LogitechG Reviews 139

Terrible UI and non-intuitive.

One of the worst performing apps I’ve ever seen on PC. Had to uninstall it, was eating up 50-60% of CPU on a high performing PC. The app itself was fine functionally but is ultimately unusable due to performance issues

This is seriously the worst company on the planet earth.
Yes they make good stuff, but no they cannot deliver, communicate, or send an e-label to send stuff back, guys, do not ever order from logitech! its HORRIBLE!
you will get a headache.

Its really poor, counter intuitive, difficult to navigate and confusing.

On January 17th I have logged an issue with accessing returns portal to return my headset. I have been told that I need to wait 3-5 working days for the return label to be emailed (not posted) to me (atrocious wait time as I’ve dealt with returns before and I never waited for a label longer than 24hrs from different retailer. I’ve contacted support since then 3 times and they have told me the label will be with me within 24hrs. It’s January 27th and I STILL didn’t get the label.

I will never buy a Logitech product again - 10 days to get an electronic label that I will print anyways, are we in Stone Age????? What a joke

i am trying to launch g hub and it says i have a mfplat.dll missing and i reinstalled it for more the 10 times.

I ordered a logitechg g29, and it says it will be here in 1-2 days, i should be having it by now it's almost been 5 days and they told me they didn't even send it yet. I will never buy stuff online again from this website.

In short - Bought the expensive Powerplay mouse charging mat. Circa £120 to wirelessly charge a mouse and avoid having to plug in to charge and the large letter G lights up, whoo!
Loved the idea and convenience, was happy to pay a premium for it.
It is pretty nice not having to plug it in to charge your mouse - BUT - the fabric mat topper wears out fast and you can't get or buy a replacement and when I spoke to Logitech for over an hour the response was you’re out of warranty and we’re out of stock so sorry tough. But I’m happy to pay for it - still tough, here’s a tiny discount towards buying a whole new unit?!?

The detail:
There's a slim fabric mat sits over the base. It gets dirty quickly and starts to look worn within a year, after 2 years has also started to fray at the edges.

No problem thought I’ll happily buy a replacement topper mat, can’t be too much or hard to get hold of. Wrong.

Logitech doesn't offer this as a spare part you can replace or a new part you can buy anywhere. Neither do any third parties.

So I contact customer services.

An hour later and a lot of circular conversations and the short answer is they don't offer it I can either buy a whole new Powerplay system or if you're within warranty they'll ship you one.

Yes you read that right.
It's a part they stock and send to people within warranty, but if you're out of warranty sucks to be you, you can't even offer to buy it.

Hope this review goes someway to save you some time with Logitech G and with the Powerplay wireless mouse charging system.

Neither are up to the price tag or premium status they cultivate, steer clear. Real shame as I've enjoyed quite a few of their products in the past.

Without going into all the detail of the hour long messaging I really persevered with them to get them to understand I just needed the fabric mat topper, the 2mm flimsy thing that only they produce to work with their wireless charging base and I was very happy to pay. Nope.
Could they send one? You’re out of warranty and we’re out to stock came the reply.
Could you send one when you’re in stock?
You’re out of warranty.
But I’ll pay.
We can’t do that.
Could you perhaps take the mat out of one of the Powerplay sets you have in stock and send just that.
Nope.

All I was offered was a small discount to buy a whole new Powerplay set up. To put some context around that it was well north of £100 for this thing, the discount was going to shave this to around £100.
£100 for a 2mm fabric mouse mat topper which would then doubtlessly crap out within a couple of years again and around the merry go around we go.

Tried very hard to get the customer service fellow to see sense and look bigger picture, I’ve spent well over £1000 over the past decade with Logitech, this is clearly an oversight or silly limitation, I’m offering to buy something from you to continue to use my very expensive mouse mat. But no wriggle room.

So I’m left with a tired, worn, frayed 2mm mouse mat that won’t last much longer and will then render the very expensive apparatus unusable and the company who sold it, who have the replacement part in their warehouses, won’t sell it to me much less offer to send one after all this.

Sorry sir we’re out of stock and you’re out of warranty…good talk Logitech G.
If anyone in the company is actually interested in my continued custom wants to offer a solution and apology and to make up for this please get in touch.

For many years now I owned pretty much everything from Logitech. Thought they had good hardware and 10 years ago it was still the case. I ran up on lot of issues during last past years and answer from support can be pretty much sum up in this. "Sorry". G933 has an issue with sound that is related to switch on button, G910 does double clicks or needs repeated button presses, G900 mouse button wont work every time, G13 has a button issue and now I decided to try new G502X (only because I got it on heavy discount at less than half a price, seems like someone else noticed bad quality of Logitech and decided to get rid of it's supply). Sure, mouse is ok. If you don't need to set it up. Now this one doesn't work with LGS but you have to use GHub. So you can use it, unless you need to set up your own command. Then you can't. Also, if you want to use your G13 with it you can't really set it up good because guess what... G13 doesn't work with Ghub, oyu have to have LGS for it. So if you don't mind not having Logitech service, faulty and pretty much useless software at high cost, this is product for you.

Still totally atrocious software in G-Hub and X52 MFD. Logitech seem to completely ignore their customers problems as they are too expensive to fix, i.e. writing new software. Why can they not just give us driver files without the rest of the crap in their "Package G-Hub"...? Saitek was better before these dumbos bought it

Placed an order and noticed the shipping address was not the one I typed in. I contacted Logitech within minutes of placing the order and was told there was nothing they can do. The fact that they have no system in place to correct orders within minutes of being placed shows a complete disregard for customer service. I had to call and dispute the charge through my credit card company. There system is broken and whoever is in charge over there is incompetent and should be replaced.

It's literally worse than a scam. DO NOT ORDER ANYTHING FROM THEIR WEBSITE. Almost two weeks ago I have purchased a mouse and paid for the order instantly. After almost two weeks they didn't ship it, even though they promised 2-3 day delivery. After contacting me, they promised to get back to me three times, yet they didn't. They refuse to ship my order and they don't want to refund me.

Logitech webcams: Pretty darn good. Logitech G-Hub app? Worse than worthless.

Awful, useless, unintuitive -- no, actually counter-intuitive -- software that claims to replace the pretty darned decent Logitech Capture for Logi webcams, but in fact is significant downgrade.

I gave up trying to use it to control my Logitech webcam settings. Terrible inexcusable technological black hole.

G Hub has to be the biggest piece of garbage I have ever experienced. I FOOLISHLY decided to download it to customize my headset's settings. Biggest mistake of my life. It kept cutting my mic off from chat programs all the time, and I couldn't figure out why. At first, I thought it was discord's fault because that garbage is made by incompetent furries, but this time, it wasn't their fault. No, instead it was the fault of an absolute heap of a barely functioning program made by even more incompetent losers. I don't see how you could make a program needed to customize a headset and make the program screw up one of its main functionalities. It's like having an electric screwdriver, but the head is just a girthy ball that could never actually be useful.

The absolute pile that this software is makes me think Logitech likely puts the same effort into everything; therefore, I will never buy a Logitech product again and will tell all my friends to do the same.

The support team at Logitech were quick to respond and dispatch a replacement for a G915 keyboard warranty claim. Had the replacement keyboard in my hands within a week. Thank you!

This has to be the most horrid piece of software written. It crashes all the time, gives false key presses. presses random keys.
Have to restart it just to get the keyboard working again.
They spend way too much time making it pretty, instead of making it work properly.

I own many Logitech products. For literally decades I have enjoyed using them. My two latest purchases, a BRIO 4K Webcam and a Blue microphone are evidence that this company has given up and doesn't care at all about customer service.

These products are dependent on a piece of software called GHub. It is total garbage. It is Long overdue for an overhaul. Overnight, mine stopped working despite no change to the configuration. The software refuses to load.

I contacted them for tech support

Ghub fails to launch on my Mac Studio M1Max. answered
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Manuel2716
18 days ago
Ghub fails to launch on my Mac Studio M1Max. It is stuck in the animation loop. I have uninstalled and reinstalled and nothing. My mic and my camera are useless as a result.

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then came the reply

Mohammed Zain
18 days ago
Hello Manuel,

Thank you for reaching out. We're sorry to hear about your experience with the G Hub. We would request you to please try the below steps to help fix the issue you are facing:

1. Exit G HUB by clicking the G logo on the menu bar and selecting Quit.
2. Click Spotlight from the menu bar and type Activity Monitor. Look for the following processes and select Stop:
- Logitech G HUB
- lghub
- Then select Force Quit to quit this process.
3. Relaunch G HUB once those processes are stopped.

If that does not work, please uninstall GHub following the steps below and reinstall it:
1. Open Application
2. Move Logitech G HUB to trash
3. Verify LGHUB folder is gone under Users/Shared folder

In case you need additional support, please write back to us.

Best regards,
Zain
Logi G Support

I immediately replied that I had already done that.... In fact... I said that in the original request for support...

No answer.

Today I tried again. I worked with a bot and asked for a human. After several minutes of insistence by the bot that I needed to provide a product, I identified the camera. 5 minutes later, a human. Finally. I explained what happened... He immediately transferred me to "another department". I was told to wait 10 minutes and no more. if they didn't answer me in 10 minutes they would email me.

20 mins later, no answer no email and no way to plead with the other guy because he just abandoned me there.

What happed you to Logitech? I now have $500 of useless junk on my desk.

Buyer Beware!!!

headset arrives with no microphone on the 7th of august.

i go back and forth with them on emails for just under 2 weeks, constant new tickets being created, no follow up emails when they tell me to wait 24-48 hours, terrible customer support, decided to call them and get told if i want to receive anything i have to then send the headset back, wait 1-3 weeks for a refund when they receive it? asked for atleast a partial refund they said no. im unsure as to why the customer support was so bad on this side, considering i had an issue with astro recently and it went perfectly well, this on the other hand, a waste of energy. will most likely never use logitech in the future.

G Hub is a horrible horrible thing. You spend time setting up macros and then, roughly once every couple of weeks it greets you with `Welcome to your Logitech product`. All the settings, all macros everything gone. Stay away

I personally don't get all the negative reviews here. I am extremely happy with Logitech and its services. Using Logitech for many years and never had any issues with their services. Got a mouse with a problem, but after contacting them (and the product is within warranty) their service was great. Troubleshooting, testing, and more. They are trying to solve the problem as soon as possible. I had a hardware problem and it was replaced with a replacement. Again, I dont get all the negativity here.