Bought a head torch 8 months ago been sat in my van in the glove box, used it 4 times since owning and the torch its self is knackered even got a brand new battery to test it and still nothing. Contac... See more
Company replied
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I bought the heralded new XEO 19R and after a few uses over the last 6 months it now switches itself off continually due most likely to some internal wiring problem will update if I get a reasonable r... See more
Have had Ledlenser C7 Classic for 6 years. A brilliant product. Unfortunately, it broke recently and I raised a warranty/guarantee claim via their website (the warranty is 7 years). Faiza,... See more
Company replied
my 18 month old Ledlenser headlight developed a fault on the charging circuit (would not charge battery). I had registered the light from new, emailed them about retuning for repair, posted accordin... See more
Company details
Written by the company
Ledlenser ist einer der Weltmarktführer für portables Licht und hat sich seit dem Jahr 2000 als Hersteller der ersten LED-Taschenlampen weltweit einen Namen gemacht. Das Portfolio umfasst leistungsstarke Stirn- und Taschenlampen, Laternen sowie mobile Arbeitsleuchten für Outdoor, professionelle Anwendungen und den Alltag. German Engineering & Design, innovative Technologien wie das Advanced Focus System und höchste Qualitätsstandards machen Ledlenser Produkte weltweit zu zuverlässigen Begleitern. Was in Solingen begann, ist heute eine globale Marke mit über 600 Mitarbeitenden, eigenen Standorten in Europa und Asien sowie Vertriebspartnern in mehr als 80 Ländern. Mit über 100 Schutzrechten und zahlreichen Auszeichnungen treibt Ledlenser portable Lichtlösungen kontinuierlich voran.
Contact info
Kronenstr. 5-7, 42699, Solingen, Germany
- +49 212 5948 0
- info@ledlenser.com
- www.ledlenser.com
4.3
Excellent
545 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 month
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Fabulous customer service
Fabulous customer service. I had an issue with an MT10 it was nearly a year old, They tested it for me and exchanged it for a brand new one. How lovely to see companies who stand by their policies. Thank you so much
November 18, 2019
Unprompted review
worst customer service !
worst customer service !! no reply on any mails
we bought 5 Petzl's now and is much better
November 13, 2019
Unprompted review
Excellent torch
Had my LEDlenser 9804 Police-Tac torch for 18 months. VERY inpressed with build quality and brightness. Bought one for my son. He's imressed as well. My torch developed a flaw...would randomly switch off. Let LEDCO know...they handle warranty in UK. They sent form, I returned torch and it was replaced within the week. EXCELLENT customer service. Thank you.
January 23, 2019
Unprompted review
Number One
Best customer service and warrenty service I have ever encountered.
January 12, 2017
Unprompted review
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