La Redoute UK Reviews 

25,467
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,562 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and stylish design of products, often finding great value and affordable prices, especially during sales. The delivery service is widely appreciated for its speed and efficiency, with many items arriving well-packaged and on time. People also find the ordering process to be easy and straightforward. However, some customers also noted issues with orders not arriving or being incomplete, and some items arriving damaged. A few other people also felt that certain products had quality issues, such as poor finishes or fraying. Additionally, some reviewers mentioned that delivery times could be longer due to items shipping from France.

What people talk about most

Product

Customers had positive experiences with product, often praising the excellent quality, range, and value of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and speed of... See more

Quality

Reviewers mention positive feedback about quality, highlighting excellent quality and a wide range of goods,... See more

Order

Consumers find order to be ambiguous, with many reviewers reporting easy ordering processes, quick delivery,... See more

Price

Clients share positive opinions on price, with many reviewers highlighting competitive and great prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I chose La Redoute as they had the item I wanted on offer and it was the best value I could find. Easy ordering process and item delivered swiftly to my collection point of choice. I'm giving 4 stars... See more

Company replied

Rated 5 out of 5 stars

I ordered on the Saturday and received the item on the following Friday, super speedy considering it was coming from a warehouse in France - apparently! The delivery company sent multiple texts messa... See more

Company replied

Rated 5 out of 5 stars

I love everything from this store. Always arrives well packaged - fragile lamp shades and even large pieces of furniture have always arrived in good condition. I have shopped from here several times... See more

Company replied

Rated 5 out of 5 stars

La redoute ,dressing table, 100% from beginning to end , ordering easy , despatch on time, product dressing table over the moon. Cannot praise this little beauty anymore , just perfect. Quality sup... See more

Company replied


Company details

  1. Clothing Store
  2. Furniture Accessories
  3. Furniture Store

Written by the company

La Redoute specialist in French Fashion designer clothes at great prices. We have womenswear, menswear, children's wear plus a whole range of home items. Take a look, you won't be disappointed.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.3

All reviews

(25,467)

7,583 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have bought this item before and been…

Have bought this item before and been very happy with it.

July 26, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi,

We're so pleased to hear you've been happy with this item on previous occasions and that you continue to be satisfied. We truly appreciate your positive feedback! Thanks Leanne

Rated 5 out of 5 stars

Quality bedding

Quality bedding

July 27, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Sandi,

Thank you so much for your lovely feedback, we really appreciate it!

Thanks,
Megan

Rated 5 out of 5 stars

Really happy with purchase. Definitely recommend

I recently ordered from La Redoute UK and I couldn’t be happier. Communication was great, the polo shirt arrived really quickly and it’s nice to deal with a genuine company where you know the items are real and the quality is amazing. They are also very competitive with their prices.

July 23, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Roz,

We're so happy to hear you're delighted with your recent order! It's great to know that our communication was helpful, your polo shirt arrived quickly, and you appreciate the quality and competitive pricing of our items. Thanks Leanne

Rated 3 out of 5 stars

Extremely slow at delivery

Extremely slow at delivery, dont expect anything for at least a week very expensive delivery charges to say that nothing moves during the weekend. Don't bother emailing to ask where your parcel is they will just wait until it is eventually delivered before replying

July 28, 2026
Unprompted review
La Redoute UK logo

Reply from La Redoute UK

Hi Aidan,

We're sorry for the extended delivery time and the cost. We appreciate you sharing your delivery experience with us. We are actively reviewing our delivery processes and communication to prevent such delays and improve our service.

Thanks,
Megan

Rated 3 out of 5 stars

Attractive bedding, rough texture

Attractive bedding, love the colour, but is particuarly rough (have seen other reviews saying the same, wish I had read them) and has assumed duvet would come with 2 pillowcases, but it does not. Annoying since it will be difficult to find this exact shade anywhere.

July 27, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi,

We're sorry to hear that the bedding didn't fully meet your expectations. We understand your disappointment regarding the texture and the missing pillowcases, especially given the unique colour. Your feedback is valuable and we will take it into consideration.

Thanks,
Megan

Rated 5 out of 5 stars

LaRedoute offers excellent all- round value and service

LaRedoute offers excellent quality and variety of products plus an efficient, professional service. The doormats purchased are just what we were looking for in size,design and price. As a long-standing customer, I would happily recommend this company.

July 27, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Elaine,

We are so pleased to hear you appreciate the excellent quality and variety of our products, as well as our efficient and professional service. It's wonderful that the doormats were exactly what you were looking for, and we truly value your long-standing custom and recommendation. Thanks Leanne

Rated 5 out of 5 stars

Well made

Well made
Good fit
Nice material

July 27, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi,

We're so glad to hear you appreciate the quality, fit, and material. Thank you for your wonderful feedback! Thanks Leanne

Rated 5 out of 5 stars

Great value

Great value

July 24, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi,

Thank you so much for your lovely feedback, we really appreciate it!

Thanks,
Megan

Rated 5 out of 5 stars

Great experience …

Easy to order and delivery was faster than expected.

July 27, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Shaz,

We're so pleased to hear that you found the ordering process easy and that your delivery arrived faster than you expected. Thank you for your positive feedback! Thanks Leanne

Rated 5 out of 5 stars

Speedy delivery, high quality

Speedy delivery of very high quality products. Thank you!

July 27, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi,

We're so pleased to hear that you experienced speedy delivery and received very high-quality products. Thank you for your positive feedback! Thanks Leanne

Rated 5 out of 5 stars

Easy and straightforward online…

Easy and straightforward online shopping experience. Shipping and delivery smooth and fast. Happy with my purchase

July 27, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Kat,

We're so pleased you found your online shopping experience easy and straightforward. It's wonderful to hear that the shipping and delivery were smooth and fast, and that you're happy with your purchase! Thanks Leanne

Rated 5 out of 5 stars

love la redoute

love la redoute, been a very happy customer for over 30 years.everything they sell is high quality.
very quick delivery.

July 27, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Hannah,

We are so pleased to hear you've been a happy customer for over 30 years! It's wonderful that you consistently find our products to be high quality and appreciate our quick delivery. Thank you for your continued loyalty! Thanks Leanne

Rated 5 out of 5 stars
La Redoute UK logo

Reply from La Redoute UK

HI Annie,

We are so pleased to hear that you were happy with both the prompt delivery and the lovely quality of your items. Thank you for your positive feedback! Thanks Leanne

Rated 5 out of 5 stars

Arrived on time

Arrived on time. Always nicely wrapped too n

July 27, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Heather,

We're so pleased to hear that your order arrived on time and was nicely wrapped. Thank you for your positive feedback; we appreciate it very much. Thanks Leanne

Rated 4 out of 5 stars

The delivery was on time,the delivery…

The delivery was on time,the delivery guys were polite and helpful ,but unfortunately two pieces were damaged so have to Waite for replacements . I don’t think enough care is taken with forklifts and the handling of items as I see time after time things are damaged .

July 24, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Eric,

We appreciate you taking the time to share your feedback. We are truly sorry to hear about the damaged pieces and the inconvenience this has caused. We are actively looking into our handling procedures to prevent such issues in the future. We value your patience as we arrange for replacements.

Thanks,
Megan

Rated 5 out of 5 stars

Great all round.

easy to use website, good choice of quality products at a reasonable price delivered on time.

July 27, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi,

We're so pleased you found our website easy to use and appreciated the good choice of quality products at a reasonable price, delivered on time. Thank you for your feedback! Thanks Leanne

Rated 4 out of 5 stars

The jumper is lovely

The jumper is lovely, at the right price, and the service was good.

July 27, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Patricia,

We're so pleased you found the jumper lovely, at the right price, and that you received good service. We truly appreciate your positive feedback!

Thanks,
Megan

Rated 5 out of 5 stars

So simple to order and collect items at…

So simple to order and collect items at the post office. Items ordered are always first class.

July 27, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Jan,

We're so pleased to hear that ordering and collecting items was simple for you, and that you consistently find our items to be of excellent quality. Thank you for your positive feedback! Thanks Leanne

Rated 5 out of 5 stars

Quality linen at an excellent price.

Easy ordering process. Delivered as expected. I am delighted with the linen shirt. It's great quality and the fit is perfect.

July 27, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Gilly,

We're so pleased to hear that your ordering process was easy and that you're delighted with the quality and perfect fit of your linen shirt. Thanks Leanne

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