Lenovo Reviews 

Can't belive I need to give this a one star - should be nil. Pathetic after sales - misleading and obtrusive. The complete opposite of 'buisness pro' service. The backpack I received is defective, manufactured with a bump along the zipline - but apparently I have to return everything (laptop bundle) to get a replacement or refund for the bag!!! Despite having my internal IT personalise it, having stuck my logo stickers on, and the fact that I am reliant on this as my only working laptop! They have no common sense, no respect for customers and are impossible to deal with. For their inability to accept a return and refund a £10 bag.... they would rather refund in full a used, personalised laptop which they will not be able to resell and therefore lose a purchase of over £1400..... wish I had never dealt with them. Will be complaining via my credit card company too - Lenovo staff I dealt with (over the phone and with a hard to understand accent) demonstrated little or no knowledge of UK consumer law and/or was happy to have their company breach it. Worst customer care I have ever experienced for such a product.

Rubbish, just totally Rubbish.

Wireless headphones, expensive and two sets have failed now, £120 gone. Keyboard is the same and all keys now stick. Its just rubbish junk.

UPDATE: Less than 24 hours after posting this review and sending Lenovo a formal complaint setting out the full timeline, confirming that I had returned the laptop through their authorised process, and referring to my consumer rights and the overdue refund, I received the full amount back.

I also made clear that I would escalate the matter through my bank and, if necessary, pursue a formal claim. After weeks of delays and being told the return was still under investigation, the refund was finally processed.
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Do this company care at all about their customers? I have been waiting for a refund for 3 weeks now. The normal time is 6-7 working days.

Each customer services person is polite and tries to be helpful then "escalates" the issue.

I am not sure what that means as then nothing happens.

There is just no willingness to resolve it. The return package is sitting in a warehouse somewhere and they do not seem to care about a customer needing a refund.

My Mum is blind, disabled and 102. She uses a Lenovo P12 tablet held close to hear tv . 3 years old and the battery needs replacement but it's a sealed unit and they want just over £100 to replace it ! Warranty only is one year. Not much for the price. Tech support apologize but have no other options. You'd think a large, profitable company like Lenovo might find a tablet so a 102 year old lady could get a bit of entertainment. Would improve their poor image no end but harshly want to charge a third of what a new tablet might cost ! Shame on them !

I have a Lenovo laptop. After about a year the integral mouse/touchpad stopped working. I took it back to Currys (where I bought it from) three times and they couldn't fix the problem. I also took it to an independent laptop repair service - twice - they couldn't fix it either. There seems to be a software issue with updates that contradict each other and stop the integral mouse/touchpad working. It also doesn't seem to be possible to stop the updates.

I bought two gaming laptops, the
Legion Slim 5 14 (R7-Windows 11 Home-32GB-1TB-RTX 4060). The laptop was fine for a year but then I noticed that while gaming the CPU temp was really hot, near 100 degrees. I had premium care so contacted Lenovo, they changes the fans and re-applied thermal paste. A year later, the same problem occurred again. I contacted Lenovo and was told that this was normal. I explained to the technician that the CPU was not running at 100 degrees after the last fix, this was not accepted. I now avoid gaming on the laptop, luckily have a pc I can game on. I would strongly recommend not buying any lenovo gaming laptops. I had an asus laptop previously, never had this issue.

My experience ordering directly from Lenovo has been extremely disappointing.

My order was marked as “delivered”, but I never received it. After contacting Lenovo, I was told their investigation would take around 15 days. During that investigation, it became clear that the delivery address had been changed and approved, yet I still never received my order.

Despite waiting for over a month and repeatedly contacting customer service, Lenovo has failed to resolve the issue. Instead of taking responsibility, they have now closed my case, claiming the parcel was successfully delivered based solely on the courier’s proof of delivery. They have also refused to investigate further because they say their 14-day liability period has expired—even though I reported the issue and relied on their investigation process.

The customer service has been frustratingly poor. Different representatives provided conflicting information, promised investigations that led nowhere, and ultimately left me without either the laptop I paid for or a meaningful resolution.

If you’re considering buying directly from Lenovo, be aware that if something goes wrong with the delivery, you may find yourself caught in a cycle of delays, poor communication, and no accountability. I expected far better service from a global technology company.

Extremely disappointed with Lenovo's customer service.

I purchased a Lenovo IdeaPad Pro 5, and after just four months of careful home office use, the up arrow key developed a fault. The key still works, but the retaining mechanism no longer stays clipped into place during normal typing.

I contacted Lenovo expecting a warranty repair. Instead, I was told over the phone that it was "customer-induced damage" and was sent a repair quote without the laptop being physically inspected.

I then spent a considerable amount of time trying to make a formal complaint. I was passed between departments, transferred to chatbots, directed to automated systems, and even had a call drop while I was being transferred to someone who was supposedly able to help.

My biggest disappointment isn't just the warranty decision—it's the complete lack of a straightforward complaints process and the difficulty in speaking to someone who can actually review the case.

Based on this experience, I would think very carefully before purchasing another Lenovo product.

I tried to order an item online and failed to pay by card even after trying ten times, that is how their system is. Then I contacted sales team online and paid by bank transfer the same day (which was a lot of work). And then even after 7 working days of payment, and sending them the proof of payment, they are still not shipping the item. Is this company a joke?

This brand is a disgrace! A three-year-old premium laptop needs a motherboard replacement, even though it hasn't been misused! And they're not acting in good faith! It's an insult to the consumer. Don't buy Lenovo; their technology quality is rubbish

I purchased a Lenovo Legion Go S and initially raised a warranty claim for a charging fault. A Lenovo technician attended my home on 7 July and replaced the motherboard. Whilst this repair successfully fixed the original charging issue, it created a catalogue of new problems that have left me without a functional device for weeks.

During the repair, the technician damaged the device casing, leaving visible marks that were not present beforehand. Worse still, the motherboard replacement introduced multiple new faults, including overheating issues, loss of Wi-Fi connectivity, and several controls becoming non-functional. Incredibly, a device that was sent for repair with a single fault was returned to me in a significantly worse condition than before Lenovo touched it.

What has made this experience even more frustrating is the complete lack of communication and ownership from Lenovo. I have repeatedly had to chase for updates, call support for progress reports, and follow up on promises that never materialised. Time and time again I have been told I would receive updates, only for nothing to happen. The entire process has felt like a game of phone tennis, being passed between departments with nobody taking responsibility for resolving the issue.
I was originally advised that repairs typically take 7–10 days, yet I am now being told further parts are required to fix problems caused by Lenovo's own repair attempt.

What should have been a straightforward repair involving minimal downtime has turned into weeks without my device through no fault of my own.
My biggest disappointment is not that a fault occurred – these things happen. It is the fact that Lenovo's repair process damaged my device, introduced additional faults, failed to provide meaningful communication, and then left me constantly chasing for information.

At no point have I felt like Lenovo has recognised the impact this situation has had on me as a customer.

I have owned products from numerous technology brands over the years and have never experienced a warranty process handled this poorly. A simple charging repair has escalated into physical damage, overheating issues, Wi-Fi failure, broken controls, missed updates, broken promises, and ongoing delays.

Based on my experience, Lenovo's customer service and repair process have fallen well below the standard I would expect from a major technology manufacturer.

Extremely disappointing and I have completely lost confidence in Lenovo's after-sales support.

I am extremely disappointed with my experience purchasing two Yoga Pro 7i Gen 11 Aura Edition (15" Intel) laptops from Lenovo.

I ordered two identical laptops, both advertised as including the Lenovo Pen. However, I received two devices with different functionality:

Laptop 1: The Lenovo Pen works on the touchpad but does not work on the touchscreen.
Laptop 2: The touchscreen responds to finger touch, but the Lenovo Pen does not work at all.

This is extremely frustrating, as I specifically ordered two identical models and reasonably expected them to have the same specifications and functionality. The fact that they behave differently suggests that I may not have received the correct products or that there is an issue with the hardware supplied.

I would like to acknowledge that your Technical Support team has been professional and has genuinely tried to resolve the issue. Unfortunately, despite their efforts, the problem remains unresolved.

What is even more disappointing is the lack of support from Customer Care. I have contacted your Customer Care team several times and repeatedly requested a callback from a manager, yet no one has contacted me. This level of customer service is unacceptable, especially considering that I have spent over £5,000 on Lenovo products.

I now expect Lenovo to investigate this matter as a priority and provide a satisfactory resolution. This may include replacing the laptops with the correct specification, supplying the correct compatible hardware, or offering another appropriate solution.

At present, I feel that I have not received the products I paid for, and I am extremely concerned by the inconsistency between two supposedly identical laptops. Unless this matter is resolved promptly, I will have no option but to escalate my complaint to the relevant consumer protection authorities, as I believe I have been supplied with products that do not match the advertised specifications.

I look forward to receiving your prompt response and a resolution to this matter.

This version is stronger, more professional, and avoids wording such as "Lenovo UK are cheating with their customer," which could weaken the complaint. Instead, it clearly explains the issue and states your intention to escalate the matter if it is not resolved.

I purchased a Lenovo 14 months ago. 6 weeks out of warranty, and it stopped working completely. No one is offering to help. They want £600 to fix it - i don't expect a laptop to cease functioning when it is only just out of warranty. The lack of assistance / support is astonoshing. I would steer clear of Lenovo.

Lenovo technical support has reached the bottom and started digging.

Today I spoke to Jazmin, a gentlemen with particularly poor listening skills. He was unable to listen to the end of any sentence. When I did the same to him, he became so incoherent that I terminated the call, twice.

I have acute doorway effect because of my age. That means that if I do not get to the end of a sentence, I will forget the beginning of the sentence.

So Jazmin finally stated, on a bilaterally recorded call, that he was interrupting because I was interrupting. I asked him if he felt that age and role played any part in his model? Perhaps because I am twice his age but more importantly because I am a customer whose money goes to putting food on his table?

Is this normal policy for Lenovo?

And please, oh pretty please, do not bore us with the if you give us your details, we can deal with this. This is simply social media narrative control; exercised badly.

Perhaps I am alone in this? Perhaps everyone believes Lenovo service (as opposed to its thinkpads) is really good and this was a glitch with someone who had a migraine or no breakfast or whatever.

What do you think? What was your experience with Lenovo?

Why did I not look at Trust Pilot before giving £900 to Lenovo? New laptop arrived *(late). Touch screen defective. Collection was arranged, which failed and from there on nothing but frustration, lies, cut and paste answers. Four weeks on, still stuck with a useless laptop. Customer service is pure cut and paste lip service. Emails are ignored, promises are failed and seemingly no person cares. I would not advise anyone to purchase direct from them. Maybe from a store where you can return, but for me this is literally the WORST online experience I've ever had. I've now escalated claim to my payment provider.

Do not buy anything off lenovo. They do not value there customers. I have had a horrendous experience with lenovo. Below outlines the crazy experience I have had. Promises made for a replacement laptop and partial refund and these promises werent held i have proof. Today 26th June. They email me from a noreply@lenovo email saying they want laptop back and will issue me a refund. When an agreement written agreement was made for replacement and partial refund. Funny I look on there website and the laptop no longer available. Also i was willing to return the faulty laptop. They sent me 2 lots of return labels and both were for the wrong product and glitched. Insane this was my first time ordering from lenovo never again.

Lenovo Dispute Timeline - June 2026

• Ordered laptop on 18th June price was higher than saved basket quote agent removed my save quote i ended up in negotiations for new price when should been offered the safe quote i had.
• Courier falsely marked package as 'out for delivery' on Friday while it was still in Germany. waited around for it never arrived.
• Laptop delivered on 22nd June with severe, unfixable sound issues (Dead on Arrival).
• Lenovo tech support could not resolve the issue, leaving the machine stuck on a reset screen. Waiting hours for the machine to factory reset.
• Spoke to Manager via WhatsApp chat, who explicitly promised a full replacement and a partial refund as a goodwill gesture. Empty promises as the return still in progress been dragged out unnecessarily. I wont get replacement or partial refund till laptop is returned. But they making it diffcult to complete the return.
• Lenovo incorrectly processed a standard 'Return and Refund' ticket instead of a replacement, changing the item description to a generic notebook. When was gaming laptop.
• Front-line support refused to transfer the call to a supervisor to correct the error.
• Official support emails bounced back with delivery failure errors (postmaster block).
• Wasted personal time and money printing incorrect, glitched drop off labels provided by Lenovo. When i clearly stated for a pickup return. Multiple times. Even to a manager.

Im still trying to resolve this. Just get told different false information on multiple calls
But words dont follow actions. Staff are so unhelpful just drag out such a simple solution makes it 10 times worse. Wasted my time out of pocket due to a faulty dead on arrival machine.

I paid £2,000 for a high-end laptop with Premium cover. It has been a disaster. It will not support a second monitor. On-line support told me to reset the laptop, which cost me a couple of day's work replacing all the software I had set up. Now I am told I have to return it to base and I will be without it for 1 week. I wish I hadn't been recommended to buy Lenovo.

The worst customer service experience.

I ordered a laptop; the product itself was fine, but it wasn't suitable for my needs. I've been trying to return it for weeks and no one ever turns up to collect it

I'm now waiting for yet another returns label so I can take it to a drop-off point myself

Every time I call or message customer service, I'm told that someone is coming that day or that the issue is being urgently escalated; nothing ever happens

At this point, the support has been completely useless and I'm genuinely starting to wonder whether I'll need to pursue a formal complaint, chargeback or other legal route just to obtain a refund

Technical support deny any responsibility for the operating system. Chromebook loads 11 apps at startup regardless of shutdown with none running. Unlike suggestions on the internet there is NO option in settings to stop them. It's minutes before they can be manually terminated and the Chromebook used. It's a dog and so are Lenovo "customer services". Buy something else that's fit for purpose.

Complete breach of contract by Lenovo, failing to supply a working laptop and refusal to provide a refund to customer after the Dead On Arrival laptop was returned immediately. It took 5 months to finally get a refund via Charge Back from our bank. Without the bank we believe we'd never have got our money returned. The whole process has been extremely stressfully & incredibly time consuming. We ordered a new laptop from Lenovo direct from their own online store at the end of 2025. Received the machine a week later, only to disappointingly discover a screen with hundreds of dead pixels. A week later (it took a week to get the return certificate from Lenovo Technical Support) we returned the laptop via Lenovo's own chosen & paid for courier. We were then strung along for the next 4 months, a total of approx 20 interactions with customer services, both by phone and email. One promise after another broken by both the Customer Services & Escalations teams. Their managers all failed to progress and investigate. The Director of Customer relations that sits on the Lenovo UK & Ireland Board, completely ignored a polite letter we sent him, in our desperation to seek assistance to finally end our nightmare This is by far the most dysfunctional company myself and my family have ever dealt with in our long lives! And it appears to apply to every aspect of the company. No-one within the organisation seems to care or take responsibility, they just hope someone else will deal with the problem, or somehow it will miraculously go away all together! It absolutely doesn't deserve any custom, and won't get any ever again from our family, and we will warn neighbours, colleagues, friends of the great risk of buying a laptop from this company. It's a sad decline of a once most trusted & reliable brand. For some 20 or so years we've been regular repeat customers, with multiple members of our family continuous Lenovo laptop customers. However, now our trust in Lenovo is completely shattered, both Quality Assurance of laptop manufacture, and the sorry joke that is their Customer Services. You have been warned! Thank you for reading.