Lowe's Canada 

Actually no star, I can say Zero!
Their customer service worst ever. I bought patio set by online ( they have 3 stocks) Next day they call us ‘ no stock here but another location still 4 stocks. We can transfer for you if you still interested’ another location is very far from my house but we really want to this patio set then decided to pick up another location. The lady A promised “ transfer “. But I just need confirm and called to another location right away and asked “ did you get phone call and reserve my item from original location?’
Customer service lady B said “ confirmed you can pick up anytime”
But when my husband was there, nothing! Nothing left.
All gone.
I called original location and asked the lady A but she just keep saying “i can not control anymore because I transferred” then she hung up during conversation. I called other location to ask I’d like to talk lady B because she promised. But she never show up the phone and they hung up without words. I called back again ( so stressful ) I left message both location managers. name and phone number. But never never callback from them then i got email cancellation.
I have no idea how come this company still survive.
Calgary Mackenzie location and crowfoot location

If only negative stars were available I bought an item online says it was in stock they took my money then like 3 days later they email me a cancellation email item out of stock even though says it's on stock still. Seriously what kind of assclowns work here just shut the doors in Canada and send them back down south I will never buy anything from them again this was my first attempt and last. Dumbasses

Lowe's is the worst special order should have taken 7 days the shenanigans and 30 days later.
Never order from Lowe's.
Just file a complaint with the consumer protection act they have 30 days to fulfill your order or return your money.

Terrible Customer Service. Ordered two bottles of car wax. Took almost two weeks to ship and then the shipping company damaged the product and Lowes authorized disposal of the package by Purolator. I never received the goods. Called CS twice and requested a refund. Said they had to investigate the loss of the package when they could clearly see from the tracking number what happened to it. Said it would take 4 to 6 weeks for a refund. I advised this was unacceptable and would never again order or purchase from Lowes. While my order was only 50 dollars it appears that others with far more expensive orders have received the same poor service.

They seem to hold your money and never send you the product you orderer. I ordered 2 deck boxes ($675) and after 3 weeks went by my tracking info still said "label printed, awaiting pickup" I inquired why it wasn't shipped yet. They said it was shipped, (they said they have the pickup on camera... I doubt they did) but that the courier has lost the package. I immediately asked for a refund. They denied it and said "its their policy to start an investigation which takes up to a month to conduct". I said that wasn't my problem and I wanted a refund. They said give them 2 weeks, so I did. Still lost, then they told me again, they will start an investigation and it will take upto a month. 24 days had already gone by and they told me they were going to start another investigation... ridiculous. I had to lookup the Ontario consumers act and send them a link showing they have 30 days to deliver an item or they have to refund you. I asked for a manager. They refunded me my money immediately. It took me almost 2 months to get my money back from a simple online order. Never shopping with them again. Terrible service and shady service at that.

They let us wait for 6 months now for our shower enclosure, a big establishment like Lowe's let this happen. Every time the promised date comes they will promis another month.
-that's here in Lowes Nanaimo Canada

April 21 /21
The 2 man installation team arrived after quite a few days wait for the approval from the head office back east. I paid for the installation service at time of purchase of a microwave/fan.
After arriving, the installer reported they could not complete the installation due to electrical complications and left within 10 minutes. The installers were not electricians.
I called Rona and returned the microwave/fan back to the store in the original box, had never been opened. I did get a refund for the microwave.
I was charged $173.00 from Lowes/Rona for the installation /removal April 21/21 and to this date have spoken and emailed Rona 6 times regarding this matter for a refund and have not received any.
It has been 2 months now with no resolve to the issue.

I spend around 14000$ on Building fence.i buy fence material from.lowes Canada london on,got cheated ...they supplied cheap glued wood ..in which it started cracking,peeling,fungus in a week of installation.i request stop buying from.lowes

Worse customer service ever crowfoot calgary Lowes,called 10 times no one answered my calls,phone rings endlessly,or transferred to wrong department,finally left message with one associate who said they would have someone return my call,18 hours later still waiting for call back,truthfully one star rating is too high for this place

unorganized company if i ever seen one i live in sarnia go on line to buy something and i get hamilton web site they dont make it easy so i shopped at home depot where i had no problem get to the right web site and buying what i need

I live close to the Signal Hill Lowes in Calgary and currently doing a reno however everytime I go there it is a disapoinent. The service is poor at best and especiall the over 30 older staff are disinterested and abrupt management non existant. I now avoid this store at all costs. I anticipate my reno to require about 30k in materials. Sorry lowes you have not earned my business.

I spent $2400 +GST on a John Deere S100, at the sherwood park Store, They gave me a display model which was sat with all their over Tractors on display near the tills. I was expecting them to pull one out of the back instead they wheeled the display one to me. It was missing the Toolbox lid next to the cup holder, Numerous scratches on the display/bodywork ( this will happen during use ofc just dont expect to leave a store with it already there), Throttle I had to take the lid off and tighten it, as it was super loose like some one had pulled / twisted it a lot( didn't notice until I unloaded the thing) kids / adults clearly have sat on the display model and messed around with the levers as they were all loose. I had to tighten a lot of the stuff up. I had to order a few replacements for it... i.e the tool box lid. Product is great just don't buy from Lowes, I complained and got 0 response from them. If I spent $2400+ i expect better.

Do not order from Lowe's online, it is a NIGHTMARE!!! They have zero customer service skills and you need to figure things out yourself. But they will charge your credit card the day you purchase your item, so good luck getting your money back. I ordered patio furniture and had email notifications saying it shipped UPS 2 weeks ago and was "out for delivery". For two weeks, it did not arrive. It required my own investigation and daily phone calls to UPS (another terrible company) to figure out it was in fact lost. Anyways, bottom line is Lowes isn't accountable, does not care about the hassle and till this day, I still don't have my furniture and I have no refund or credit from Lowes. They are an absolute disgrace.

Lowe's uses Day & Ross company for delivery. I returned a damaged vanity back to Lowe's on April 27th. Today is June 2nd and Lowe's claims they don't know what happened to the vanity. I have a Return Label from Day & Ross (I took a pictures of them picking up my vanity and leaving my property) but they are not able to tell Lowe's what happened with the shipment. Lowe's doesn't want to refund my money until the vanity is found but they have a hard time to get some kind of response from Day & Ross. So no vanity no money for me. I agree, people need to stop supporting companies that hire irresponsible, messy and unprofessional delivery companies. Funny thing, after Lowe's initiated an investigation for me, Day & Ross have contacted me, asking if they really picked up the vanity.

I placed an order on friday for 6 pieces of vent covers and one pest guard. Someone called on friday and told me that they do not have the pest guard i ordered and they can replace it with another one more expensive. I agreed. On the day of picking up the order i discovered that they didn't have 6 pieces of the vent covers but they only have 4. ON THE DAY OF PICK UP! THIS IS RIDICULOUS. The order should have been ready the day i paid for it.

Ordered a lawn sprinkler on Wed May 26, 2021.

Received an email advising order was being processed on May 26th.

Received an email on May 28th advising item was ready for pickup.

Received an email advising I have to choose a pickup time from THEIR schedule on May 29th.

IF I HAD KNOWN IT WOULD TAKE 4 DAYS TO PICKUP A LAWN SPRINKLER!!!!!!!!!!

NEVER EVER AGAIN LOWES. EVEN WHEN ITS ALL OVER.

I recently purchased a Dyson vacuum from Lowe's online April 30, 2021. I received notification initially it was delayed and then within a few Days (May 10) that it had been shipped. After almost a month there is still no vacuum and they refuse to return my money that they have billed on my credit card. I have had conversations with 3 different customer service reps (Krista, Michael and Brianna) all of them have informed me they need to complete a tracker on the item. After 10 days of the Tracker request I called back to be informed there was no detail on the Case tracking after being told that someone would contact me in a couple of days. I asked why nothing had been done and was told they were behind. I inquired as to why someone had not contacted the store it was shipped from as the first rep had I spoke with and was told that was part of the tracking. Again I asked why nothing had been done and wanted a refund for a product I don't have. I explained that they had broken the sales contract in that I had paid in good faith for a product that I never received. I was informed by Brianna a supervisor that she would show me Lowe's terms that the product was shipped and now my contract was with Lowe's. I informed her that is not the case as their is a shipping label at Purolator but it states it did not receive the product. I also reminded her that the first customer service rep. informed me that it did not leave the store and could not get anyone to answer her call at the store therefore why has someone not called the store. I was then told that checking the store to see if it was shipped would be part of the tracking. I highlighted the fact that she just contradicted herself by saying it was shipped to Purolator and my contract was with them but then said they are not sure it left the store. She continued to talk over top of me, refused to give me a refund after repeated requests, refused to escalate my complaint stating that she was the highest level at Lowe's that interfaces with customers which I find particularly hard to believe as she is one level up from call center customer service. I also went on to point out that they are refusing to refund me as per her conversation to ensure I don't have the product and looking for a refund but the documents she has show that the vacuum was not shipped. Brianna refused to escalate my complaint and I requested she notes the following the customer service is unsatisfactory, Lowe's have broke the sales contract by taking my money and not providing the merchandise, refuse to transfer my call to a higher level and have nothing to resolve the concern.
On a final note regardless if they refunded me or not Lowe's would track the item to re-coup the merchandise to not loose revenue. I have informed Brianna I will follow up daily until I get an answer after almost a month.

This is an absolutely terrible company to purchase from. We have no been in a global pandemic for over a year and Lowes Canada still has not offered a service to pay for a purchase using a gift card online and you ONLY can use a gift card in-store. Problem here is that stores have been closed to in-person shopping and most people have turned to online shopping. The fact they have not created the service to accept payment via gift card online is absolutely pathetic especially considering the circumstances with the pandemic. I am currently looking into options of being refunded for the gift card as I will not be giving my business to this company with such pathetic customer service.

Lowes Canada has had over a year now to streamline their curbside pickup process and they have completely failed to do so. It consistently takes my local stores at least two full days to fulfill my orders despite me only ordering items that are shown to be in stock at the store.

I recently needed to tow a boat trailer from my marina and realized too late that the 2" ball hitch I already had was too short to reach through the bumper mount on my light pickup truck. I have to pay to store the trailer at my marina so I wanted one quickly, and Lowes was the only store I could find with the extended shank ones in stock at the store. It's been nearly two full days now and still no pickup call. When it became obvious I wasn't going to get the hitch ball on the day they put my boat in the water I promised the marina I'd be back the next day to get it. That would have been yesterday. I can't even give them a hint on when I will be picking up the trailer now.

I might be a bit more understanding of the delays if the other similar stores were experiencing the same curbside pickup times, but they just aren't. Of the multiple orders I've placed with several local stores over the past couple of weeks...

Princess Auto: < 4hrs
Home Depot: < 1 day
Home Hardware: ~ 1 day
Canadian Tire: ~ 1hr!!!
Lowes: 2-3 days

There is simply no other reason for this than bad management and customer service. I won't be ordering for curbside pickup from Lowes again unless there is absolutely no other way to get what I need.

I get that it's the pandemic and I get that the issues I'm having aren't caused by the people I've been dealing with, but finding any answers and speaking with staff has been beyond frustrating. If I knew this was going to happen I would never have ordered from Lowes. My order was supposed to be ready last week but the site changed a scheduled date to "PROCESSING". For DAYS. I called the store for answers and they didn't know. They said that it should be there. They told me to call the .ca number. I did. After a long wait, the person I spoke to seemed at turns oblivious and blundering. She insisted I call the store despite me saying the store told me to call her. She finally said she'd call the store and then call me back. She never did. That was a week ago. I called the store again and was told they think there are two in stock. For some reason no one told me and online it still says pending. She told me she'd call me back in a half hour to an hour. I've received no call back. The problem is also that I no longer have a vehicle to pick up my purchase and had to pay to get the lawn mowed while I waited for something that may have been in stock and ready. Is anyone able to do anything? There have been no offers to help or even mild sympathy. Should I cancel my order and save myself time and money and take my business elsewhere? This is quite ridiculous.