Lowe's Canada 

Lowe's is like a more overpriced, overrated Home Depot. Whenever I visit their stores I never find anything I need. They always just have house decorations and things solely for aesthetic purposes. There's been times where I needed tools or parts and Lowe's has never been helpful. I definitely prefer other hardware stores.

Terrible experience!!!! Online offer of $25. savings wouldn't go through so I had to call. Even the supervisor could only give me a $17. savings even though I sent a screen shot of my $25. offer. Then to top it all off, they double billed me. The first time I called about it I was told it would "drop off" my Visa within 5-7 business days (even though I clearly told them it was not "pending, it went through"). When it didn't drop off, the next call I was told that a supervisor would call within 24 to 48 hr. That was Wednesday, it's late Monday now. Now I've been on the phone for over half hour & they're insisting there's nobody who can talk to me - they'll reach out after they've settled things with their IT dept. They don't dispute that they double billed me. Their IT problem is THEIR problem, but they won't simply give me a credit for the second charge & won't talk to me. RIDICULOUS!!!!!

Pathetic pathetic pathetic!
Absolutely the worst customer service. I ordered on line a Sun shelter winter cover April 19,2022. I received an email saying item was shipped I would have it by May 5th. As of May 27 I have yet to receive it.
I went to my local Lowes they wanted nothing to do with my problem suggested I call help line.
I have done that, they told me I would have it by May 19th. That didn't happen. I called again today. I am now told the product was returned by Puralator to supplier and I would receive a refund. No explanation why and by the way no refund.
I am currently waiting for a supervisor to call me. That will take a few days.
Should you have a shipping problem be prepared to be completely frustrated and angered by lack of service and response and a complete lack of caring.
Keep in mind you need to set aside time it takes at least 45 minutes and longer to reach a human voice and that voice could care less.
Do not bother replying to emails they do not respond.
So quick update. It is now June 9th. Never heard back from Lowes supervisor. So I called customer service again. The gods were with me that day I got a service rep.actually willing to help me. She issued me a refund during the call. Four days later refund appeared on my credit card.
I ordered the same product from Home Depot same day I received Lowes refund. Product was delivered to my door two days later. HMMMM!
That speaks volumes to me about where I'm shopping from now on.
Lowes if your listening. Still haven't heard from a supervisor.

Worst company ever! I ordered a patio set from them…. Never got a call or anything from them regarding delivery. I check the status of my delivery and it states it is complete. I was home, have a loud dog I can guarantee nothing was delivered. I call and they say it’s on the truck and someone will call me….one week later and no phone call. I call back, now they claim they had been trying to get in touch with me…I can tell you it’s a lie, as my phone is always with me. I ended up canceling my order…no apology or nothing. The staff I spoke with sounded half asleep and had no clue what they were doing. Do not deal with this company!

I really wanted to shop Canadian but Lowe's makes that impossible yet again. I checked for availability of an item that was marked clearance but had to drive to another store where it was in stock. Upon arrival I find out it is full price at that store within a few miles of the other store where it is marked as clearance. The employees say this happens all the time and it's a mess. The prices online never match the what's in store. Don't waste your time or your gas driving to Lowe's. Shop elsewhere.

ordered a greenworks pressure washer. on april 28th. Said delivery was to be may 4th. It is may 8th, no pressure washer, no refund, no one knows where ortr when package will be delivered. worst service ever, they still won't refund my money. $456.00 and still nothing. Do yourself a favour, avoid Lowes at all costs or suffer the same fate as many have on this site. Better service at Home depot!!!! Never again Lowes!!! Crooks

Purchased $350 worth of fence panels online. We received an email that a second email would come when they were ready for in-store pick up in 24hrs. Lowes billed our credit card. After a week, we called to request a refund. Customer Service says our order "somehow disappeared in their system and they can't figure out how to refund it". A month later, they are still trying to figure it out. So, Lowes has charged us $350 for something we never received and apparently "can't figure out" how to refund it. Customer service seems to be about anything besides serving customers.

Astonishingly horrendous customer service! I ordered a closet door on the website. It was supposed to take about 2 weeks to ship. The night before I was supposed to receive it, they emailed me and told me there was a problem with shipping and canceled the order and told me I have to place my order again. That pushed back my project by 2 weeks. I called the customer service line to complain. The agent acted like it wasn't their problem, but finally deigned to give me a 10% discount on my next order. So I placed the order again and added a couple of other things I needed. When I called them to apply the 10% discount to my order, after keeping me on hold for half an hour, they told me I couldn't use it, because some of my items were on sale. The original agent conveniently forgot to tell me the discount only applies to regularly priced items. Rest assured I will never order anything from their site again.

Today I have a great experience with a lovely lady from customer service via phone. I wrote yesterday about the mistake they did by entering the wrong email on my on line order so I did not receive the confirmation or the receipt for my paid order. Today Pam sent a copy of the confirmation and the receipt to my correct email. Very simple and quick solution to the problem where yesterday late afternoon, the customer service lady was unwilling to do and told me she had to cancel the order and reorder again and apply again for price match. Again a big thanks to customer service today. Very professional, knowledgeable and courteous. By the way I have the name of both ladies, if someone from the head office interested to know.
Magda

In October 2021, my husband needed a new lawn mower because his died. He stopped at Lowe's Windsor to see if they had any left since the summer season was over. A salesperson tolod him that they had one left in the warehouse. He was quoted a very good price not by the salesperson but by the supervisor for the department. The only thing he needed to do was to pay for it fully, even though he would not receive the machine within a week or two. Therefor he made me go into the store and charge it to my credit card. Then after a week or so, he received a call and told him he would have to wait until the spring when their new shipment came in. Then the week before Christmas he was told to go back to the store and get a refund because they would not honour their commitment to him. At the store we were told that a sales bill was not a legal contract . The manager told him if did not take the refund, by summer the ink would have faded and that he would have no proof of purchase. hey would only receive his money by a refund to the credit card which was already paid. That is a different problem. My husband wanted to complain and who would be better to receive the complaint than Mr. Cioffi, the president of Lowe's Canada. He sent a registered letter to him in Quebec . It took a long time but we finally received a reply from Canada Post that no one would sign for the letter and that it would be returned. Great service from Lowe's

Lowes.ca is navigable at best, but the "click bait" IP-based promotional discounts that appear across the top site banners are misleading and highly conditional. Read the fine print and you'll soon discover that the "discounts" can't be applied on a long list of name brands. Prices for most products on this site are typically higher than most retail outlets. Also, their price match guarantee support is next to impossible to implement via their web site. I wasted 2 hours on the phone with their web site support trying to get an approval for a price match (which was denied). I ended up driving to my local Lowes retail store and got the price match without any problems.
If you find "sale" or clearance items on the site, they are far from a great deal - prices are way too high compared to what you can find with a Google search. Legitimate well-priced "deals" however will almost always be sold out.
The retail location availability tool that shows you if a product can be purchased or delivered to a local Lowes retailer is a hot mess: when an item is close to being out of stock, the online purchase for pickup option doesn't work. Lowes Canada needs to overhaul this site (and the Canadian franchise) if they want to remain a serious competitor to Amazon, Home Depot and Canadian Tire.

HORRIBLE SERVICE! Do not waste your precious time with Lowes. The last month I wasted over 2 hours measuring and ordering items online and both times they cancelled my order... still shows as available in store even after cancellation.. and they do absolutely nothing to make up for their mess up. Customer service is very very low priority if any with Lowes.

Bought a barbicue and after paying asked for help to lift the 160 pound box into back of SUV and was told "sorry we don't have anyone available to assist you" Had to lift it myself. Such lousy service!!!

We hired Lowe's to replace the flooring in our house. We were told that we could remove the exiting 10mm laminate and dispose of it ourselves to save $2500+. Prior to the install the contractor came by to inspect the floor and decide whether any other work was needed prior to the install. Basically, this was to determine if the sub floor needed to be replaced or repaired or if self-levelling compound would be needed. He said the floor was good and no further work/materials were needed. So that saved us over $6000. On the day of the install, the ACTUAL contractor/installer came and did the job. Lowes is basically a pyramid scheme when it comes to providing contractors for work. Fast forward 2 months after the install, it's now Nov 2021. We contact Lowes and the contractor because the floor is starting to squeak really bad. Covid was a mess and Christmas was right around the corner, so we decided to touch back in the new year. The floor got progressively worse. After going back and forth and escalating it up to the "install manager" we now have to PAY for the them to come back and fix the floor. So now we don't have that budget to fix the flooring because the original budget for the flooring has been used up as we were told the sub floor was good and there would be :nothing to worry about".

The moral of the story is DO NOT USE THIS PYRAMID SCHEME COMPANY for any home renovations. You pay 100% up front and when the job isn't done properly because of inexperienced contractors you have to pay for them to fix their (BLANK)up. I won't go into much other detail but it's been 7 months since the original instalL and we still do not have a resolution that doesn't involve me PAYING FOR THEIR MISTAKES

Lowe's does not permit full, detailed reviews of its products on its site. It will reject reviews that it deems to be against its Terms and Conditions, but leaves it to the writer to figure out which Terms and Conditions it failed to test.

Have been three weeks at least trying to get an LG refrigerator repaired under their extended warranty plan.Faulty door gasket and water leaking across the floor from the bottom of the fridge.Warranty supposedly provided by Assurant Services through Lowes Kingston Ont.store.They just keep telling me they are trying to get someone .What a joke.My next step is to contact the Consumer Protection Agency.The sales dept at Lowes has been trying to help but so far no results.

I enjoy shopping at Lowe's .. Usually. I was updating 2 bathrooms so ordered on line and the tub had a crack, the vanity had a chip out of it and the mirror arrived completely shattered. I contacted customer service immediately, she asked me to send pictures and nothing since, except a call from a young girl saying a refund would be made that day, and that was weeks ago and still nothing. I have called at least 10 times following up to no avail. Very frustrating!

I watched a video where this crazy Karen refused to let a Lowe's driver leave. You know what Lowe's did? They fired that driver for recording this Karen and are threatening to sue him because he posted the video on a public site. Wow okay so I am never shopping at Lowe's again, and you should too if you think kidnapping is wrong.

Cambridge store is well stocked and clean. The service has always been friendly and they stand behind the products that they sell

We purchased an LG stove & refrigerator from Lowes Barrie in Nov 2021. The sales service was friendly, informative, & very professional. The sales agent was Mercedes Villaramar, & she looked after us right until the refrigerator was delivered in ealy Jan. Also the delivery in Jan. was awesome, withe Sergei & Dylan. Out with the old model & in with the new, set up in about 30 min. They were great, thanks, Lowes.