Lowe's Canada 

I guess they have the wrong prices on the plants in their regina store so you carry everything to checkout you tell them the prices are wrong and they won’t honour the prices on the pallets they have up and seem disinterested in honouring the bar code price not even sure that’s legal. Be careful with prices on shelves.

The staff is stressed, management is weak and prices high. Why would you go there.

We have been very disappointed in our recent purchase of patio furniture. Lowe’s refused to honour any warranty or warranty from their supplier. We bought a new patio set and not less than 3 months later the lattice is all falling apart. If you sit down on it, you fall right through. Even though there is a 6 month warranty, they refuse to do anything. Their customer service was of no help. We do not plan on ever buying from Lowes again.

Bill from the VIP Pro desk at the Barton St. location in Hamilton was the most helpful and nice man to talk to when doing renos. We were served very promptly and he helped us get everything we needed to do a railing on our front porch and even looked for ways to save us money. He was also very witty and pleasant to talk to. Will definitely look for him next time.

I called simply to try and get a price on washer fluid to find out that one store is not necessarily with the other store carries which was fine. So I asked about getting a skid of the washer fluid and the guy by the name of Justin told me that he would remove the delivery charge if it was available in Windsor.
So I called the winter start to find out what washer fluid they had and they had $475 jugs of a different part number but it was only like $0.05 more which was not a big deal. Just to find out that when I phone back in to get the delivery charger moved I was accused of lying. Not impressed at all and what one person can do. Obviously the other person cannot so I cannot put a -5 rating or I would

I used to really like shopping at Lowe’s however after returning 4 sub standard chairs within the 90 day period I did not receive a refund until 8 weeks had passed and then in order to receive it I had to go back to the store in Barrie and wait 45 minutes to get the manager to come to authorize the refund.
The store phones are never answered and the phone just rings and then clicks off.
Seriously frustrating!
Home Depot here I come!

Today my husband and I went to lowes on a long weekend Sunday evening. It was not busy, as we were checking out we brought a curtain rod we wanted but it was the wrong size and we wanted to inquire about ordering in the bigger size. The cashier just kind of looked annoyed and said she can’t do that and we would have to find someone in that department. When I got home and reviewed my bill we were over charged $52, charged for a totally different brand curtain rod and no bulk discount on the 4 2 packs of lights we bought. Not happy won’t be shopping there again.

Attempted to purchase a large quantity of Engineered screws this morning to be shipped to our office. Found out through the on line help chat that the on line pay system was down. We opted to drive to pick it up at the counter. We asked for a possibility of a discount on over $1200.00 of Ledger Lock screws and then also told that we couldn't use our discount coupon. Seems like poor customer service given the fact that it wasn't our fault that the online pay system was down. Won't likely be rushing back to this store to purchase much. Likely the reason they had to close most of their stores in Ontario last year. Poor management.

Bought a wood Heartland shed from Lowes. Sign on display shed in parking lot said it came with a workbench and pegboard. This was NOT included. Since we spent allot of work building the floor which was not included & had half assembled it, we didn't want a refund that was offered, we wanted the missing items. Mgr said to call head office, they ignored my case, I called again was told someone would call, they didn't, I call again- no call back. disgusting!! I have since taken all my business to home depot so far totalling $8k.

purchased an LG fridge (my first mistake) my second mistake was buying the extended warranty with Comerco (this is a garbage useless company and I can say that because the tech bricked my fridge.). I have been without a working fridge or freezer since Wednesday and according to comerco they can't come to my house until Monday. so i am without a fridge and there's six people in my house and a dog that eats raw food. AVOID BOTH COMPANIES AT ALL COSTS!!!! SAVE YOURSELF THE FRUSTRATION

I had a 3 bad experiences during 2 months with Lowe's Regent Store - Winnipeg. MB.
For our Deck project, the Pro desk did not estimate well the needed material, The first bill of 5900 that contains composite and lumbers was paid, but delivery delayed, the second order of 3800 was for aluminium railing, delivered with delay and some posts were missing. My contractor lost a lot of his time reaching out and going to this store. the third command was placed to add more composite board for 1600 $, delivery expected yesterday, , not delivered and they said they ordered the wrong boards and they need to re-order and wait for 3 weeks. Currently my contractor went away and do not want to hear from this project or Store.
Of note the manager refused to align the composite price even it was listed 15 % less arguing it's a special order. but honestly it s a mess in this store, it need some Audit from head office. I can't beleive the Pro Desk are not able to estimate the right items. and are ordering the wrong items. I can a several time, left messages for the person, no call return :(
I cancelled the railing order, and now dealing with them to get reimbursed for the last order, will deal with other compagny.
Too bad .

I met with a great customer assistant JOHNA, at LOWES Ancaster who helped me to find the items in plumbing, electrical and vanity area. Although he belong to the electrical department, where he saved me at least half hour to find 10 items, he offered his assistance in the other areas as well. I really appreciate his time and assistance and recommend other people in the organization to learn customer servcie from him.

If I was able to give lowes in Brampton ( heart lake ) a zero star that would be ideal. I wasted 2+ hours at this store trying to get a tin of paint.
The girl working at the paint department gave me the wrong information twice and when I brought the matter to the customer area, the lady there basically told me I was lying. The paint was on sale for $29.97 but they wanted to charge me $80 at one transaction and $56 at another transaction for the same paint. After explaining to the cashier at the pro counter the discussion I had with the paint department, said cashier called the paint department verifying what I had told her then replying in her native language (the black boy with the hair).
Why should I continue spending my money with a company that clearly supports racism and discrimination?
I walked out leaving all the materials I intended to purchase.

I hold a VIP contractors card with this company and I did all my construction/renovation shopping at said company but now I think it’s time to take my business elsewhere.

Ignorance at it's finest at the Lowes, Barrie, ON. 45 min. waiting at the customer service desk with no staff working it (well someone was there at one point but they took off and never came back). AND OH THE LIES, was finally told a manager was going to come help me and I find out the person who said this was a manager!! I don't really know how this store is still in business. The returns staff seemed to only want to help whoever was behind me (THEN I GET TOLD I NEEDED TO CALM DOWN). Didn't matter how long I had been waiting, they just were not interested in processing my 1K purchase. There was so much more but my biggest regret is that I should have shopped at the HOME DEPOT! Store was in complete disarray, so much unprofessionalism and did I mention THE LIES. It was utterly disgusting. Do better Lowes, Barrie, ON for future shoppers because I will absolutely never come back there & will most certainly never recommend you as well.

Lowe's has posted on their website 6 electric lawn mowers, listed as Clearance items. Yet you can't buy them online and you can't buy them in-store beacuse no store has them. These items have been posted for weeks so I check back every day, refreshing the page multiple times throughout the day- hoping that one would suddenly appear in-stock. They never do. It's been incredibly dissapointing and a complete waste oof my time.

Suggestion: create functionality so customers can be notified when an item is back in stock, and

IF A PERSON CAN'T ACTUALLY BUY YOUR ITEMS, REMOVE THEM FROM YOUR WEBSITE!

Lowe's London Northwest did not honour their price match policy. The store supervisor said that they do not price match sale items with % off price at other stores!!!

I requested the store manager to show me the price match policy that shows that they do not price match items with % off, but, she refused to do so. I'll never buy anything from here again.

Maybe these employees should try their hand at reading their own price match policy. I never had issues at Home depot or Canadian tire.

Here is your price match policy:

Price Match for Retail Stores*

We guarantee our everyday competitive prices. If you find a lower every day or advertised price on an identical in-stock item (brand, size, model number) currently offered at any local retail competitor's store or website (including shipping, handling and fees, if applicable), we will match their price and beat it by 10 percent upon request. In addition to the terms and conditions below, please note that in all cases, for the Price match + 10% offer to apply, such Competitor’s price has to be more than $1.00 lower than the price of Lowe’s.

*Competitor close-out, errors or misprints, discontinued, clearance, liquidation, special order, damaged items, delivery, assembly, financing offers, short term door crashers / limited time sales (including Cyber Monday prices, Black Friday prices, Boxing Day/Week prices, etc.), member only pricing, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, limited or minimum quantity offers, and installation labour are excluded from this offer.

After today's experience with Lowe's, I will never deal with the company again and will take my business elsewhere. Very displeased with the customer service.

I bought an electric lawnmower from Lowe's. They have big banners everywhere that state 90 day return policy. I had trouble with the lawn mower from the start. I brought it back in thirty eight days. Eight days after one month. Used it three times and they refused to take it back. They said it a thirty day return. They said this as they stood under their 90 day return sign

Lowe's on Barton St, Hamilton actually gets a 0/10. Person who drafted my kitchen lied to me at least a dozen times about providing detailed instructions with measurements to do own installation in order to get one of those all to common, annoying surveys completed with a rating of 10/10.
Ekilpse cabinets I purchased were poorly assembled and several cabinets where delivered damaged, plus a couple of cabinets were not assembled properly by the manufacturer. It appears they do not have any quality control measures.
Lastly, contacted them for installation quote due to handyman's extended illness and never heard from them, or if they did attempt to contact me, it was only once from an unknown number and no message was left.
Lowe's sister store Rona in Waterdown is just as bad, so will not set foot in either, even if just to purchase batteries.
No customer service, even after contacting them!!!

WORST SERVICE EVER I HAVE EXPERIENCED
I ordered a dryer from Lowe's to replace an old one for my rental property. Lowe's delivery is outsourced to a delivery company. The problem was there was no way for me to book an appointment in the afternoon, no way. only in the morning was available because my rental property was close to the store, so the delivery man set my place as the first place to unload. so I had to reschedule. After that, even my order was not completed, their system marked as completed and they could not find my order!!!!! so so much effort and time was spent just to get my order delivered, but unsuccessful after 2 weeks now. If I can give 0 star, I definitely would.