LEEDS MOTOR CO LIMITED Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and completely free of pushy sales tactics during the entire purchasing process. Consumers also highlight the smooth, straightforward paperwork and efficient service that made buying a vehicle completely stress-free and enjoyable. Though some reviewers were not happy with minor vehicle condition issues discovered upon collection, such as unexpected mechanical noises or faulty built-in features. A few people also mentioned experiencing initial frustrations regarding pre-delivery checks and minor cosmetic flaws before these matters were ultimately addressed. Reviewers appreciate the broad selection of cars available, though a small group noted that post-purchase follow-up required extra effort.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, patience, and... See more

Service

Customers had positive experiences with service, noting a relaxed and pressure-free environment during their... See more

Product

Reviewers highlight positive aspects of product, with many people expressing great satisfaction after finding... See more

Customer service

Consumers find customer service to be positive, highlighting helpful and responsive staff who answer all... See more

User experience

People report positive experiences with user experience, highlighting that the entire process from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Leeds Motor Company (Burley Place) looking for a car for my daughter and was dealt with by Jeremy. He was friendly, not pushy, patient and answered any questions we put to him. After inspec... See more

Rated 5 out of 5 stars

Purchased a Jaguar F-Pace from Leeds Motor Company and have had premium service from start to finish from Nick. The vehicle was very reasonably priced to start with and Nick with no quibbles about re... See more

Rated 5 out of 5 stars

Leeds Motor Company must hand-pick every single vehicle they choose to display for sale on their forecourts in Leeds. There are a myriad of good value and quality cars on display. Everyone of th... See more

Rated 5 out of 5 stars

I bought my first car from here 4 years ago and was entirely happy with this little runaround until an idiot smashed into this writing off. The service was excellent given by Callum so I have now ret... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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4.8

All reviews

(207)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid buying a car from here

Avoid buying a car from here!

I purchased a car from here august 2022.
I wasn’t happy with the paint work / body work or the faulty screen inside the car.
Tony assured me that they would sort all of this for me before my warranty ran out.
I then got a phone call from his manager telling me I had to contribute to the rectification of the faults & pressured me into keeping the car.
I sent the car back to get some body work done. Tony was unable to supply with me with accurate documents for the work undertaken from the paint shop & made up figures around the rectification cost. As it has turned out they just bodged up the paint work & sent the car back to me.
They also bribed me into removing a negative review by offering to pay for me screen repair.
Having forked out a lot of money for the car I’m left feeling very frustrated & lied to.

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

We came to sell my daughters car and…

We came to sell my daughters car and spoke with Nick. He was a great guy very genuine and gave us a fantastic price. Would certainly recommend Leeds Motor Comoany for selling your car but they also have some amazing cars on the forecourt as well

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

Kevin you are a superstar

Kevin you are a superstar! Excellent and efficient service from start to finish. Not your usual “pushy” salesman. Made to feel welcome from the outset. Great choice of cars at good value. Will highly recommend Leeds Motor Company to anyone looking for quality used cars and a warm friendly salesman.

April 15, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company

Very helpul, friendly and knowledgeable. Went above and boyond stayed behing multiple times. Would highly recommend, very professional

April 6, 2023
Unprompted review
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Rated 5 out of 5 stars

Friendly and professional service

My son Tom bought a car from Leeds Motor Co today and Kevin was so helpful and friendly. There was absolutely no pressure. Tom loves his car and I would recommend Leeds Motor Co for a friendly and professional service. Thank you Kevin!

January 21, 2023
Unprompted review
Rated 5 out of 5 stars

Go to Leeds Motor Co for your car purchse

Would recommend Leeds Motor Co. to any prospective car buyers. they had a good range of cars, at a range of prices, across the three sites. We were really well looked after by Sam at the Burley Place branch. There was no "hard sell" pressure to buy which was a welcome relief from other car companies we have visited. The issues with the car that needed sorting, prior to purchase were all done, ready for when we picked it up.

What could have been a stressful and drawn out process was made easier by Sam and the team. Cheers!

November 3, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid this company

I have received the managers comments on an email complaint I sent

I was prepared to pay the asking price but the report of the manager is inaccurate

I repeat I would not advise anyone to consider purchasing from this company

October 22, 2022
Unprompted review
Rated 5 out of 5 stars

This is the kind of company that…

This is the kind of company that provides a very thorough service. Everything was in place for me, the car was in great condition and at a great price too. Can't speak highly enough of them and so happy I decided to purchase from them. They even picked me up at the train station. My dealings were with Jake and nothing at all was a bother to him. He explained everything thoroughly and was very professional and friendly. Top lads

October 20, 2022
Unprompted review
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Rated 5 out of 5 stars

Audi A1 from Kevin

Just purchased an Audi A1 from Kevin, fantastic customer service from start to finish. Very helpful throughout and such a smooth process! Highly recommend.

September 23, 2022
Unprompted review
Rated 5 out of 5 stars

10/10!!

Got my first car from Leeds Motors and I can’t recommend them enough! Put £20 fuel in my car which was lovely of them! Made sure everything was perfect before picking up my car! The car looked brand new inside and outside! Done a great job! Thankyou Tony!
Brilliant guy!
Definitely recommend :)

September 10, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service!!

Went to go look at a car was dealt with by Tony. Great customer service skills and explained everything thoroughly. Would advise family and friends to use in future!

August 21, 2022
Unprompted review
Rated 5 out of 5 stars

A pleasure doing business

A pleasure doing business.
From the moment I stepped on their premises, I felt comfortable. I asked to see a vehicle, I was handed the keys by Tony, and I was left to my own devices. At no point was I pressured into a sale, or a holding deposit. I arranged to call back for a test drive, the car had a new battery, disks and pads had also been fit to the car. I was handed the keys, told to take it for a good long drive on my own. Job done, I now own the car. They gave me a good price for my trade in, and now I couldn’t be happier. Thank you to all at Leeds Motor Company, especially Tony. I’ll see you in 3 years to buy a Giulia.
Thanks again.

August 20, 2022
Unprompted review
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Rated 5 out of 5 stars

AMAZING SERVICE

Purchased a car with this company 2 weeks ago. Service was exemplary from start to finish. Kevin was amazing. I bought the car from Heathrow area. He did all he could to make the transaction from far away as smooth as possible. Love the car!! Thank you Kevin for your time and patience with all our questions.

July 23, 2022
Unprompted review

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