Lloyd & Whyte Reviews 1,472

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent service, often highlighting their helpfulness, politeness, and extensive knowledge. Many people appreciate the prompt response times and the ease of the overall process, making interactions stress-free and efficient. Reviewers also feel that the company offers competitive quotes and provides a personalized experience, ensuring their best interests are looked after. However, some customers also noted issues with customer service, mentioning that they experienced long wait times, unfulfilled promises of callbacks, and a general lack of responsiveness. A few other people also felt that the service quality had declined, with some experiencing significant premium increases or difficulties in getting their queries resolved when specific agents were unavailable.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their excellent, helpful, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, promptness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, knowledgeable, and... See more

Response time

Reviewers consistently express satisfaction with the promptness of responses, with many highlighting quick... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they received excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hannah Kilbane was excellent. Called for medical elective insurance for my son’s month long placements first in the Philippines and then Vietnam, as a UK Medicine student. This insurance was all new t... See more

Rated 5 out of 5 stars

We've just renewed our home insurance policy with Lloyd & Whyte. Destiny has been very helpful finding us a competitive quote, and she answered all our queries promptly and carefully. We're very pleas... See more

Rated 5 out of 5 stars

Tracey, at LLoyd and Whyte, helped with our home contents renewal recently and made the whole process simple, easy and stress free. We feel reassured knowing that we’ve received a very competitive quo... See more

Rated 5 out of 5 stars

Alisha Oaten went above and beyond to find home insurance for me in a tricky situation. She kept me updated by telephone and e mail and was clear each time she communicated with me. On the telephone s... See more


Company details

  1. Insurance Broker
  2. Financial Consultant

Information provided by various external sources

Welcome to Lloyd & Whyte. Offering a range of financial planning and specialist insurance services for healthcare professionals, home owners or people with a passion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Sadie Barrance

Sadie was amazing, she supplied us with several different quotes until we got the correct cover at a good price.

February 13, 2026
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Rated 5 out of 5 stars

Lloyd and Whyte look after me

Lloyd and Whyte look after me. They, in this case Felicity, manage my household insurance arrangements. They remember that my renewal is due, take the initiative to check in on me and lead me through the process such that I know I have the cover I need, and have not missed to provide any essential information. Thank you Lloyd and Whyte, and Felicity.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

A great service from Magdalena Craggs

Magdalena Craggs has been very helpful in guiding me through our insurance requirements. Options were explained and an informed decision was made as to our best suited policy. A great service - thanks very much!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Alisha Oaten went above and beyond to…

Alisha Oaten went above and beyond to find home insurance for me in a tricky situation. She kept me updated by telephone and e mail and was clear each time she communicated with me. On the telephone she was professional and polite. I felt confident that she was well informed and I appreciated her honesty when she identified things she needed to explore further before committing to an answer. She was also realistic about how soon she would be able to get back to me, managing my expectations well. Thanks Alisha. 😁

February 9, 2026
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Rated 5 out of 5 stars

Very helpful and professional.

Very helpful and professional.

I rang for advice and the lady I spoke to was extremely helpful and professional and answered my query quickly and supportively. Thank you so much

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Hannah Kilbane - excellent all round

Hannah Kilbane was excellent. Called for medical elective insurance for my son’s month long placements first in the Philippines and then Vietnam, as a UK Medicine student. This insurance was all new to me. Hannah explained everything thoroughly. She was extremely helpful and answered all my questions - of which there were many! Fantastic service. Felt like I really mattered. No pressure either. Just a great all round experience. Thank you Hannah!!!!

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Alisha Oaten was great!

Alisha Oaten was very patient and explained everything very well as I needed to deal with a much increased household insurance premium. Alisha even phoned me at the end of her day to be sure to talk to me properly. I felt reassured and understand why I need to pay more for my insurance. Her colleague Sadie was also very helpful. Thank you!

February 4, 2026
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Rated 5 out of 5 stars

Renewal of house insurance policy

I took out a house insurance policy via the BMA a few years ago. This year the issurer involved pulled out. Lloyd & White via their advisor Destiny contacted me a week later with another offer of a policy that was significantly less expensive than the last year and it was no hassel to check the details, make a minor correction, and renew by credit card over the phone. All very easy.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Commercial insurance

Excellent service from Sam (Commercial adviser). Very professional and informative , providing a substantial saving on the cover for Commercial properties. I can highly recommend this service.

January 27, 2026
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Rated 4 out of 5 stars

Responsive and helpful

Destiny, my advisor, was helpful throughout both by phone and email. She responded in a timely fashion and took the time to find a policy suitable for my needs well ahead of renewal date.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful Agent.

Tracy Morgan-Jones has helped me with my house insurance for several years now. She is prompt with her renewal reminder and is approachable and helpful. I would recommend her to anyone.

January 18, 2026
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Rated 5 out of 5 stars

Thank you!

last year when we were hit with a problem Lloyd and Whyte were very helpful in providing a solution. this year Shannon has provided excellent advice and achieved a very agreeable premium, and has an excellent manner on the phone

January 20, 2026
Unprompted review

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