thanks for your review! Great to hear that you are fully satisfied! On behalf of the team of Royal Christmas we wish you already happy holidays!
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The most wonderful purchase
I would like to leave a review on this Christmas tree . I have been looking for such a Christmas tree for a very long time. I needed it to be of high quality + as similar as possible to the present + it was in the snow + a built-in garland. I saw what I wanted on the website. After ordering , the parcel was delivered on time , the track number was traced . I had a few questions to the manufacturer, they answered me quickly and answered all my questions. On New Year 's Eve we had the most wonderful Christmas tree . I am very pleased and heartily recommend this manufacturer to everyone .
November 30, 2022
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Ольга Цой1,
Great to hear that you are very satisfied with your artificial Christmas tree!
On behalf of the team of Royal Christmas we wish you a healthy, prosperous 2023!
Team Royal Christmas
Thank You!
Fast delivery even though it was December! Very beautiful trees!
December 20, 2022
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Mrs. Emmi,
Many thanks for your review! Great to hear that the delivery went very fast and you love our trees!
On behalf of the team of Royal Christmas we wish you happy holidays!
Delivery was very fast and the tree was…
Delivery was very fast and the tree was just as in the picture
Had small issue with the lights and customer service fixed it over the email the same day. So overall very positive experience. Prices are also much lower than average in the shops
November 29, 2022
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Daria Kudina,
Great to hear that the problem with your tree has been solved and you are fully satisfied!
On behalf of the team of Royal Christmas we wish you a Merry Christmas!
Horrible costumer service
#royalchristmas ,Horrible costumer service, an error in our command we received a tree with the wrong part, and it’s a nightmare to return, exchange it , or get a refund. they are dishonest, and rude, they lie to us everyday.
December 10, 2022
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Jemma Levergne,
We apologize for the inconvenience, please contact our customer service again at info@royalchristmas.nl regarding your complaint and order number, so we can have a look at it again.
Team Royal Christmas
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Horrible customer serive
Simply, never buy from Royal Christmas. You will have your worst online shopping experience. I placed an order of more than €1000 on a few items including a Christmas Tree on their website. The Christmas tree arrived in an open box, totally used, with no label and missing parts. I was very disappointed why such an expensive item should arrive in this status. When I contacted them, they simply refused to replace the tree or offer compensation. Unbelievably rude and unhelpful customer service.
November 27, 2022
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Sassan Aminzadeh,
We do not understand the above story which you are saying over here. Please contact our customer service regarding your order number so we can have a look at your order and reply to you with a correct solution.
Team Royal Christmas
The Christmas tree is not as lush as I…
The Christmas tree is not as lush as I had imagined. The tree can be seen through, as can the metal parts. Some of the branches look very much like artificial trees. Some of the branches look real. It's a mixed combination. But not bad, just didn't get the wow effect! I had imagined the Christmas tree to be more lush.
The delivery was fast and the service was friendly.
November 16, 2022
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Marja,
Very sadly to hear that you are not fully satisfied with your tree. Did you also try to fould all the branches correctly. We apologize for the inconvenience!
Team Royal Christmas
Even more disappointing
This started out to be a 4 or even 5 star review. The tree is as expected, and very good quality. The problem is, we received it last Friday and on Monday, the exact tree we purchased was discounted 20%. We requested a price adjustment for the ~1500 Euro difference, and have not received it, or even the courtesy of a reply to our emails. Very disappointing, and causing us to not recommend Royal Christmas.
In response to the reply I received below: I sent 2 emails, the first on Monday when I received notice of the sale. I have just sent another one, including the order number, to customer service.
Update 3/22/22: I have still received no reply to my emails. No acknowledgement, no price adjustment. I think that the circumstances around my purchase of a E1000 tree warrant at least that. Replying to this review so that people think you’re taking action and then you don’t, is also a bad practice.
Update 3/30/22: Now, I’ve sent FOUR emails as requested and received a reply to NONE of them. Is this ridiculous or absurd? Maybe both. Why do you keep asking me to email you when you don’t answer?
Update 5/09/22: Absolutely NOTHING has been done about this issue. All of the “contact us again, we’ll work it out requests” are just a sham as I have done this repeatedly and never received any reply, except to this review. They want people to think that they are solving the problem when they absolutely are NOT. Buyer beware!
March 17, 2022
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Mr. / Mrs C. Dillon,
Did you sent an e-mail to our customer service? Or contacted one of our colleagues? If you sent us an e-mail regarding this problem with the payment, we will investigate this matter for you again. Please clearly provide the order number in the e-mail so we have all the information.
28-03-2022
Dear Mr. / Mrs C. Dillon,
Please contact us / our customer service at info@royalchristmas.nl regarding your order again, we will find a solution and want to solve this matter / issue.
We apologize for the inconvenience!
Team Royal Christmas
Great professional People!
March 7, 2022
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Jose San Jeronimo Cano,
Many thanks for your review! We hope you will enjoy your order a lot!
Team Royal Christmas
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Reply from www.kunstkerstbomen.nl
Dear Doralisa Bujtar,
As you can see in our webshop, the item you have ordered is available 6 September, we also send you this information by e-mail.
This is not correct, you give us a 1 star review, which is not correct.
Team Royal Christmas
Very satisfied
The Christmas tree is really beautiful and conforms to the description. Quick delivery. I am very satisfied
February 18, 2022
Reply from www.kunstkerstbomen.nl
Dear Bernadette Cabale,
Many thanks for your positive review!
On behalf of the team of Royal Christmas we hope you will enjoy your tree for many years!
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY!
They take your money then ask you you to pay import duties!!
Absolute disgusting company
January 29, 2022
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Mr. Gerry,
As you know you have to pay import duties when buying goods outside the UK from European countries. This is because of the UK / Brexit rules.
We have done the best we can for you, als shipped the product straight away after ordering.
We already refunded the payment to you.
We apologize for the inconvenience.
Team Royal Christmas
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