I chose La Redoute as they had the item I wanted on offer and it was the best value I could find. Easy ordering process and item delivered swiftly to my collection point of choice. I'm giving 4 stars... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered on the Saturday and received the item on the following Friday, super speedy considering it was coming from a warehouse in France - apparently! The delivery company sent multiple texts messa... See more
Company replied
I love everything from this store. Always arrives well packaged - fragile lamp shades and even large pieces of furniture have always arrived in good condition. I have shopped from here several times... See more
Company replied
La redoute ,dressing table, 100% from beginning to end , ordering easy , despatch on time, product dressing table over the moon. Cannot praise this little beauty anymore , just perfect. Quality sup... See more
Company replied
Company details
Written by the company
La Redoute specialist in French Fashion designer clothes at great prices. We have womenswear, menswear, children's wear plus a whole range of home items. Take a look, you won't be disappointed.
Contact info
United Kingdom
- 0330 303 0199
- advisors@redoute.co.uk
- www.laredoute.co.uk
4.3
Excellent
26K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice website easy to navigate my…
Very nice website easy to navigate my purchase had to come from France and this was in super quick time
July 30, 2026
Reply from La Redoute UK
Hi L Foster,
We're so pleased you found our website easy to navigate and that your purchase arrived so quickly, even from France. It's lovely to hear you had such a positive experience.
Thank you for your feedback.
Sharron
My local courier would not deliver so O…
My local courier would not deliver so O contacted La Redoute and they sorted it quickly.
July 29, 2026
Reply from La Redoute UK
Hi Jane,,
We're so happy we could quickly resolve the delivery issue for you.
Thank you for your 5 star review.
Sharron
Still haven’t received my product
Still haven’t received my product. Lost in the couriers system apparently.
July 30, 2026
Reply from La Redoute UK
Hi Nick,
I'm sorry for the delay with the your order. We have worked with the courier and I can see the parcel was delivered today.
Thank you for your feedback
Sharron
Very easy to deal with had no problems…
Very easy to deal with had no problems at all and very good communication
July 27, 2026
Reply from La Redoute UK
Hi Ian,
We're so pleased to hear that you found dealing with us easy and that our communication was very good. We appreciate your positive feedback.
Thank you
Sharron
Excellent item
Excellent item - good quality and super easy to assemble.
Great service as usual
July 30, 2026
Reply from La Redoute UK
Hi Sally,
We're so pleased to hear you found the item excellent, of good quality, and super easy to assemble. It's lovely to know you experienced great service as usual.
Thank you for your feedback.
Sharron
Speedy great quality too
July 30, 2026
Reply from La Redoute UK
Hi Thomas,
We are so happy to hear you had a speedy service and great quality.
Thank you for sharing your positive feedback with us.
Sharron
Bought 2 rugs and a matching runner
Bought 2 rugs and a matching runner, the rugs have yet to arrive, the runner has been down 3 days and is already falling apart, not the usual quality I’ve come to expect.
July 30, 2026
Reply from La Redoute UK
Hi Matthew,
We are sorry to hear the runner is not our usual quality. And also, we are sorry your haven't yet received the other Rugs.
I have sent you and email.
Thanks
Sharron
assembly instructions should include English
I ordered from the UK,but all the instructions for assembly are in French - no English.
Also, It is not clear which instruction sheet is for the stool and which for the chairs.
July 29, 2026
Reply from La Redoute UK
Hi Stephanie,
Thank you for bringing this to our attention. We are sorry about the assembly instructions being in French and the confusion regarding the different parts. We will pass the feedback on to -the Product Team in France. I have emailed you.
Thanks
Sharron
Reply from La Redoute UK
Hi Ibrahim,
We are pleased to hear that your item was received on time and that you were happy with the good quality.
Thank you for your positive feedback.
Sharron
Order did take sometime to come
Order did take sometime to come, this was disappointing that the order was split into two also. Washed in large machine, it split the seam open, obviously not sewed correctly, otherwise was pleased with the overall look of the duvet!
July 29, 2026
Reply from La Redoute UK
Hi Sherry,
We appreciate you sharing your experience. We are sorry to hear about the split seam and the inconvenience of the split order. We are reviewing our quality control processes to prevent similar issues.
Thank you for your feedback
Sharron
Great value great selection and very…
Great value great selection and very quick process amazing
July 27, 2026
Reply from La Redoute UK
Hi Steven,
We're so happy you found great value and selection with a very quick process. We appreciate your amazing feedback.
Thank you
Sharron
highly recommend
I'm very satisfied with all products I've bought from them - curtains, the bed spread and the bed linen.
July 29, 2026
Reply from La Redoute UK
Hi Marina,
We're so pleased to hear how satisfied you are with the curtains, bedspread, and bed linen you've purchased from us.
Thank you for your lovely feedback.
Sharron
Reply from La Redoute UK
Hi Amy,
We're glad you enjoyed your experience. We're always working to improve delivery times for our customers.
Thank you for your feedback.
Sharron
Love the soft quality sheets / nice…
Love the soft quality sheets / nice stretch/wish they were a bit deeper though for my deep mattress/ordered them in white & light grey / lovely. Going to buy 2 more if I can get them at a good price. /
July 29, 2026
Reply from La Redoute UK
Hi Holy,
We're pleased to hear you love the soft quality and nice stretch of your new sheets. It's great that you find them lovely and are considering purchasing more. We appreciate your feedback regarding the depth for your mattress.
Thank you
Sharron
Quality / Order
July 29, 2026
Reply from La Redoute UK
Hi Samuele,
Thank you for your 5 star review.
Sharron
Reply from La Redoute UK
Hi Kath,
We're pleased to hear that you found the entire process, from ordering to delivery and returns, to be straightforward.
Thank you for your positive feedback.
Sharron
Lovely piece
Easy ordering, super quick delivery, and great price. Excellent delivery value too
July 29, 2026
Reply from La Redoute UK
Hi Emma,
We're so pleased to hear you found the ordering process easy, experienced super quick delivery, and appreciated the great price and excellent delivery value.
Thank you for your wonderful feedback.
Sharron
La Redoute we’re brilliant as usual
La Redoute we’re brilliant as usual.
The furniture we ordered is beautiful very good quality and ready built.It arrived efficiently when they said it would.
July 29, 2026
Reply from La Redoute UK
Hi Catherine,
We're so pleased to hear you found our service brilliant as usual. It's wonderful that your furniture is beautiful, of very good quality, and arrived efficiently as expected.
Thank you for you positive feedback.
Sharron
Quick efficient service
Quick efficient service. Good value purchased product , easy to use website.
July 29, 2026
Reply from La Redoute UK
Hi Margaret,
We're so pleased to hear you experienced quick and efficient service, and that you found our website easy to use. It's wonderful to know you're happy with the value of your purchased product. Thanks Leanne
Reply from La Redoute UK
Hi Richard,
We appreciate your positive feedback and are so happy you found our service easy to use and enjoyed our fast delivery. Thank you for sharing your experience. Thanks Leanne
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.