Logs Direct Reviews 

2,481
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 648 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of the online ordering process and the high quality of the products received. Many people appreciate the fast and efficient delivery service, often noting that orders arrive on schedule. Reviewers frequently commend the helpful and friendly delivery drivers who go the extra mile to place items conveniently. However, some customers also noted occasional issues with delivery, including delays or missed delivery dates. Additionally, some reviewers reported receiving incomplete orders or items delivered to the wrong address.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Product

Reviewers express satisfaction with the product, often highlighting its quality and competitive pricing, with... See more

Order

Reviewers highlight positive aspects of order, noting that placing an order is easy and straightforward, with... See more

Service

Customers had positive experiences with service, often describing it as prompt, efficient, and excellent from... See more

Quality

Consumers consistently report high satisfaction with product quality, frequently describing items as superb,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great chicken wood chips, wanted to use on garden as a friend recommended after replacing her old chippings with this. Unfortunately she had some bark from a chain garden centre and got horsetail infe... See more

Company replied

Rated 5 out of 5 stars

I met Logs Direct at their stand at The Great Ecclestone show. They displayed 3 bags of kiln dried hardwood logs... Graded by size. They looked superb. I immediately ordered two bags plus several b... See more

Company replied

Rated 5 out of 5 stars

Plenty of advance notice of delivery though not much time allowed to change the date if inconvenient. Confirmation of delivery date but no more specific than am. Driver will place order where you want... See more

Company replied

Rated 5 out of 5 stars

Second time I've dealt with these guys and both times the service has been excellent. We're in a difficult to deliver location, so they provided a perfect solution, working with us to ensure th... See more

Company replied



Company details

  1. Firewood Supplier
  2. Fuel Supplier
  3. Grill Store
  4. Lumber Store
  5. Solid Fuel Company
  6. Topsoil Supplier

About Logs Direct

Written by the company

We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?

SHOP LOGS
SHOP TOP SOIL

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,481)

600 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Star

Great easy ordering, delivery and product:)
Recommend the Mushroom Compost to make heavy rubbish soil better for plants!

July 14, 2026
Logs Direct logo

Reply from Logs Direct

Thank you so much.

Rated 5 out of 5 stars

Great all round service

I rang the helpline before making my online purchase. The advisor was very friendly and helpful. I ordered online with no issues and the delivery arrived the next day. Great service

July 14, 2026
Logs Direct logo

Reply from Logs Direct

Thank you for your review

Rated 5 out of 5 stars

Best delivery was for my mother who’s…

Best delivery was for my mother who’s just had a log burner installed. We were both very grateful to the delivery gentlemen who put the logs on a pallet in the garage for my mother excellent service.

July 14, 2026
Logs Direct logo

Reply from Logs Direct

Thank you so much for your review

Rated 5 out of 5 stars

Great chicken wood chips

Great chicken wood chips, wanted to use on garden as a friend recommended after replacing her old chippings with this. Unfortunately she had some bark from a chain garden centre and got horsetail infestation! I don't think that's likely with these as they are just wood chips. Great! Am going to order another batch on payday also fast delivery

July 14, 2026
Logs Direct logo

Reply from Logs Direct

Thank you so much for your review

Rated 5 out of 5 stars

Very good customer service

Very good customer service, dealt with my query on delivery promptly, efficiently and in a friendly manner. Something other companies can lack. Purchasing online was easy, item was a good price and delivery was quick. All good.

July 13, 2026
Logs Direct logo

Reply from Logs Direct

Thank you for your review

Rated 5 out of 5 stars

Great service

Excellent company to deal with & very accommodating with the delivery date. Ordered and delivered the following morning by a very helpful driver who off loaded the 2 bags of topsoil on to our drive. The quality and price of the soil was excellent with free delivery.

July 7, 2026
Logs Direct logo

Reply from Logs Direct

Thank you for a great review. We really do appreciate it.

Rated 1 out of 5 stars

Don't touch these cowboys with a barge pole

They cancelled the order immediately and said they had refunded. One week later no refund. My email to complain, sent two days ago, has been ignored. They said they had cancelled as they had no stock and yet it is still for sale on their website! Don't touch these cowboys with a barge pole. If they have the technology to instantly take your money they can use the same system to instantly refund. I'm going to my bank to report a fraudulent transaction.

July 8, 2026
Logs Direct logo

Reply from Logs Direct

Hello

Thank you for your feedback. We're sorry to hear you've had this experience.

Refunds are initiated as soon as an order is cancelled, but while we process them immediately, it can take several working days for the funds to appear in your account depending on your bank or card provider. If it's now been longer than expected, we'd like to investigate this for you.

Please send us your order number by direct message or reply with it, and we'll look into the status of your refund as a priority.

Regarding the product still appearing on our website, this can occasionally happen due to inventory updates, but we'll review this internally to ensure the information is accurate.

Thanks
Emma

Rated 5 out of 5 stars

Great service

Great service, they called and emailed to let me know that delivery couldn’t be made on the scheduled date. I was able to rebook quickly and easily on a day that suited me better and followed my instructions for delivery perfectly. Also the product was very reasonably priced, no delivery fee. Will use again.

June 30, 2026
Logs Direct logo

Reply from Logs Direct

Thank you so much for a great review. We really appreciate your feedback

Rated 5 out of 5 stars

Composed Compost Carefully Carried!

Great ordering system online with clear and helpful descriptions of products.
Delivery driver was excellent - helpful and willing to put the big bags exactly where we needed them in the garden.

July 7, 2026
Logs Direct logo

Reply from Logs Direct

Thank you for your review

Rated 5 out of 5 stars

Thank you so very much.

Thank you so very much.
I am truly impressed with your service and efficiency.
My order was delivered in good time with professionalism and timely service, as promised.
No fuss, no worry. .
Thanks to all.
I can highly recommend.

July 7, 2026
Logs Direct logo

Reply from Logs Direct

Thank you for your review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look