Mamas & Papas Reviews 

I visited the Leeds Birstall store for the first time. The service was absolutely amazing. I was served by a lovely lady called Gail. Gail listened to exactly what I wanted and showed me all the options that was available. A big thank you to Gail for taking a massive stress off my shoulders. I purchased the car seat, pram set, baby bath and changing mat. Would recommend all mums to visit the store, you won’t be disappointed.

Me and my wife attended the Preston store on Sunday 9th August. Our appointment was with Phoebe and she looked after us throughout. Giving us a detailed walkthrough of the products they offer and more. Answering all questions whilst also showing what their range can offer. Very happy with her customer service 😊

Mamas & Papas Thurrock Review
The safety of your child is paramount for any parent, and the team at Mamas & Papas Thurrock clearly understand that. In particular, Sammy-Rose and Geena were extremely helpful, knowledgeable, and supportive.
We recently took our car seat into the store after noticing that one of the straps had started to fray. The team immediately recognised the seriousness of the issue and confirmed that a replacement was needed. They explained that a frayed strap could be weakened and may not perform as intended in the event of an accident, which was obviously a major concern for us.
The store team were excellent throughout and took the matter seriously. They did need to discuss the situation with Customer Care, and while that part of the process felt less straightforward, the Thurrock team remained supportive and focused on helping us resolve the issue.
A damaged or fraying harness should never be ignored, as it may affect the safety and integrity of the car seat. As parents, we were grateful that the team understood both the practical and emotional importance of getting this right.
In summary, I would highly recommend speaking to the staff at Mamas & Papas Thurrock. They know their products, they understand child safety, and they genuinely support parents in caring for their precious cargo.

We had a great time visiting the Oxford-Westgate store it was clean and tidy. We had Kirsty for our appointment and she spent time going into detail, reassuring us and answering any questions we had. Would definitely recommend

We attended the Mamas & Papas store in Gateshead for an appointment as first time parents to get an insight into what we are going to need. We were met with Ruby, she was so helpful and reassuring from the initial interaction. No question was a silly question and her knowledge was excellent. Ruby took the time to get to know us as a couple to find items which best suit our lifestyle. We ended up ordering our pram bundle and some furniture. Thank you Ruby for making the whole process seem so easy !

Such a helpful service offered during our 'Buying for baby' appointment. We were listened to by Rebecca at M&P Meadowhall who then suggested products based on our requirements and preferences. She was so helpful to us as to first time parents-to-be with very little knowledge of all things travel systems!

We went to mamas and papas birmingham and were served by Sarah. She was so so helpful with everything and such a genuine nice person. She also really knew what she was talking about which was amazing! My husband became paraplegic very recently and is paralysed from chest down, he was so worried about being limited as a dad, but we tried out lots of things that were really helpful, there was even a weighted doll for him to check out carriers with. He left on a real high feeling so much more equipped and confident. The whole vibe in store was SO friendly, i would go every day if we were closer.

We visited Laura at the Blanchardstown store on Saturday. Laura was so knowledgeable on everything in store and gave such amazing advice on what we could get and which travel system would suit us best. We came away with such knowledgeable and a less daunting task of deciding what to buy.

I would like to take the time to recognise and thank Cathryn one of your sales advisors at your Glasgow store for the exceptional customer service we received.

She thoroughly demonstrated the Mamas & Papas pram for us and was incredibly patient, kind and compassionate throughout our visit. She clearly has a genuine passion for her job, and this really came across in the way she spoke about and demonstrated the product.

She took the time to explain everything clearly, demonstrated the pram effectively, answered all of our questions and never once made us feel rushed or pressured. Her knowledge, enthusiasm and friendly approach made the whole experience extremely positive and enjoyable.

Debbie was so helpful when we went to out “buying for baby” appointment in Wycombe. We really didn’t know what pram to look at or funiture set just knew what we needed / wanted out of the appointment. She helped us pick out our whole travel system, nursery furniture and a few other bits that was on the list. So happy with everything we have ordered and can’t wait for it to arrive to set everything up for our boy when he arrives! Thank you Debbie for all your help, really made the process simple and enjoyable!

Brilliant experience with Milly at the Peterborough branch. She provided us with lots of information and there was no pressure to buy that day. She went and found out additional information for us.

Sam at longbridge was amazing,
Did great work explaining how a certain pram worked and will definitely be back to buy.

We recently visited Mamas and Papas Birstall and had a lovely experience thanks to Gail.

We had seen a travel system bundle that we wanted prior to attending to the store, however the offer had expired. Gail took it upon herself to help us out as much as possible at giving us the same bundle (and managed to get a few extra items) for roughly the same price we’d seen! She really took her time and explained everything throughly.

We honestly couldn’t be happier knowing we’ve got the travel system we wanted + a few other bits (bouncer, cot, etc.) and we had a really lovely experience. Thankyou!

​We recently visited Mamas & Papas in Birstall, Leeds, to pick out our baby nursery essentials, and we couldn't be happier with our experience. We ended up getting a full pram, bedroom furniture set, mattress, sheets, and a Next2Me crib.

​A huge thank you to Charlie, who was absolute quality from start to finish. He spent so much time with us, really listened to what we were looking for, and answered every single question we had. He even took the prams out to our car to make sure they fitted properly before we committed! On top of that, he gave us loads of fantastic advice on other products we'll need to purchase further down the line.

​He was extremely knowledgeable, and at no point did we feel rushed or pressured into making a decision. It was a completely stress-free shopping experience, and Charlie is a true credit to the business. We will definitely be recommending this store to other expecting parents!

Excellent customer service and advice from both Joan and Adam. Really helpful, spent as much time as we needed explaining all the different options to us. Highly recommend.

We had a fantastic experience at Mamas & Papas Shrewsbury, especially thanks to Beth, Karli and Sarah.

As first-time parents, choosing the right travel system was a big decision for us, and we had quite a lot of questions! We visited the store three times while trying to decide, and the team were incredibly patient and helpful every single time. We definitely put them through their paces! 😂

They never made us feel rushed or pressured into buying anything. Instead, they took the time to understand what we were looking for, explained the different options clearly, answered all our questions and helped us choose a product that genuinely suited our needs.

Their knowledge, patience and friendly attitude made what could have been a stressful decision a really enjoyable experience. We really appreciate the time and effort they put into helping us, especially as we kept coming back before finally making our decision!

A huge thank you to Beth, Karli and Sarah for looking after us so well. We left feeling confident and excited about our purchase, knowing we had made the right choice for our little one.

Outstanding Customer Service – Leanne, Solihull

I just wanted to take a moment to recognise the fantastic customer service we received from Leanne.

From the moment we walked into the store, Leanne was so welcoming and friendly and made us feel really comfortable. She took the time to actually chat to us and ask questions about what we wanted and needed from a pushchair, rather than just showing us products.

She showed us a couple of pushchairs we were interested in and talked us through all the different features and options in a way that was really easy to understand. She was so knowledgeable but never made us feel rushed or pressured into making a decision.

What really stood out was that she didn’t just focus on what we needed for our baby now. She helped us think about the bigger picture and talked us through car seats, seating options and how different choices could work as our baby grows. It made the whole experience feel really personal rather than just about making a sale.

She also took the time to explain the payment options and the vouchers available, which was really helpful and something we were particularly interested in.

Leanne was so patient, thorough and enthusiastic throughout. Her knowledge gave us alot more confidence in the products we were looking at, and she genuinely went above and beyond to make sure we had all the information we needed.

Although we didn’t make a purchase on the day, she explained that we could book another appointment and go over anything we wanted to look at again, which was really reassuring. We’ll definitely be going back soon!

We honestly didn’t realise just how much there was to consider when choosing products for a baby, but Leanne made the whole process so much easier and less overwhelming.

A huge thank you to Leanne from myself and my partner, we really appreciated all your help! ❤️

Lily at Gateshead was amazing during our Buying for Baby appointment. She really took the time to go through everything with us and her knowledge of each product was impressive. She gave us so much useful information that we’re finding decision making a lot easier and we’ve come away feeling a lot less overwhelmed .

Myself and husband would like to thank Kasey and Maxwell at your store in martlesham. They were both so helpful and ever so patient and polite with us. We went in store with an idea of what stroller we wanted and we were a nightmare with changing our minds with brands and colours and was in there over an hour! but these two lovely people didn’t mind atall. We can’t thank you guys enough for your support.

Sharlotte at the Speke store was lovely. Very informative and not pushy at all and made us feel comfortable asking any questions. Will be going back if we need anything else.