Did it all online. Didn't have to speak to anyone, no being kept on hold or having to answer a million questions. If it was this straightforward with other companies, I wouldnt be in contact with Lowe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lowell work with honesty and transparency ensuring that you know where you stand and they work with you to make sure your payments are affordable. They always message in advance of taking a payment ma... See more
Company replied
Easy process to set up payments and allows you to create your own budget without pressure to pay more than you can afford. The app is great for checking how you’re doing.
Company replied
Very helpful and willing to support you regardless of your situation. The website is very well made and its easy to manage your payments and progress on. I definitely recommend their services as they... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
65K reviews
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Reply from Lowell
Hello Kerry,
Thank you for taking the time to tell us about your positive experience with us. We really appreciate it!
Kind regards,
Ellie
Reply from Lowell
Hello Robert,
We're so happy to hear you had a positive experience working with us. Thank you for taking the time to leave a review.
Kind regards,
Ellie
Very helpful and put my mind at rest…
Very helpful and put my mind at rest after a long time of avoiding it xx
August 13, 2026
Reply from Lowell
Hello Karen,
We are so pleased to hear that we were able to help put your mind at rest. We appreciate you taking the time to share your positive experience.
Kind regards,
Ellie
Reply from Lowell
Hello Mr Burnham,
Thank you for taking the time to tell us about your positive experience with us. We really appreciate it!
Kind regards,
Ellie
When ever I spoke to someone they were…
When ever I spoke to someone they were always clear on what was said very polite and never pushy with the money I owed they listened to the problems I was having at the time. I have paid all my accounts off so that's 1 less thing for me to worry about
August 13, 2026
Reply from Lowell
Hello Denise,
We are so pleased to hear that our team was clear, polite, and understanding of your situation. It's wonderful to know that we could help you resolve your accounts. Thank you for your kind words!
Kind regards,
Ellie
It was quick and easy and the person I…
It was quick and easy and the person I spoke to was pleasent and helpful
August 13, 2026
Reply from Lowell
Hello Chris,
We're so glad to hear you had a positive experience. We strive to provide excellent customer service and are happy to hear that our team member was able to assist you. Thank you for your review.
Kind regards,
Ellie
Reply from Lowell
Hello Vamsi,
Thank you for taking the time to leave a review. If you'd like to chat further about your review, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Ellie
It's always been simple to pay good…
It's always been simple to pay good service never felt under pressure.
August 13, 2026
Reply from Lowell
Hello Haydn,
We're so pleased to hear that you've always found our service straightforward and never felt pressured. Thank you for your positive feedback.
Kind regards,
Ellie
Very easy to work with very friendly…
Very easy to work with very friendly and will assist you in all that needs doing
July 23, 2026
Reply from Lowell
Hello Helen,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review and for your kind words.
Kind regards,
Ellie
Reply from Lowell
Hello Paul,
Thank you for your positive feedback and for taking the time to leave a review.
Kind regards,
Ellie
They’ve made paying back a large sum…
They’ve made paying back a large sum easy with affordable monthly instalments
August 19, 2026
Reply from Lowell
Hello Sam,
We appreciate you taking the time to share your positive experience. We're glad to hear you found an affordable repayment plan tailored to you. Thanks for leaving a review.
Kind regards,
Ellie
Well Hello Lowell
Well Hello Lowell
We meet again, Still illegally chasing Statute Barred Debts i see
Just completed my Complaint with the Financial Ombudsman and sent them evidence of your illegal activity
I have more to show them if needed, im also contacting the media, and the government about your illegal activity
The financial ombudsman has also been made aware of the thousands of people on Trust pilot who are also harassed by you for debts that are not legally enforceable 💋
You say your regulated by the FCA ? yet you constantly breach the FCA guidelines ??
My advice to you is stop chasing statute barred debts and concentrate on debts that are legally enforceable as every single time you contact me from this point I will make another complaint with the Financial Ombudsman
For all those reading this.....
If you have not admitted liability for a debt or paid anything towards the account in a 6 year period it is STATUTE BARRED and they cannot do a thing about it
So if they harass you about debts that are statute barred send them an email and make a formal complaint. Tell them that the debt is statute barred and you will not be making any payment to them ever.
If they continue to harass you after you have told them the debt is statute barred and made a complaint start a complaint with the financial Ombudsman.
Its all done online and easy to submit
Also contact your local MP and demand the Government clamp down on these companies.
August 19, 2026
Unprompted review
Reply from Lowell
Hello abdulrahman,
We're delighted to hear you had a positive experience. Thank you for your review; we appreciate your kind words!
Kind regards,
Ellie
Reply from Lowell
Hello Linda,
We are so pleased to hear that we were able to assist you. Thank you for taking the time to share your positive feedback with us.
Kind regards,
Ellie
Absolute con of a company jump on top…
Absolute con of a company jump on top of people's debts why they struggle ! Buy for peanuts and hassle people like crazy for the whole amount like its them we owe and the phone calls are a joke cant understand anything they say as none are English! Ridiculous
August 18, 2026
Reply from Lowell
Hello John,
Thank you for your feedback. We want to assure you that we’re here to help, and provide clarity on the process. To find out more about how it works when a company purchases debt – visit https://www.lowell.co.uk/help-and-support/debt-guidance/how-does-debt-purchasing-work/.
We are committed to treating customers fairly and providing support to help find solutions that are appropriate for their individual circumstances. We would also like to clarify that our customer service agents are all English-speaking and are trained to assist customers in a clear and professional manner.
If you would like to discuss your experience further, please contact us directly at https://www.lowell.co.uk/contact-us/ and we will be happy to help.
Kind regards,
Ellie
The staff was so helpful
August 19, 2026
Reply from Lowell
Hello Sarah,
We are so pleased to hear that our team was helpful. We truly appreciate your kind words and positive feedback!
Kind regards,
Ellie
Very considerat
July 24, 2026
Reply from Lowell
Hello Susan,
Thank you for your positive feedback and for taking the time to leave a review.
Kind regards,
Ellie
Reply from Lowell
Hello Joanne,
We're happy to hear that you found the setup process to be very easy. Thank you for your positive feedback!
Kind regards,
Ellie
Staff helped
August 12, 2026
Reply from Lowell
Hello Tracie,
We are glad to hear our staff were helpful. Thank you for taking the time to leave a review.
Kind regards,
Ellie
Reply from Lowell
Hello Mark,
We are so happy you had a positive experience, thank you for your kind words!
Kind regards,
Ellie
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