Lowe's Canada 

while discussing the return of wrong item and subsequent reordering the customer service team hung up on me. I later engaged the chat function who also disconnected the call. The direction was that Lowes.ca will call you back. Excuse me if I have no faith in a call back

I came to find some pots and Waleed helped me and even gave me some suggestions on how to make a bird fountain he has an excellent customer service good job

Went yesterday Apr 17th. To get some chain oil. Asked the person we’re it might find it and was given an arm in the direction, I asked us it down isle 15,16,17?. Then the arm again I stated thank you for great service. His back to me said.” If I don’t like it don’t come here. I asked this person to plz repeat his last ,his words I clearly heard , called me a liar. The young lady who they said was the manager came I repeated this account, to which she said I will get his supervisor to talk to him WOW. Not asking for my name or any information about how to contact me with the outcome. OUTSTANDING SERVICE I for one will never go again to Lowes On 97 st Edmonton. Awful service.

Very very poor customer services, I would suggest never place custom order through Lowes rather directly go to Manufacturer or Home depot, much better place to shop and reasonable. I placed an order for counter top a month before and paid in advance and Lowes never placed my order to the Manufacturer, now it is one month and I have not received my order and no idea when it will arrive. I called Manufacturer directly and they said it was placed on hold by Lowes, very dissapointing that I had to contact Manufacturer to make it rush whereas it is stores responsibility. Store located at Lavals drive , oshawa, Kelly is very nice but other that very very poor customer service, this morning the guy called and left message they have no specific time of delivery, very very dissapointing, individuals from plumbing never trust what they say

If there is minus 10, I would give them -10! The Lowes online customer service was never great but one of the employees named Morie is utterly unprofessional, rude and childish. I think the poor reviews reflect how the consumers feel about the quality of their online customer service experience. It was terrible for me too!

Save The Tax Promo and Invalid Coupon Code

Made a qualifying online purchase over $650.00.
Lowes charged full amount to my credit card (no discount). Had to call 1-800 number.
They said my account would be credited within 10days, which it was, but GST Only as opposed to both the GST+PST as per their promo regulations.

Email Scam:
After signing up for the ‘One Time $10.00 Off Coupon Code’ it was REJECTED AT CHECKOUT saying ‘This code had already been used’ which it wasn’t.

Business practices like this are a surefire way to Consumer Judgment and Retail Suicide. Guess that’s why they plan to hide behind the Rona banner.

We paid almost $25,000 in advance for bathroom renovations that we were told could be done in a few weeks. Three months later and counting, and there are still things to be done, some of the materials were incorrect and take months to replace, and some of the work is less than stellar. However, the person we dealt with at Lowes has moved on, and there is no one at the local store who seems interested in helping. Never again. Do not buy installation services from Lowes. They really just want your money and do not care what happens after they get it.

Lowes Canada shipping is the worst. I highly recommend not using as the delays/lack of any concrete info is mind blowing. They will blame the customer any chance they get. Really can see this is a USA company with no respect for how their orders are treated.

Lowes had "Save the Tax" from March 2nd to March 5th. There were about 100+ signs all around the store saying 'Save the Tax' Online orders or in Store.
I went online for Lowes and it had the same Sale showing in big letters so I ordered over $2K on a new shower door and shower fixtures but when going to checkout it was showing the tax. Tried a couple times so I decided to drive over to Lowes and do the deal at the store. I went to the guy at customer service and told him my problem and when he looked them up said that I could only order these products online only and he couldn't help me. Don't know why they can't order for you cause it is Lowes online or at the store? I went back home and phoned the Lowes.ca number to talk to a customer service representative to tell them my problem about ordering these products to "Save the Tax" but was told I couldn't save the tax on these products I had ordered so I asked to talk to a Supervisor. After waiting some time a Supervisor came on the phone and told me that these products were not included in the sale.
I find this to be "False Advertising" as there was nothing anywhere on the signs at the store or on their website that stated certain items did not qualify for this sale.

My experience at the Kennedy Road branch was so terrible. When entered the store they were four employees sitting in the furniture section, one of whom I asked for the blinds section to which he directed me. I was at the blinds section, Isle #8 trying to get some help for about 45mins. I was told the person is at lunch and so no one is there to assist. It was so frustrating as I drove from so far to get what needed. Watching employees walk by as i continue to asked for help, was just heartbreaking. When the person came who works in the blinds section, she was so warm and I really satisfied with her assistance. Such a good employee , think her name is Veeda. She needs to be treated with much respect, care and love. Make sure her benefits right too, ok management!

Gary at the crossiron location was very helpful while we were looking at door selections and sidelights.loved the customer service

First thing my husband and I were in the Lowe southside location close to Calgary trail.There were 2 sale person that night around 7:30 to 8 pm we asked them if anyone could help us with appliance we were thinking of buying 1 stove and 1 dishwasher.They have told us to call the store to make an appointment for Tuesday so we could be help, but when 2 Caucasian couples came in and asked them questions about the appliances they were helpful to them but not us, is it because we’re Asian needle to say we are going back to the south side Lowe ever.
We decide to go to Lowe in the West side instead ask for NICK and he will gladly helped you you with an open arms and you can ask him any questions about the appliances your to buy and he will tell what’s best for you the service we got from the west side LOWE was excellent.

Let's first start off that this is a 0 star rating!! First time ever that I'm writing a negative review. I went through the 'process' for the price match only to find out over a week later they would not honour it. It took me following up by email and telephone repeatedly and not getting a response. The end result was that the reason they didnt honor it was becase the competitor was a 3rd party vendor. I accept that reason although WHY did someone not get back to me with that justification in a timely manner!! ABOSULETLY DISSAPPOINTED and FRUSTRATING!!! I ended purchasing the product from another company.

I had a great experience at Lowe’s! Gerry, this wee, energetic Scottish man helped me with things I needed for my basement. We had a flood that ruined our carpet and he suggested plywood and vinyl tiles. Brilliant! He even arranged for me to rent van and save $90 on delivery fee! He is kind, helpful and fun! Thank you Gerry!

Do NOT have your appliance delivered. We do LOVE lowes,but their chosen delivery service of 28421XX ontario limited was absolutely despicable! The worst inexcusable, ill prepared delivery or customer service ive ever seen and ive been a trucker delivering for 35 years!!

I purchased a dishwasher and paid for the installation Nov 18th. The man that sold it to me was so lovely and helpful.
It says on my installation receipt the dishwasher will arrive Nov 30th.
Its the 13th of December today I’ve called Lowe’s three times asking when it’s being installed.
The lady working in installations response to my now 3 calls is …..I don’t know I called them last week. Last week why weren’t they called the day I purchased the installation?
Really poor customer service on her part in every way 1/10.

I bought a LG combo washer/dryer set online. I was told it was in stock when I purchased it. 1 week later they advertised it for $300 less in the same website. I spent 3 days trying to reach someone to see where my appliance was. I finally spoke with a very nice woman back east who refunded my 300 a week later. She told me not to hold my breath it would be a while. Then a spent an entire day being hung up on from my local lowes ( Tillicum). I finally called the delivery phone number and got a number to RXO who promised delivery on Monday December 5. I received another called that they don’t do our area Vancouver Island that day. So they gave me a choice of Thursday Friday or Saturday. I said I would take Saturday if it could be early morning and I informed them then that there were stairs. No problem was their response. They changed my delivery online to 3 - 5 pm which meant I had cancel my plans for the evening. The delivery was rude and refused to do the stairs because they didn’t want to. I will never use their delivery again. It was horrendous and I waited nearly a month for an in stock item. I love to shop Canadian whenever I can but Liwes Tillicum makes that impossible

I purchased a closet organizer, there seemed to have been a discrepancy on price between clearance item and tagged price, I must admit without hesitation, the instant communication between employees was instant, considering the manager was on her lunch break at the time, she personally responded within mins not only was the chain of command followed to a "T" is was done in a very professional way, investigated and resolved,
your employees at your Barrie location are professional and definitely dedicated, if only other retailers could react with such dedicated and enthusiastic employees,
I thank your dedicated staff at this store, Carmella , Lorraine, Barb, and Donna,
To Lowes Canada, the shopping experience was above and beyond expectations, I commend your employees
Regards
Anthony

Waited over 30 minutes for absolutely no help from the blinds department. Blind cutter was busy talking to another customer for 30 minutes and completely ignored us. At Home Depot even if they are currently busy, if they see you waiting for service they WILL ASK IF YOU NEED HELP and if possible help. I have never had to wait so long for no help before. Blind cutter literally stood there talking to ONE customer while completely ignoring us, had more than enough opportunity to see what we needed. We literally had EVERYONE ELSE in the store come to the blinds area trying to help because we kept pushing the button. The only one who didn't help us was the one who could actually help us. A 5 even 10 minute wait is fine, but 30 minutes without even asking if we need something is beyond ridiculous. I'm only going to assume the "customers" he was talking to were friends or family to dedicate that much effort while ignoring everyone else.

Lowe's has such low ratings due to the worst customer service I have ever experienced.

Edit - probably a good thing we didn't get the blinds from there as their associate probably would have cut it sideways or lengthwise. Went to home Depot and had blinds in less than 5 mins, avoid Lowe's like the plague.

There is an promotion on Lowe's site about extension ladders that are on sale with red tag and about half price. If you check for availability you can't find even one item in all sizes and all stores! it's a fake advertise for cheating people and getting their attraction only for fixing their terrible reputation!