Fresh and on time, I used their services for my family in Switzerland and the quality of the bouquet was hands down the best compared to others I’ve tried. Will definitely order again, thank you
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered very expensive flowers to be delivered on a Friday I paid extra for this service and they arrived the following Monday ! It can happen but I would have expected a part refund or a gift vouc... See more
Company replied
Sabrine at LesFleurs always makes sure flowers I've ordered for my partner is delivered with both care and quality every single time. Oftentimes she responds to me within minutes during open hours, an... See more
Company replied
DO not order with this company. I ordered a delivery for Valentines's Day and this service confirmed a week ahead of time. On the day of, it showed the delivery was completed, but my partner received... See more
Company replied
Company details
Written by the company
LesFleurs.ch livre votre bouquet de fleurs dans 140 pays.
Contact info
Switzerland
- www.lesfleurs.ch
3.9
Great
945 reviews
Replied to 81% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
dissapointing experience
The flower arrangement was very different and very ugly in comparison to the internet picture and it was delivered at 5pm although it was ordered 2 days in advance. Also I was told that it was not delivered with the appropriate card . The recipient received 2 bouquets from 2 senders via this internet flowers service, and the cards were wrongly allocated.
June 24, 2018
Unprompted review
Advertisement
“UNRELIABLE!! Changed delivery date without any notification!!”
We ordered flowers for my mother-in-law in the occasion of Mother's day. We placed an order on Saturday the 12th May for the flowers to be delivered on the 13th (aka Mother's day). The order status on the 12th said that delivery date is tomorrow (the 13th). I went to check the order status in the morning of the 13th and realized that they changed the delivery date to the 14th without notifying us. I chose this service because they offered to deliver on Mother's day. If I had know that they would postpone it, I would have gone somewhere else.
May 13, 2018
Unprompted review
Branches stuck into the pot instead of growing live flowers advertised in the picture!!
We are very unhappy with the services provided by Lesfleurs.ch! We have ordered potted flowers to be delivered to my sister in Zurich for her birthday. In the picture on the Les fleurs.ch website, the flowers were blooming with violets and ciclamens. What she got was a lot of greenery with pussy willow branches stuck into the pot! So, they did not bother with the delivery of a flowering plant!! They just stuck branches of whatever they could find into the pot... And that is for 70+ Swiss francs??
For the delivery, they never called my sister, but just dumped the flowers pot to the delivery room. We have contacted my sister a few hours later and only then did she find them.
We will not use this company again. Very disappointing and careless service, and expensive for what you get, too.
April 6, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.