Great chicken wood chips, wanted to use on garden as a friend recommended after replacing her old chippings with this. Unfortunately she had some bark from a chain garden centre and got horsetail infe... See more
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Review summary
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I met Logs Direct at their stand at The Great Ecclestone show. They displayed 3 bags of kiln dried hardwood logs... Graded by size. They looked superb. I immediately ordered two bags plus several b... See more
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Plenty of advance notice of delivery though not much time allowed to change the date if inconvenient. Confirmation of delivery date but no more specific than am. Driver will place order where you want... See more
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Second time I've dealt with these guys and both times the service has been excellent. We're in a difficult to deliver location, so they provided a perfect solution, working with us to ensure th... See more
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Company details
About Logs Direct
Written by the company
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Contact info
Addington Road, LA2 6PG, Lancaster, United Kingdom
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Great service
Great service, they called and emailed to let me know that delivery couldn’t be made on the scheduled date. I was able to rebook quickly and easily on a day that suited me better and followed my instructions for delivery perfectly. Also the product was very reasonably priced, no delivery fee. Will use again.
June 30, 2026
Reply from Logs Direct
Thank you so much for a great review. We really appreciate your feedback
I have been getting my logs from logs…
I have been getting my logs from logs direct for a number of years good quality logs online ordering is easy and they deliver on the day they say they will
July 7, 2026
Reply from Logs Direct
Thank you for your review
Composed Compost Carefully Carried!
Great ordering system online with clear and helpful descriptions of products.
Delivery driver was excellent - helpful and willing to put the big bags exactly where we needed them in the garden.
July 7, 2026
Reply from Logs Direct
Thank you for your review
Thank you so very much.
Thank you so very much.
I am truly impressed with your service and efficiency.
My order was delivered in good time with professionalism and timely service, as promised.
No fuss, no worry. .
Thanks to all.
I can highly recommend.
July 7, 2026
Reply from Logs Direct
Thank you for your review
Top quality
Top quality, speedy and easy, been using them for a couple of years and never an issue. Thanks Team
June 30, 2026
Reply from Logs Direct
Thank you for your review
Still not received product
July 6, 2026
Reply from Logs Direct
Hi,
It looks like one of the team arranged for a replacement parcel to be sent out as soon as we became aware of the issue. I can see that this replacement has since been delivered.
Thanks
Emma
Reply from Logs Direct
Thank you very much for your review
Reply from Logs Direct
Thank you very much for your review
Really happy with the service!
Really happy with the service from start to finish!
Placing the order was simple and easy.
Excellent customer service and great communication throughout.
The delivery driver was friendly, approachable and generally a very nice person.
Would definitely recommend this company:)
July 8, 2026
Unprompted review
Reply from Logs Direct
Thank you very much
Reply from Logs Direct
GreatReview Thank you.
Excellent from start to finish
Excellent from start to finish. Great value. Prompt and friendly delivery. Excellent product. Thank you!!
June 30, 2026
Reply from Logs Direct
Thank you very much
Good moist compost
Very pleased with the compost, moisture retentive, conveniently sized bags.
June 30, 2026
Reply from Logs Direct
Thank you so much for you review
Very good service
Very good service, the delivery driver was excellent and very helpful, can’t fault anything.
June 30, 2026
Reply from Logs Direct
Thank you for you review
Easy to order
Easy to order, quick delivery. Top grade wood chips for my chickens outside run.
June 29, 2026
Reply from Logs Direct
Thank you for you review
Order placed on 19th June still not…
Thank you Emma for sorting out the delivery issues
June 26, 2026
Reply from Logs Direct
Hi
I'm so sorry for the delay in getting your parcel to you.
As we discussed on the phone yesterday, it turns out the first line of your address was missing from the shipping details, which is why the original parcel was returned to us. I apologise that we didn't spot this sooner.
I believe your order has now been delivered, and we've also included some extra bags as a small apology for the delay.
Thanks for your patience, and if there's anything else we can help with, just let me know.
Thanks
Emma
Absolutely fantastic service from this…
Absolutely fantastic service from this company.
Two orders placed and delivered promptly.
Would highly recommend Logs Direct.
100% Perfection.
June 12, 2026
Reply from Logs Direct
Thank you so much for a great review. We really appreciate your feedback.
Pricing more expensive than other…
Pricing more expensive than other suppliers for same product
June 11, 2026
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