Lowe's Canada 

Very bad customer service, you order online and you see your item is available in the store, they email you the order is ready for pick up, when you go they tell you it's out of stock!
The system is not updating and the system should instantaneously reserve that part for you. This is not happening at all. Also you have to wait at the lows store before they tell you your order is not available.
Calling to cancel the order takes hours and they cut me off the phone twice today after waiting more than 35 min. I do not recommend Lowes for online orders.
Thanks

Too bad they don't allow you to give half star. I ordered some lumber online early morning and thought it would be available for pick up by the end of the day. I received the order confirmation and later an email advising my order was being processed. 4 days later I telephoned to check, order still being processed. I phoned customer service to cancel, a 24 minute wait to speak to an agent who seemed to experience some difficulty canceling my order as she had to consult with someone and left me hanging for another 5 minutes. This pandemic is over a year active now and one would think a large corporation as Lowes would have a better handle on how to work with customers.

Update:
I believe if you write a bad review and things change, it’s only right to follow up with a good review.
The day after I wrote this Lowe’s and ProInstallers Inc. reached out to me to rectify the problem. They had an installer here first thing this morning. The crew were professional, courteous and true craftsman to their art. Would I recommend them? Any day of the week. They did a beautiful job.
The Installation Mgr also followed up to make sure everything was done to my satisfaction.
I also wanted to give a shout out to my Sales Associate, Jeremy, he was great right from the start and he did everything he could to help fix the problem.
I wish it hadn’t gone to where it did, but I have to give kudos to Lowe’s and ProInstallers for fixing it so quickly.

BUYER BEWARE! If you decide to purchase flooring from Lowe's just make sure you ask one question. If they contact you and set up the install what happens if they can't honour that install date? I can tell you the answer to that question. I purchased carpeting from Lowe's on Apr. 24th and they are installing it. They contacted me to say everything was set up for May 13th, great! So I moved all the furniture out of the rooms to prepare for the install. Took me two days to move everything. The sales Associate calls me to say they can't do the install that day, maybe the 17th.
On the 14th the Installation coordinator from ProInstallers Inc. calls me to say, they have set up a new date for my install, June 1st. 2 1/2 weeks after the original install date. Why? Because according to the coordinator if they miss your install date, you simply start over again. Back of the line. 'It's like you just ordered', she said.' I told her I have moved everything out of the rooms because you said you were ready to install, that would mean I have to move everything back, move it out again, then move it back again. Is there nothing they can do to help? The answer is no, there is nothing they or Lowe's can do to help, so I'm sleeping on my couch and climbing over furniture for the next 2 weeks thanks to Lowes and ProInstallers Inc.
Just do yourself a favour, a word to the wise. Don't sign on the dotted line for any purchase that requires installation from Lowe's until you ask that question. What happens if you can't honour the install date? Any other installation company understands that these clients have already been waiting and make every effort to facilitate that customer. Bye Lowe's. We're done.

I placed an online order on Saturday night for painters tape. It is now 72 hrs later and I still haven't received a pickup email. Customer service tried calling the store itself and said that I *might* get an email "tomorrow if not the day after." It has never taken me a week (let alone 3 days) to retrieve curbside items from neighboring Walmart or Home Depot. There should be a process to expedite overdue orders.

It is almost comical how terrible the customer service is at Lowe's. Their customer service agents are poorly trained and they make everything difficult. I'm shocked at how bad it is. I used to buy all my appliances and home improvement items at Lowe's because having their consumer card made it easy. It's not worth it. I will be taking my business. Elsewhere

If Lowe’s was the last hardware store in Canada I would avoid it. Their customer service is horrible and they can’t even stick to their own price match policy. I saw at a Lowe’s next to my house a shed priced at $1999, now because of the lock down I could not purchase it from the store. I went online and the price for the shed was $2099, Rona (which is also Lowe's) is selling it for $1999. I contacted customer support, after I connected with her, it took her 10 min to start chatting, after which I asked her if she could price match the shed, and provided her with the two links. She then sends me a link to their price matching page and for another 5 min not a single beep from her. I asked her what’s the purpose of sending me the price match policy link, she says that she sent it for me to see that she can’t price match it because the price was the same. I then took screenshots of both pages and sent it to her, after she saw Rona’s price she told me we can’t price match as the stores are very far from each other. I asked her what does this have to do with online orders when your policy clearly states that they will match any Canadian online store and no mention of distance.

Wow, I wish I read all these awful reviews before I placed my order. I knew I would need some supplies for Saturday morning, so I ordered everything online on Wednesday, assuming that would provide plenty of time. They charged my credit card right away, but over 48 hours later, my order still isn't ready for pickup, with no estimated timeline provided - and all customer service says is that my order is being processed, and my only options are to have that repeated to me, or return to the main menu. I'm assuming that even when they do get around to processing my order, that the actual pickup portion will be another nightmare. Absolutely pathetic that this is their system for curbside pickup. I'm done with these guys too.

Worst Customer service
Curb side for an hour
I would give a Zero

I wish I could put zero star for this review.
Poor and disorganized customer service.
Extremely bad delivery service.
They booked the delivery dates multiple times with me and my item still is not delivered. (so far I wasted multiple days staying home and waiting for delivery).
NOTE: the item has been purchased ~30 days before this review. While purchasing the item, they mentioned it takes 4 days to deliver the item.

Won't recommend Lowe's Canada to anybody.

I am an electrician, was in rush in a long distance... I needed a few Items.
After 6 hours from ordering, I called the online phone assistant... Thet wanted to help but the order manager of the branch: Milton, 55 Ontario St S, Milton, ON L9T 2M3, twice rejected to help, but it's surprising that in about 3 hours that I was waiting outside, only 7 cars came to pick up...
I am gonna return the items ordered and never gonna come to Lowe's any more...at least to this shop in Milton.

Poor and worst customer service. Staff would just hang up the phone if they can't answer or handle customer's complaint. Staff are very unprofessional.

I appreciate the service Alex the manager at lowe’s Pickering store has done. I bought patio furniture,

They are full of crap!
They never honoured price matching!

Kudos to Lowes “ Boardwalk location” A cartridge deep in my shower handle broke while I was trying to turn off the shower in the late afternoon on Sunday. The water in the house had to be fully turned off in order to fix this. We made an emergency call to Lowes for the Meon part we needed to fix this. They were amazing.... within 10 minutes of calling them they had the part ready and handed it over to me in curbside pickup .... no charge for the Meon part! Thank you for the fast, efficient, friendly service. 5 Stars from me !

I am very surprised to read the negative reviews. My experience with Lowe’s at Markham/ Steeles Markham North is worth sharing. The young team at the commercial desk are not only efficient they also go beyond to help. Priya, Greg Radhika I thank you for the best customer service I have received. If it was not for you I would never be able to finish the project i started. I definitely give you all 5 STARS THANK YOU 👍👍

I ordered on line and it took a few days for my order to be ready. I made an appointment to pick up my order for the earliest day available which was 3 days away. The appointments were in 30 minute windows. I figured it is what it is and it might be quicker to pick up and go. When I got to the store I saw about 15 other customers waiting in the designated spots. I called to say I was there. 1 hour...yes 1 full hour later I called back where the employee wasn’t apologetic at all and said she’d look into it. I asked her to call me back with her findings and an update. 20 minutes later my order finally came out. I had to flag the employee down as he was lost and went to the wrong car eventhough they knew my spot number. The inside Employee never did call me back to let me know as she said she would. All but one younger Employee where very slow in their work and were more into socializing than anything!!! I sent customer care an email and their response was speak to the store manager. Good luck finding info on the store manager. Lowe’s WAS my hardware store of choice. I’ll be going to Home Depot from now on. Their cut side pick up was 5 mins and staff were pleasant.

I’ve completely had it with Lowe’s. Horrible customer service and no response.

Wow, not a surprise to see the average rating for Lowe's. I think if you are buying something in the store, they are fine, but my one star rating has to do with their curbside pick up and shipping. I have purchased several items from Lowe's since COVID and in every case they have been terrible to deal with. I also paid to have two items shipped to me, that were in stock, but after three weeks I followed up only to find the store just missed the order completely. That was the last straw for me. I do not recommend using Lowe's during COVID. Canadian Tire and the Home Depot have my orders ready next day and I typically don't have to wait any more than 5 minutes to have it brought out to my car. Lowe's is a 20-30 minute fiasco....

Order # 17707533
Delivered me entirely the wrong item, and now i need to go through trouble of returning the item before you give me a credit. I should be able to drop off at some store, and you guys figure it out. Why does your incompetence become my burden?

Order: 0003512120
I cancelled my online order the same day i put it in. Customer service tells me i will get an email confirmation . Next day i instead get an email saying my item is ready for pick up. I call again. Spend 52 min on the phone and i am told the system is slow, and if refund doesnt go through, i should call back tomorrow. Further, apparently, some of my order has been picked up already, which is a lie as i never left my neighborhood.

Rona/Lowes is a mess of customer service, and has not evolved and kept up with online experience.

I don't shop at Lowe's much because there isn't one near me anymore. I used to to there exclusively for these amazing pink outdoor bulbs that were super affordable but of course like any other good product they stopped carrying it. I decided to purchase a privacy screen for my balcony online as it was on sale and I had been searching for months. When I bought it online there was still 7 in stock at the store I chose. So I placed my order and waited. When I woke up I still had no email from them and went online to check inventory and it still said 5 left available for pick up. However I just received an email saying they cancelled my order due to no stock even though the online system still says 5 available. This day and age I feel this is unacceptable and has turned me off to the point where I won't bother purchasing anything from them going forward. I see now why they are closing stores across the country, they are way below the competition in terms of their e commerce site and I hate wasting my time searching for something only to have it cancelled. Super annoying. In the end it only hurts them and costs them customers so you think they would care more.

curbside pick-up at brantford

This company just cant get it right with curbside pickup. I tried ordering curbside during second wave of pandemic...it took 2 weeks for order to be filled from in-stock items. After 10 days of waiting I ordered from home depot and was called 2 days later to pick it up (I don't really love home depot for alot of reasons but you can only wait so long).
I figured I would try again with the third wave at Lowe's despite the bad reviews for curbside....hoping they got their act together because I like the store......not so much. Ordered in-stock items...took 7 days to get the email to come pick it up. Went to the store, where you call in once your there to get your order. Called the number and it rang and rang..then would disconnect. call back, same result. over and over.... none of the customers in the parking lot could believe how bad it was. Well, after 32 minutes of calling while in the lot, I left..with nothing and will not bother to pick up the order, get a refund instead. (It's a 40minute round trip for me to get there). Looks like Home Depot is unfortunately the winner during Covid...this business model can't help the bottom line..hope they get their act together.