Lloyd & Whyte Reviews 1,472

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including prompt response times and competitive pricing. However, some customers also noted issues with customer service, mentioning unreturned calls, false promises, and a general decline in the quality of service. A few other people also felt that the company's responsiveness was inconsistent, with some queries not being addressed when specific staff members were unavailable.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Reviewers mention positive feedback about service, consistently praising the efficiency, professionalism, and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, clear, and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the prompt and... See more

Price

People report positive experiences with price. Many customers found competitive quotes and substantial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was lucky to be a VIP Client of Reeds Insurance before the Lloyd & Whyte takeover and always had a one point contact who was most helpful. We got on so well that she organised using our house for R... See more

Rated 5 out of 5 stars

Hannah Kilbane was excellent. Called for medical elective insurance for my son’s month long placements first in the Philippines and then Vietnam, as a UK Medicine student. This insurance was all new t... See more

Rated 5 out of 5 stars

We have organised our annual travel insurance policy through Lloyd and Whyte for a number of years now. Shannon usually deals with our renewal which and it has always been straightforward and any que... See more

Rated 5 out of 5 stars

We've just renewed our home insurance policy with Lloyd & Whyte. Destiny has been very helpful finding us a competitive quote, and she answered all our queries promptly and carefully. We're very pleas... See more


Company details

  1. Insurance Broker
  2. Financial Consultant

Information provided by various external sources

Welcome to Lloyd & Whyte. Offering a range of financial planning and specialist insurance services for healthcare professionals, home owners or people with a passion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent Service for Insurance Renewal

Once again we renewed our house insurance with the help of the excellent team at Lloyd and Whyte. We feel confident that our insurance is reviewed by the team and efficiently selected for us. This year we must particularly thank Alisha Oaten who was responsible for arranging our renewal. We would certainly highly recommend Lloyd and Whyte to anyone.

March 6, 2026
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Rated 5 out of 5 stars

Great service as always

Great service as always, first came across them via the Bma and they’ve been great and v friendly and efficient, would recommend !
Thank you also to Kathy middle!

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Timely service

I was contacted in a timely manner by Kathy Middle to ensure a competitive car insurance premium was offered. I have been insuring our family cars for over a decade with Lloyd Whyte and have been satisfied by the service offered.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Matthew Lindsay

Matthew Lindsay provided great assistance with my renewal and the whole process was efficient and painless.

February 27, 2026
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Rated 5 out of 5 stars

Highly Recommend

We deal with Tracey Morgan-Jones for our Household and Buildings Insurance, and have done so for many years. She has always been helpful and a delight to deal with. We would highly recommend this company.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great Team.

When I am stuck and need support a quick phone call is all it takes to be in contact with the team at Lloyd & Whyte.
Today I had help from Sarah and last week it was help from Kaitlin.
Both members of the team were extremely helpful and sent me the information I needed straight away.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Lloyd and Whyte - great motor insurance brokers.

Lloyd and Whyte have been looking after my motor insurance over many years. Kathy has been my main point of contact in recent years. She has always been most helpful and friendly, as have the rest of the staff.
Lloyd and Whyte are reliable and professional and a great firm to work with.

February 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Reliable Insurers.

Destiny at Lloyd and Whyte has done a great job of finding insurance for my listed house. I was sent renewal details and quotation in very good time. I’ve been working with L&W for many years and will continue to get house and car (Kathy middle) insurance with them.

February 17, 2026
Unprompted review
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Rated 4 out of 5 stars

Destiny was very helpful

Destiny was very helpful. She explained and clarified all my queries efficiently. She helped me understand the pros and cons of the policy and was kind enough to send it out in writing as an email too. Would really recommend her as a client advisor.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Kathy Middle went above and beyond when…

Kathy Middle went above and beyond when sorting out my car insurance this year. She is always helpful, approachable and patient. If unavailable when I call the firm, the receptionists who answer the call take my details, and Kathy always gets back to me. She is very reliable. Thank You

February 11, 2026
Unprompted review

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